FTTH Installed but no service??

Shyboy · 16-04-2018 01:15PM #1

Hi,

I had ordered FTTH and phone back in January and three times KN called out but had problems getting the fibre into the house. Last Thursday, it was successfully completed, I was not at home at the time as I was travelling with work but my wife was there when the installer called.

I arrived home on Friday and switched on the modem to start using my new service but it will not connect to the internet, nor will the phone service work? The modem lights up except for the internet light.

I called Eir and the tech said that although the service has been installed properly at my end, the Eir system has for some reason not updated and it does not show my service as active, so it will not allow me to connect?

The tech raised a ticket on Friday and said it should be recified in a few hours when the system is updated, but now three days later I still have no service?? :mad:

Can someone from Eir please look into this for me??

Kind Regards
John

eir: Tracey · 16-04-2018 03:00PM

Shyboy wrote: »

Hi,

I had ordered FTTH and phone back in January and three times KN called out but had problems getting the fibre into the house. Last Thursday, it was successfully completed, I was not at home at the time as I was travelling with work but my wife was there when the installer called.

I arrived home on Friday and switched on the modem to start using my new service but it will not connect to the internet, nor will the phone service work? The modem lights up except for the internet light.

I called Eir and the tech said that although the service has been installed properly at my end, the Eir system has for some reason not updated and it does not show my service as active, so it will not allow me to connect?

The tech raised a ticket on Friday and said it should be recified in a few hours when the system is updated, but now three days later I still have no service?? :mad:

Can someone from Eir please look into this for me??

Kind Regards
John

Hi John,

I'm very sorry to hear about the ongoing issues you are having with ourselves.

If you PM me your account number, full name on the account, email address and date of birth, I'll have a look into this for you.

Thanks

Tracey

Shyboy · 16-04-2018 03:12PM

eir: Tracey wrote: »

Shyboy wrote: »

Hi,

I had ordered FTTH and phone back in January and three times KN called out but had problems getting the fibre into the house. Last Thursday, it was successfully completed, I was not at home at the time as I was travelling with work but my wife was there when the installer called.

I arrived home on Friday and switched on the modem to start using my new service but it will not connect to the internet, nor will the phone service work? The modem lights up except for the internet light.

I called Eir and the tech said that although the service has been installed properly at my end, the Eir system has for some reason not updated and it does not show my service as active, so it will not allow me to connect?

The tech raised a ticket on Friday and said it should be recified in a few hours when the system is updated, but now three days later I still have no service?? :mad:

Can someone from Eir please look into this for me??

Kind Regards
John

Hi John,

I'm very sorry to hear about the ongoing issues you are having with ourselves.

If you PM me your account number, full name on the account, email address and date of birth, I'll have a look into this for you.

Thanks

Tracey

Thanks Tracey. I have just sent you a PM.

Kind Regards
John

Shyboy · 17-04-2018 08:26AM

Hi Tracey,

Just to give you a quick update. Late yesterday afternoon, the broadband (internet) started working but the phone still hasn't. I assume that has to be activated seperately. I have plugged a phone into the router but The VOIP light is off on the router and there is no tone on the phone?

Kind Regards
John

eir: Tracey · 17-04-2018 01:10PM

Shyboy wrote: »

Hi Tracey,

Just to give you a quick update. Late yesterday afternoon, the broadband (internet) started working but the phone still hasn't. I assume that has to be activated seperately. I have plugged a phone into the router but The VOIP light is off on the router and there is no tone on the phone?

Kind Regards
John

Hi John,

I've responded to your PM. All services are up and running now :)

Thanks

Tracey

Shyboy · 17-04-2018 01:21PM

Yes, all good now. Thanks for your help, Tracey. :)

Kind Regards
John

eir: Tracey · 17-04-2018 01:34PM

Shyboy wrote: »

Yes, all good now. Thanks for your help, Tracey. :)

Kind Regards
John

No problem, delighted to help

Thanks

Tracey

FTTH Installed but no service??

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