Landline stopped working since install

Antibac · 14-03-2018 05:25PM #1

I got Eir installed on Monday & landline isnt working since

Ten Pin · 14-03-2018 06:21PM

Is it a new fibre line or existing copper line?

Antibac · 14-03-2018 08:10PM

I’ve no idea. Houses are here about 12 years. How do I find it out? Someone mentioned to me that a standard phone doesn’t work as the landline is connected to the modem

eir: Sarah · 15-03-2018 11:29AM

Antibac wrote: »

I’ve no idea. Houses are here about 12 years. How do I find it out? Someone mentioned to me that a standard phone doesn’t work as the landline is connected to the modem

Hi Antibac,

I'm sorry to hear this. For the quickest resolution I would recommend contacting a member of our webchat Technical support team by clicking on the below link and they will assist you further.

https://www.eir.ie/chatnow/techsupport/

Thanks,

Sarah

Antibac · 15-03-2018 02:23PM

Hi Sarah

I’ve tried this option multiple times & they end the chat

Antibac · 15-03-2018 02:30PM

I am also unable to log into my eir. It just keeps saying oops sorry something went wrong

Antibac · 15-03-2018 03:03PM

eir: Sarah wrote: »

Hi Antibac,

I'm sorry to hear this. For the quickest resolution I would recommend contacting a member of our webchat Technical support team by clicking on the below link and they will assist you further.

https://www.eir.ie/chatnow/techsupport/

Thanks,

Sarah

Tried them again Sarah. Same thing they just logged out when resetting modem wouldnt work

VeeEmmy · 15-03-2018 04:50PM

If the installer connected your phone line to the modem, then most likely, you have the fibre, VOBB (voice over Broadband) connection instead of copper. That didn't work well for me either when it was installed in error. If your phone is connected to the little white box on the wall, it's likely the copper connection (note for future: would still work even when there's a power outage, unlike VOBB).

eir: Sarah · 16-03-2018 09:43AM

Antibac wrote: »

eir: Sarah wrote: »

Hi Antibac,

I'm sorry to hear this. For the quickest resolution I would recommend contacting a member of our webchat Technical support team by clicking on the below link and they will assist you further.

https://www.eir.ie/chatnow/techsupport/

Thanks,

Sarah

Tried them again Sarah. Same thing they just logged out when resetting modem wouldnt work

Hi Antibac,

If you could PM me with the account details I will look into this for you.

Thanks,

Sarah

Landline stopped working since install

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