Charged twice, told 30 days for a refund

Kiith · 26-02-2018 10:57AM #1

Hi,

Can someone here confirm that refunds take 30 days, and if so, explain why they can possibly take that long?

I paid my bill last night and was charged twice. I talked to a support rep on live chat, and he first just said it would sort itself out in my next bill, and after i said that wasn't acceptable, he said a refund could be requested but it would take up to 30 days. Over 4 weeks for a refund? That's absolutely crazy.

Surely there is no way a refund can take that long, especially in the case of me being charged twice.

eir: Tracey · 26-02-2018 12:33PM

Kiith wrote: »

Hi,

Can someone here confirm that refunds take 30 days, and if so, explain why they can possibly take that long?

I paid my bill last night and was charged twice. I talked to a support rep on live chat, and he first just said it would sort itself out in my next bill, and after i said that wasn't acceptable, he said a refund could be requested but it would take up to 30 days. Over 4 weeks for a refund? That's absolutely crazy.

Surely there is no way a refund can take that long, especially in the case of me being charged twice.

Hi Kiith,

Thanks for getting in touch with us.

This would be the standard timeframe on a cheque refund, when the final statement is issued it's 30 days after this.

If you PM me your account number and full name on the account, I will look into this and try my best to get this processed faster for you due to the error.

Thanks

Tracey

Charged twice, told 30 days for a refund

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