Changed first name on account, but new first name does not show on the PDF bill?

osullivanuna · 2018-02-01 18:43:35

Hi, we changed the firstname on the account (which we were able to do successfully online), but the PDF bill still reflects the OLD name. How can we get the new name of the account holder to be printed on the bill?

01-02-2018 06:43PM

#1

osullivanuna

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Join Date: February 2018

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Hi, we changed the firstname on the account (which we were able to do successfully online), but the PDF bill still reflects the OLD name. How can we get the new name of the account holder to be printed on the bill?

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#2 02-02-2018 09:57AM

eir: Thomas

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osullivanuna wrote: »

Hi, we changed the firstname on the account (which we were able to do successfully online), but the PDF bill still reflects the OLD name. How can we get the new name of the account holder to be printed on the bill?

Hi osullivanuna,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused.

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks

Thomas

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