Debt collector given my details in Error by Eir - please rectify this

Craicho5 wrote: »

To say I am disgusted is an understatement.

After months of trying to get my account fully closed and paid for starting in August 2016, I have today received a call from a debt collection agency who received my details from Eir.

In August I got a letter from Eir stating I could cancel without penalty by 29th Sept if I didn't want to accept an increase in price for my package. I rang to cancel on the 28th of September, and then service was cut off in the next 2 days. My bill for September was paid for on the 17th of September. On the phone and on Eir online chat and I was told I would not be charged for October as my service was cut off.I have screenshots of this.

However I did get a bill for October 2016 but I was told here on Boards that:As your this bill was issued before your services were ceased, you were charged a month in advance. All of your bills since you have been with us have been issued n advance. You weren't charged any early cancellation charges on your account. When your final bill is issued next month, you will receive a credit for the days that you're charged for on this bill but didn't have active service with us.

So my account was ceased and all my bills were paid in full for the services I used, I also sent back my tv box and router. I canceled my direct debit. But now over 5 months later not only has Eir passed on all my details to this debt collecting company, you have done it in error as I  do not owe any money. 


I want this resolved and do not want to be contacted by a debt collector again.

Craicho5 wrote: »

eir: Thomas wrote: »

Craicho5 wrote: »

To say I am disgusted is an understatement.

After months of trying to get my account fully closed and paid for starting in August 2016, I have today received a call from a debt collection agency who received my details from Eir.

In August I got a letter from Eir stating I could cancel without penalty by 29th Sept if I didn't want to accept an increase in price for my package. I rang to cancel on the 28th of September, and then service was cut off in the next 2 days. My bill for September was paid for on the 17th of September. On the phone and on Eir online chat and I was told I would not be charged for October as my service was cut off.I have screenshots of this.

However I did get a bill for October 2016 but I was told here on Boards that:As your this bill was issued before your services were ceased, you were charged a month in advance. All of your bills since you have been with us have been issued n advance. You weren't charged any early cancellation charges on your account. When your final bill is issued next month, you will receive a credit for the days that you're charged for on this bill but didn't have active service with us.

So my account was ceased and all my bills were paid in full for the services I used, I also sent back my tv box and router. I canceled my direct debit. But now over 5 months later not only has Eir passed on all my details to this debt collecting company, you have done it in error as I  do not owe any money. 


I want this resolved and do not want to be contacted by a debt collector again.

Hi Craicho5,

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

Hi Thomas,

I am still getting calls from Cabot Financial about this even though I was told that I will receive no more correspondence in regards to this.


They called me again Friday, yesterday and again today - this is borderline harassment at this point. Eir need to notify them that I do not owe any money. What is the procedure for this and how can I be sure Eir have done this because I am fed up of this now.