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Plan Query

  • 03-01-2018 10:23AM
    #1
    CKTC
    Registered Users, Registered Users 2 Posts: 26 ✭


    Hi, I just switched plan to eir Mobile SIM Only 400 10GB, and was told that the promo price does not kick in until the second month - when I queried this, your advisor said that it just said 6 months not first 6 months but after hanging up, I re-check you site and it clearly states (in 2 places) that its the first 6 months - can you shed light on this?


Comments

  • #2
    CKTC
    Registered Users, Registered Users 2 Posts: 26 ✭CKTC


    [font=GT-Walsheim-Regular, Arial][font=eir-medium-web, "Arial Medium"]Your Order Details[/font]
    [font=GT-Walsheim-Bold, "Arial Bold"]Mobile[/font]
    eir Mobile SIM Only 400 10GB[/font]
    [font=GT-Walsheim-Regular, Arial][font=eir-medium-web, "Arial Medium"]Monthly Payment Summary[/font]
    Base Price
    [font=GT-Walsheim-Bold, "Arial Bold"]€25.00[/font]
    [font=GT-Walsheim-Bold, "Arial Bold"]Online Savings[/font]
    5 Euro discount for 6 months
    [font=GT-Walsheim-Bold, "Arial Bold"]-€5.00[/font]
    [font=eir-medium-web, "Arial Medium"]Total Price[/font]
    [font=GT-Walsheim-Medium, "Arial Medium"]€20.00[/font]
    [font=GT-Walsheim-Regular, Arial]€20.00 a month for the first 6 months, final price of €25.00. See payment breakdown for more details.[/font][/font]


  • #3
    eir: Kevin
    Closed Accounts Posts: 46 ✭eir: Kevin


    Hi CKTC,

    The reason the discount does not always apply to the first bill is to ensure you receive a full 6 months discount. 

    When signing up you are automatically assigned a billing date and generally the first bill will be a slightly higher cost than what you are expected to pay each month. This is because the first bill covers the period from when your service starts up until your first bill, as well as your price plan for the month ahead. this is called pro rata billing.

    - Kevin


  • #4
    CKTC
    Registered Users, Registered Users 2 Posts: 26 ✭CKTC


    eir: Kevin wrote: »
    Hi CKTC,

    The reason the discount does not always apply to the first bill is to ensure you receive a full 6 months discount. 

    When signing up you are automatically assigned a billing date and generally the first bill will be a slightly higher cost than what you are expected to pay each month. This is because the first bill covers the period from when your service starts up until your first bill, as well as your price plan for the month ahead. this is called pro rata billing.

    - Kevin
    Kevin,

    I am just switching plans and it doesn't kick in until my new bill date on Friday - Why am I being charged €25 for the first month, then €20 for the next 6 months - seems a bit suspicious to me - your website clearly states "first 6 months"


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