Unable to view Fibre Usage from the last 10 days or so on the Eir Website

R.F. · 15-03-2018 04:16PM #1

Anyone else having this issue? I have PM'd one of the reps twice this week but no response

Pic attached to the post

eir: Sarah · 16-03-2018 09:42AM

Hi R.F,

Apologies for the delay.

I will respond to your PM shortly.

Many thanks,

Sarah

R.F. · 16-03-2018 06:06PM

Still no reply?

whiterebel · 18-03-2018 06:34PM

It probably wouldn't do you much good, even if you could see it. First page on my dashboard says 421GB used this month, checked at 12.02 today.
Click on the historical usage and it says 590GB with the same date and time.

R.F. · 20-03-2018 01:17PM

is anyone going to help me with this?

now 5 days away from the end of this billing date and not a clue if I am near my limit or not

It is now over a week since I first requested assistance

R.F. · 21-03-2018 09:54AM

beyond a joke

Still no reply from any of the reps on here. The end of my current billing date is in 4 days. I have no idea if I am near my ridiculous fair usage scam. And I have been holding off downloading a couple of large files as I do not want to exceed the limit.

I need an answer today

eir: Sarah · 21-03-2018 03:11PM

Hi R.F,

Apologies for the delay.

I have escalated this to our Technical team who have confirmed that a ticket has been raised in order to get this resolved ASAP.

I will update you as soon as they confirm this has been fixed.

Many thanks,

Sarah

Unable to view Fibre Usage from the last 10 days or so on the Eir Website

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