Woodies Are Not Too Be Trusted - Be Warned!

kig · 13-12-2017 05:21PM #1

I bought a Rok drill from you in 04/16. The documentation clearly states that it has a 2yr guarantee, however when I went to Woodies in Sandyford this morning I was told that Woodies only offer a 1yr guarantee and are not able to help me at all. They would not even give be a contact for Rok. On the display shelves where they are still selling these drills it also advertises a 2yr guarantee, and yet Woodies will not honour it and are not to be trusted. I do not believe that I will be shopping at Woodies again!
The drill was cheap and I was on the point of throwing it out and replacing it when I saw the 2yr guarantee in Woodies, and thought I should check whether it is still under guarantee - which it is. It's not so much about the expense as it is about Woodies not standing by their word.

jack of all · 13-12-2017 06:01PM

That kind of thing would annoy me also. If you haven't worn the drill out through fair wear and tear then they should honour the guarantee, as advertised in their store. It would be worth writing to their head office to question how they their in-store advertising in relation to the guarantee is misleading.

kig · 13-12-2017 06:17PM

I may do that, but at this stage I just want to be done with Woodies, I don't need that sort of aggravation in my life, and the drill was not that expensive. There are many other diy shops.

Spocker · 13-12-2017 06:25PM

Was the guarantee advertised by Woodies or by Rok, in the book that came with the drill? What did ROK say when you called them?

kig · 13-12-2017 06:26PM

Still waiting to hear back from Rok. The guarantee was advertised in shop next to the price as 2 yrs.

13-12-2017 07:36PM

The warranty is with ROC not Woodies. It is a manufacturers warranty. Only ROC can repair it under warranty.

This doesn't mean Woodies have no responsibility. You don't need to accept the warranty as your contract is with Woodies and you are protected under the Sale of Goods Act.

There is a consumer forum here on boards.ie and they give great advice. There is also a legal forum if you need legal advice. Most other forums don't allow legal advice.

Big Nasty · 13-12-2017 07:46PM

You won't find any contact details for ROK as it is Woodies own brand made by an undisclosed company on their behalf. Email head office, I'm sure they'll look after you.

bladespin · 13-12-2017 08:01PM

Sleeper12 wrote:

The warranty is with ROC not Woodies. It is a manufacturers warranty. Only ROC can repair it under warranty.

If they're advertising a warranty in store then it's with them.

fred funk }{ · 13-12-2017 08:11PM

bladespin wrote: »

If they're advertising a warranty in store then it's with them.

Exactly.

m5ex9oqjawdg2i · 13-12-2017 08:14PM

bladespin wrote: »

If they're advertising a warranty in store then it's with them.

Oh yea? Do you have anything to back that up?

I'd say it's 1 year with Woodies and the 2nd year is with ROK.

bladespin · 13-12-2017 08:20PM

Kellen Nervous Tablespoon wrote:

Oh yea? Do you have anything to back that up?

Yeah, law of contract, very basic stuff.

Condition of sale, if they're selling a warranty and you buy they are obliged to honor, by advertising the warranty they are making making it part if the sale; google hoover flights if you must but they are offering conditions to a contract of sale, if you buy you enter that contract and it's legally bunding.

server down · 13-12-2017 08:20PM

Kellen Nervous Tablespoon wrote: »

Oh yea? Do you have anything to back that up?

I'd say it's 1 year with Woodies and the 2nd year is with ROK.

No it’s the other way round. If there’s a specific manufacturing warranty (like Apples one year) you go direct to the manufacturer otherwise the retailer.

Del2005 · 13-12-2017 08:22PM

Sleeper12 wrote: »

The warranty is with ROC not Woodies. It is a manufacturers warranty. Only ROC can repair it under warranty.

This doesn't mean Woodies have no responsibility. You don't need to accept the warranty as your contract is with Woodies and you are protected under the Sale of Goods Act.

There is a consumer forum here on boards.ie and they give great advice. There is also a legal forum if you need legal advice. Most other forums don't allow legal advice.

+1

Ignore the warranty and use the Sale of Goods and Supply of services for the drill failing after less than 2 years.

You can't get legal advice on the legal forum but the consumer forum will give plenty of advice on how to deal with Woodies.

13-12-2017 08:28PM

bladespin wrote:

If they're advertising a warranty in store then it's with them.

That's not true at all. Buy a Sony TV in power city where they advertise a 5 year warranty in the store but the warranty is still with Sony not power city.

Buy a Triton or Mira shower in any shop in Ireland and they advertise a two year parts and labour warranty but it's always with the manufacturer. It voids the warranty if anyone but the manufacturer tries to repair it.

A warranty is offered on top of your statutory rights not instead of.
Manifacture is offering 2 years warranty but the sale of goods act is up to 6 years and this is with the retailer.

fritzelly · 13-12-2017 08:28PM

The guarantee is against defects - is there something defective that was there when purchased? Worn out thru normal (or excessive) use wouldn't be classed as a defect

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/ireland/index_en.htm

Atlantic Dawn · 13-12-2017 08:32PM

I am afraid Rok is one step above Fisher Price when it comes to tools, you get what you pay for.

bladespin · 13-12-2017 08:35PM

Sleeper12 wrote:

Buy a Triton or Mira shower in any shop in Ireland and they advertise a two year parts and labour warranty but it's always with the manufacturer. It voids the warranty if anyone but the manufacturer tries to repair it.

You can handle it as you wish but the shop you purchase from have an obligation, they can make it clear that it's with the manufacturet and that's fine but if they fail to do so then it's on them.

server down · 13-12-2017 08:35PM

Sleeper12 wrote: »

That's not true at all. Buy a Sony TV in power city where they advertise a 5 year warranty in the store but the warranty is still with Sony not power city.

Buy a Triton or Mira shower in any shop in Ireland and they advertise a two year parts and labour warranty but it's always with the manufacturer. It voids the warranty if anyone but the manufacturer tries to repair it.

A warranty is offered on top of your statutory rights not instead of.
Manifacture is offering 2 years warranty but the sale of goods act is up to 6 years and this is with the retailer.

In this case the warranty is one year so the sales go goods act applies to the retailer.

m5ex9oqjawdg2i · 13-12-2017 08:37PM

bladespin wrote: »

Yeah, law of contract, very basic stuff.

Condition of sale, if they're selling a warranty and you buy they are obliged to honor, by advertising the warranty they are making making it part if the sale; google hoover flights if you must but they are offering conditions to a contract of sale, if you buy you enter that contract and it's legally bunding.

Yea, it's fairly basic stuff alright. Displaying "2 year warranty" doesn't tell us much, it could be a manufacturers warranty. I'd check out the conditions of it.

Your best bet is to go here OP https://www.ccpc.ie/, you'll get lots of advice on Boards, both correct and incorrect. Best to get info from the professionals

bladespin · 13-12-2017 08:43PM

Kellen Nervous Tablespoon wrote:

Yea, it's fairly basic stuff alright. Displaying "2 year warranty" doesn't tell us much, it could be a manufacturers warranty. I'd check out the conditions of it.

Yes, if they make it clear that t&cs apply, if they don't....

13-12-2017 08:46PM

bladespin wrote:

You can handle it as you wish but the shop you purchase from have an obligation, they can make it clear that it's with the manufacturet and that's fine but if they fail to do so then it's on them.

I totally agree with you when you explain it that way. Your contract is always with the retailer. Retailers can ask you to deal directly with the manufacturer and usually this is the simplest way. As you say if the manufacturer doesn't step up to the mark then it's up to the retailer.

Tbh Woodies are usually good to deal with. Op was given incorrect information by a member of staff who did not know what they were talking about. I'd be pretty certain if he spoke to the manager it would have been sorted today. Certainly head office will rectify the problem.

bladespin · 13-12-2017 08:52PM

Sleeper12 wrote:

I totally agree with you when you explain it that way. Your contract is always with the retailer.

Apols if my first post was a bit waffly, got distracted halfway through, working in sales I see this a lot, promises made with conditions attached, often the customer is not made aware of this, it bugs me as we all tend to get tarred. As said above I've also always found Woodies goid to deal with and reasonable.

Lostphrophet · 14-12-2017 09:46AM

I assume the OP would need to have the Original receipt as proof of purchase? If say you didnt have the original receipt or proof of purchase I assume all your rights are out the Window even if you still have the item and original box etc and there is an obvious defect? I presume store discretion?

14-12-2017 10:38AM

Lostphrophet wrote:

I assume the OP would need to have the Original receipt as proof of purchase? If say you didnt have the original receipt or proof of purchase I assume all your rights are out the Window even if you still have the item and original box etc and there is an obvious defect? I presume store discretion?

Good manifactures will go on the manufacturer date without the receipt under the warranty. Shops usually wouldn't take anything without receipt but someone said ROC is exclusive to Woodies so they may take it back without the receipt. On an good day

BarryD2 · 14-12-2017 11:54AM

Has anyone here recently brought malfunctioning electrical gear back to the likes of Aldi or Lidl? When they first setup here, they used to exchange like for like or give refund but when I had an issue (within a year of purchase) a few years ago, they insisted that it had to be posted back, at my expense, to some address in U.K. Thought this was very dubious and haven't bought any tools like this off them since.

MAYOMICK · 14-12-2017 07:17PM

BarryD2 wrote: »

Has anyone here recently brought malfunctioning electrical gear back to the likes of Aldi or Lidl? When they first setup here, they used to exchange like for like or give refund but when I had an issue (within a year of purchase) a few years ago, they insisted that it had to be posted back, at my expense, to some address in U.K. Thought this was very dubious and haven't bought any tools like this off them since.

Normally with Aldi or Lidl there is a Helpline no referring to the Product.Ive had a few problems with Lidl stuff and the were replaced or refunded after contacting the helpline.I had to send back a few Aldi products within warranty period for repair (Power Washers) and they always arranged for courier to pick it up.I never contacted Aldi or Lidl,went direct with Helpline.

colm_mcm · 15-12-2017 10:06PM

Sleeper12 wrote: »

Good manifactures will go on the manufacturer date without the receipt under the warranty. Shops usually wouldn't take anything without receipt but someone said ROC is exclusive to Woodies so they may take it back without the receipt. On an good day

It's exclusive to woodies in Ireland but they are available in other countries so I don't think they're an own-brand as such.

Woodies Are Not Too Be Trusted - Be Warned!

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