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App throwing login error

  • 05-04-2018 11:28AM
    #1
    Daithi101
    Registered Users, Registered Users 2 Posts: 101 ✭✭


    Hi,

    Cleared the the data and cage in my phone and when I try log back in it keeps throwing a log in error message. I can log into the site through the browser in my phone.

    Any ideas on how to resolve this?

    Thanks


Comments

  • #2
    Boards.ie: Mark
    Boards.ie Employee, Boards Employee 2, Boards Employee 3 Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Hi Daithi101,

    What error message are you getting? Can I double check you're logging in with your username rather than e-mail address? What OS are you on?

    How can I? User's guide to some features on the new site



  • #3
    Daithi101
    Registered Users, Registered Users 2 Posts: 101 ✭✭Daithi101


    Hi Mark,

    I'm getting a Login Error. Please try again.

    I'm on android vers 7.0

    Thanks


  • #4
    Boards.ie: Mark
    Boards.ie Employee, Boards Employee 2, Boards Employee 3 Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Hmmm. I'll ask the dev guys if they have any insight, but I'm afraid the app is unsupported now; we advise using touch.boards.ie for mobile browsing instead.

    How can I? User's guide to some features on the new site



  • #5
    Boards.ie: Mark
    Boards.ie Employee, Boards Employee 2, Boards Employee 3 Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    We're currently looking into this issue. Thanks for highlighting it Daithi101.

    How can I? User's guide to some features on the new site



  • #6
    Daithi101
    Registered Users, Registered Users 2 Posts: 101 ✭✭Daithi101


    Hi Mark, have just been able to log in through the app again. Thanks for the help.


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  • #7
    Boards.ie: Ronan
    Closed Accounts Posts: 301 ✭✭Boards.ie: Ronan


    Daithi101 wrote: »
    Hi Mark, have just been able to log in through the app again. Thanks for the help.

    Hi Daithi

    Login errors via the app are sometimes caused by Cloudflare restrictions. This is normally a rare enough occurrence but unfortunately one which is outside of our control. Apologies for the inconvenience.


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