Why is your Chat Support Team ending chat sessions abruptly without resovling issues?

Twice now I have been talking to an eir rep regarding a drop in broadband speed since switching over and both times the rep has decided to end the chat session abruptly and without sorting the issue. First fella said he understood the problem and next thing starts asking me about eir sport and if I was registered for it - which was bewildering as I clearly told him the problem which was line speed was my concern...nothing to do with getting eir sport. Second chat session was the highlight though, explained the problem, told me they understood the problem, gave them the account number and momments later they end the session - unbelievable stuff.


Wish I could say this was my first bad expereince with eir but thats a story for another day...anyway, my question is - is there anyone here that can actually help resolve the problem?