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Trying to close account.

  • 09-02-2018 09:54AM
    #1
    JohnxF
    Registered Users, Registered Users 2 Posts: 72 ✭✭


    Hi,

     about a month ago I contacted support (via chat) to close an Eir home account and was informed it would be closed. I expected a notification of closure which never came and yesterday I received a bill notification which includes the line rental for the future period. So plainly this has not been closed as requested. Chat on the site is currently down. 
     Can I get this sorted please? 

    John.


Comments

  • #2
    Riva10
    Banned (with Prison Access) Posts: 1,263 ✭✭✭Riva10


    If paying by Direct Debit, cancel it.  Éir will then close your account pretty quick.


  • #3
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    JohnxF wrote: »
    Hi,

     about a month ago I contacted support (via chat) to close an Eir home account and was informed it would be closed. I expected a notification of closure which never came and yesterday I received a bill notification which includes the line rental for the future period. So plainly this has not been closed as requested. Chat on the site is currently down. 
     Can I get this sorted please? 

    John.
    Hi JohnxF ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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