RTE Player Issues/Troubleshooting - Post Here Only

Pelvis · 16-10-2017 10:54AM

Does this thing ever work??? Trying to use the one on the website, have never ever gotten it to work in any browser.

Occono · 17-10-2017 01:41AM

It's a poor show, alright.

For comparison, TV New Zealand has a much better player. "Small country" isn't a good excuse for it.

Pelvis · 20-10-2017 03:36PM

I'm not usually one to flog a dead horse, but figured I'd ask them about it.

Hi RTE,

Can you please let me know how I can get the RTE player to work? Thus far it hasn't worked using Windows 10 or Linux, Firefox or Chrome.

If I have adblocker installed it asks me to disable it for rte.ie, which I do, but when I close the browser and try again, it still says I have ad blocker installed and to disable it for rte.ie.

99% of the time my attempts have just resulted in a blank screen. On one occasion I was lucky enough to catch 90 seconds of advertising, before being given a blank screen.

All suggestions are welcome.

Thanks,
Me

Slippin Jimmy · 20-10-2017 10:20PM

I stopped using it years ago due to the amount of fecking ads. If I want to view it I just put on the sky go app instead.

phonypony · 20-10-2017 10:45PM

yup, it's total rubbish. The ads are infuriating considering you have to wait 2 minutes to then see more 'live' ads on the show you're trying to watch. Then it generally hangs for a bit before buffering, syncing at one bit rate, stuttering, jumping forward a few seconds and so on and so on... The radio player doesn't actually work at all for me. In some ways, I guess I should be thankful. It saves me from the useless content.

20-10-2017 11:29PM

Is it even HD these days? Haven't tried to use it in years.

Occono · 25-10-2017 02:39PM

Deleted User wrote: »

Is it even HD these days? Haven't tried to use it in years.

No.

Kivaro · 30-11-2017 04:24PM

DeepBlue wrote: »

RTE Player won't resume after an ad break on our Samsung TV.

So watching a show goes like this:
Select show

click play

watch 2 mins or so of ads

show starts.

Show gets to ad break somewhere in the middle of the show

Ads play for about two minutes

Show stops

click play again

another 2 minutes of f&(*^(%"$ing ads

show starts again at the beginning of the show

The only workaround I've found is to skip forward to the section past the ad break and continue from there.
Anyone else experience this and know of a fix?

I have the same problem but most of the time I cannot get past the two damn ads. On an odd occasion, I actually get to see a program without this issue.

What's really is annoying though is that in order to see what television programs will work requires me to sit through the (mostly) same annoying ads in order to test various programs. 99% of the time, I cannot get past the ads.

I updated the firmware and confirmed that the Player was the correct version. Lots of others are having RTE Players apparently according to the Internet.
Anywhere else e.g. in a private company, heads would roll but this is jobs-for-life RTE, so they're grand; they'll fix it when it suits.

Aoifebg · 11-12-2017 08:04PM

Hi,

I am having the same problems with the RTE player on a Samsung Smart TV.
I see here people have updated the app, could anyone please tell me how to do that?
At a loss here!

TIA

Del.Monte · 26-12-2017 01:31AM

Just been watching all 6 episodes of the excellent mini-series "The Night Manager" and they cut it off before the final critical scene. :rolleyes:

Atlantic Dawn · 26-12-2017 01:33AM

RTE Player and all the code belonging to it should be towed out to sea and sunk with 5 ton of concrete. It's pure rubbish, not up to scratch for a national broadcaster to own, if you pay licence fee you should not be subject to tout advertising, should be same as BBC iPlayer.

The Black Oil · 26-12-2017 11:53AM

Threads merged.

Always Be Closing · 27-12-2017 08:29PM

Any fix for this?

New Samsung Smart TV - RTE Player app - live tv - when I want to watch live tv, 2 ads will play on RTE Player and then it will automatically go straight back to menu

Very annoying

Anyone help?

Always Be Closing · 28-12-2017 01:22PM

Bought a new Samsung Smart TV and RTE Player justwon't play - 2 ads will play when I try to view my chosen content, and then once ads or over it just brings me back to the menu.

Anyone else have this?

kaisersose77 · 28-12-2017 05:10PM

Looks like this hasn't come to fruition

http://www.adworld.ie/2017/04/28/rte-deliver-new-version-player-year-end/

JimFin · 28-12-2017 05:17PM

Always Be Closing wrote: »

Bought a new Samsung Smart TV and RTE Player justwon't play - 2 ads will play when I try to view my chosen content, and then once ads or over it just brings me back to the menu.

Anyone else have this?

Have exactly that issue with a Samsung TV and unfortunately no solution. Only happens on some programmes. Most frustrating bit is when it works and the program goes to a commercial during the program and after the commercial it reverts to the menu :mad:

Always Be Closing · 28-12-2017 05:36PM

JimFin wrote: »

Have exactly that issue with a Samsung TV and unfortunately no solution. Only happens on some programmes. Most frustrating bit is when it works and the program goes to a commercial during the program and after the commercial it reverts to the menu :mad:

I was initially only getting the problem on the Live Tv section of the RTE Player, but now all the On Demand content is affected by the problem

froog · 30-12-2017 01:00AM

christ how many years have they been using that ball of sh**te player?? gotta be 7 years+ anyway. i gave up trying to use it. it's nothing short of a disgrace to be honest. this is taxpayer funded!

Atlantic Dawn · 30-12-2017 02:46AM

froog wrote: »

christ how many years have they been using that ball of sh**te player?? gotta be 7 years+ anyway. i gave up trying to use it. it's nothing short of a disgrace to be honest. this is taxpayer funded!

The Orchestra gets nearly 3 times what the online service gets, says it all really...

original?width=630&version=3502480

http://www.thejournal.ie/rte-losses-2016-2-3502547-Jul2017/

Always Be Closing · 30-12-2017 08:58AM

One of my reasons for purchasing a smart tv was gaining access to the RTE Player

waste of f**king time

Cherrycola · 01-01-2018 12:37AM

I have an LG smart tv and the rte player app doesn’t seem to have an option to view live tv!? Anyone know why!?

Always Be Closing · 01-01-2018 08:31AM

Cherrycola wrote: »

I have an LG smart tv and the rte player app doesn’t seem to have an option to view live tv!? Anyone know why!?

It don’t work anyways so don’t beat yourself up over it

Always Be Closing · 25-01-2018 08:10AM

Gave it a month before I'd check again

Tried it again on my Samsung Smart TV on the RTE player app

Click something - 2 ads load and play fully - then if just goes straight back to the main menu

It's actually staggering the money that's pumped into this c**t of a national broadcaster and they can't get this right

Moycullen1 · 28-06-2018 04:45PM

I am looking for someone to scream at. Is it just me or is anyone else receiving shocking RTE player service during the world cup games. It is completely unacceptable, I don't care how many people are trying to view the service at work etc, they shouldn't say they have a service if they cant cater for the likely demand.

Outlaw Pete · 28-06-2018 09:55PM

I've tweeted them a bunch of times over the years, ALWAYS during live events, and their response is always the same cut and paste reply implying that the issue is something your end and not theirs.

Same story since the World Cup started it seems from their replies.

https://twitter.com/RTEplayer/with_replies

Thargor · 28-06-2018 10:14PM

Where are Mobdro getting their stream if RTE Player is so crappy? Thats what we're using at work, RTE Player is unusable.

AllForIt · 28-06-2018 11:04PM

Sorry too lazy to see if this has been asked before...

RTE player through any Windows PC browser won't work because it says Adblocker Dectected. I don't use an adblocker.

RTE XL works but only for some videos. Often when I press play there is a message on the bottom bar saying Advertisement To Follow or something like that but it never starts....any ideas? Btw I get my internet through tethering with my smartphone and the RTE player on the phone works perfectly.

mjv2ydratu679c · 29-06-2018 08:41AM

Moycullen1 wrote: »

I am looking for someone to scream at. Is it just me or is anyone else receiving shocking RTE player service during the world cup games. It is completely unacceptable, I don't care how many people are trying to view the service at work etc, they shouldn't say they have a service if they cant cater for the likely demand.

Bottom line is RTE do not care about you or any of their customers, they still get paid (via the TV license) regardless of the quality of their output or the reliability of any services they provide (like RTE Player).

Thargor · 12-10-2019 08:01PM

My parents are useless with technology but they're able to read the headlines on their tablet and laptop and they like the idea of RTE player but most times they try to use it they get to watch a programme to the first adbreak before the ads mess the whole thing up, either playing on a loop or most often finishing then refusing to load the next part of what they were watching. I never use it but it does the same thing to me when I try aswell across multiple devices, this has been going on for years now, no ploblem with other video platforms like Youtube.

The Black Oil · 12-10-2019 08:53PM

Yeah, I've had the same set of ads replay within the one break. It's strange. I wouldn't mind 1:30 mins of ads 2-3 times through an episode, but it's daft when the same set just loops. Mind you, Mr Mercedes played for me the other day without any breaks at all.

RTE Player Issues/Troubleshooting - Post Here Only

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