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New Customer - so service

  • 16-01-2018 01:18PM
    #1
    Macers
    Registered Users, Registered Users 2 Posts: 512 ✭✭✭


    Ordered broadband to my property however no service appears to be available. I presume you (for the 3rd time) connected me to the wrong exchange.

    When I try to ring you help line I keep getting sent around in circles by you automated service as it keeps saying my phone number is not an eir number and account number cannot be recognised?

    Can you please advise


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Macers wrote: »
    Ordered broadband to my property however no service appears to be available. I presume you (for the 3rd time) connected me to the wrong exchange.

    When I try to ring you help line I keep getting sent around in circles by you automated service as it keeps saying my phone number is not an eir number and account number cannot be recognised?

    Can you please advise
    Hi Macers, 

    I'm very sorry to hear about the ongoing issues you are having with your order. 

    If you PM me your account number, full name on the account I will look into this for you. 

    Thanks 

    Tracey 


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