Eircom and Loyalty (two words that do not go together)

del roy · 15-12-2017 10:08AM #1

It seems Eircom and Loyalty are two words that do not go together.

I have been a customer of Eircom the last 22 years for both brand band and home phone services.
My wife and I also have had two meteor mobiles for the last three years which is now Eircom.
I put in for an upgrade on one of the mobile phones last week and everything was seemingly going ok until I received an email last week saying I must give a deposit to get the upgrade.
I am currently paying
Broadband and home phone package €77 per month.
Two mobile phones €39 per month.
Told them loyalty is a two way street, I have never left them in the 22 years for any of the special offers the other providers were offering, more fool me.

Anyway after 22 years paying their bills there is nothing doing from their “loyalty team”.

Anyone know of good packages for BROADBAND/ HOME PHONE/ MOBILES.

eir: Adam · 15-12-2017 02:08PM

del roy wrote: »

It seems Eircom and Loyalty are two words that do not go together.

I have been a customer of Eircom the last 22 years for both brand band and home phone services.
My wife and I also have had two meteor mobiles for the last three years which is now Eircom.
I put in for an upgrade on one of the mobile phones last week and everything was seemingly going ok until I received an email last week saying I must give a deposit to get the upgrade.
I am currently paying
Broadband and home phone package €77 per month.
Two mobile phones €39 per month.
Told them loyalty is a two way street, I have never left them in the 22 years for any of the special offers the other providers were offering, more fool me.

Anyway after 22 years paying their bills there is nothing doing from their “loyalty team”.

Anyone know of good packages for BROADBAND/ HOME PHONE/ MOBILES.

Hi del roy,

I'm afraid we will be unable to waive a deposit if you are upgrading your phone. This is a standard charge to our customers that are upgrading their mobile phone with us. If you do choose to pay this, you'll receive it back on your 7th bill.

Sorry I can't give you better news here.

- Adam

paul29163 · 20-12-2017 05:43PM

Hi, similar problem here, Eircom customer for many many years now and as above have mobile/landline/broadband.
Broadband is 100meg package, with speeds at 22-25meg which were adequate for our needs so all was good. However since last month speeds have been rubbish and I initially blamed the weather. But since then they have never returned to original 22-25 and I began to investigate. I turns out that our speeds have been ramped back with our max now at 15meg. No reason given for this and no communication either.

I feel it stems from a sales call we received about 6 weeks ago asking us to "upgrade" I showed interest in it but they could not guarantee any increase in Download speeds above 25meg. So I declined the "offer" and now I am paying the price for that, I feel.

Anybody else have similar experience of this, as I said we are have been loyal customers but it appears that this has zero value.

del roy · 20-12-2017 06:17PM

I would like to tell everyone that EIRCOM has had a look at my situation and changed everything that I was unhappy about.
I am very happy with the way they handled and solved my queries.

Thank you all at Eircom.

paul29163 · 20-12-2017 07:20PM

del roy wrote: »

I would like to tell everyone that EIRCOM has had a look at my situation and changed everything that I was unhappy about.
I am very happy with the way they handled and solved my queries.

Thank you all at Eircom.

Good stuff Del Roy, glad everything worked out for you

paul29163 · 20-12-2017 07:22PM

Hi, similar problem here, Eircom customer for many many years now and as above have mobile/landline/broadband.
Broadband is 100meg package, with speeds at 22-25meg which were adequate for our needs so all was good. However since last month speeds have been rubbish and I initially blamed the weather. But since then they have never returned to original 22-25 and I began to investigate. I turns out that our speeds have been ramped back with our max now at 15meg. No reason given for this and no communication either.

I feel it stems from a sales call we received about 6 weeks ago asking us to "upgrade" I showed interest in it but they could not guarantee any increase in Download speeds above 25meg. So I declined the "offer" and now I am paying the price for that, I feel.

Anybody else have similar experience of this, as I said we are have been loyal customers but it appears that this has zero value.

eir: Adam · 21-12-2017 11:43AM

paul29163 wrote: »

Hi, similar problem here, Eircom customer for many many years now and as above have mobile/landline/broadband.
Broadband is 100meg package, with speeds at 22-25meg which were adequate for our needs so all was good. However since last month speeds have been rubbish and I initially blamed the weather. But since then they have never returned to original 22-25 and I began to investigate. I turns out that our speeds have been ramped back with our max now at 15meg. No reason given for this and no communication either.

I feel it stems from a sales call we received about 6 weeks ago asking us to "upgrade" I showed interest in it but they could not guarantee any increase in Download speeds above 25meg. So I declined the "offer" and now I am paying the price for that, I feel.

Anybody else have similar experience of this, as I said we are have been loyal customers but it appears that this has zero value.

Hi,

Sorry to hear about the issues you've been having with your account. Can you please forward me your account number and full name in a PM and I will look into this for you.

- Adam

eir: Adam · 21-12-2017 11:44AM

del roy wrote: »

I would like to tell everyone that EIRCOM has had a look at my situation and changed everything that I was unhappy about.
I am very happy with the way they handled and solved my queries.

Thank you all at Eircom.

Hi Del Roy,

Glad to hear you've got everything sorted

- Adam

paul29163 · 06-03-2018 07:59PM

Hi all,

Back again and it feels very deja vu, as from my post above pre-Christmas, everything settled down and we became accustomed to our ramped back DL speed (25 to 12, no excuses made by Eir as to why)

But lo and behold, we are now at 3-5 meg.and as above fault logged with no response.

How low can this go? No feedback from Eir and it appears they frankly do not give a proverbial …

eir: Tracey · 07-03-2018 11:57AM

paul29163 wrote: »

Hi all,

Back again and it feels very deja vu, as from my post above pre-Christmas, everything settled down and we became accustomed to our ramped back DL speed (25 to 12, no excuses made by Eir as to why)

But lo and behold, we are now at 3-5 meg.and as above fault logged with no response.

How low can this go? No feedback from Eir and it appears they frankly do not give a proverbial …

Hi paul29163,

I'm sorry to hear about the ongoing issues you are having with your service.

Feel free to PM me your account details, full name on the account and I'll look into this for you.

Thanks

Tracey

paul29163 · 07-03-2018 06:15PM

eir: Tracey wrote: »

Hi paul29163,

I'm sorry to hear about the ongoing issues you are having with your service.

Feel free to PM me your account details, full name on the account and I'll look into this for you.

Thanks

Tracey

Hi Tracey,

Got a call from Eir support today, new modem on the way.

I will update on progress,

Thanks,

Paul H

eir: Thomas · 09-03-2018 11:00AM

paul29163 wrote: »

eir: Tracey wrote: »

Hi paul29163,

I'm sorry to hear about the ongoing issues you are having with your service.

Feel free to PM me your account details, full name on the account and I'll look into this for you.

Thanks

Tracey

Hi Tracey,

Got a call from Eir support today, new modem on the way.

I will update on progress,

Thanks,

Paul H

Hi paul29163 ,

glad to hear the new modem is on its way!

Thanks

Thomas

Eircom and Loyalty (two words that do not go together)

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