Account closed, positive balance not transferred

CJhaughey · 16-02-2018 11:10AM #1

Hi I closed my Eir account a few moths ago and have been receiving a bill showing €-28.11 which is in my favour, can you assist me in closing the account fully and refunding the balance?
Thanks

eir: Thomas · 16-02-2018 11:44AM

CJhaughey wrote: »

Hi I closed my Eir account a few moths ago and have been receiving a bill showing €-28.11 which is in my favour, can you assist me in closing the account fully and refunding the balance?
Thanks

Hi CJhaughey,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused.

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks

Thomas

CJhaughey · 16-02-2018 11:47AM

Hi Thomas,

Thanks for getting back, I have PM'd you now.

regards

eir: Thomas · 16-02-2018 11:53AM

CJhaughey wrote: »

Hi Thomas,

Thanks for getting back, I have PM'd you now.

regards

I will respond to your PM soon.

Thanks

Thomas

CJhaughey · 16-02-2018 12:13PM

Thanks Thomas,

I have chatted with a rep and they are processing the refund cheque.
I'll let you know the outcome, apparently it could be 28 days.

regards

eir: Thomas · 16-02-2018 12:14PM

CJhaughey wrote: »

Thanks Thomas,

I have chatted with a rep and they are processing the refund cheque.
I'll let you know the outcome, apparently it could be 28 days.

regards

No problem at all.

Thanks

Thomas

Account closed, positive balance not transferred

Comments