Arnotts Issue

Macers · 07-12-2017 09:38AM #1

Have a major issue with Arnotts that is driving me INSANE.

Ordered a Microsoft Surface Pro 5 for the wife for Christmas on 26th October (6 weeks ago).

I was told they did not have it in stock but would so in 2 days. Paid a €500.00 deposit on same.

Twice a week for the past 6 weeks I have rang seeking updates. They keep telling me "it's coming/due for delivery" and 4 times I was told I would get a call back but never got one.

Eventually told the guy had left and they were only working through his old orders now (about 2 weeks ago) and was told there was a big delivery arriving on 1st December.

Called yesterday and alas it wasn't delivered.

I now am sick of waiting and frankly afraid I won't get it in time for Christmas. I rang them and told them that I wanted my deposit refunded as I want to go elsewhere.

It seems they can't or refuse to give me a refund as I paid the deposit with an All4One card and they cant issue the same as a refund.

Has anyone else had this issue or advice!?

Joekers · 07-12-2017 09:40AM

They will only refund you back onto the original All4One or else an Arnotts gift card.

dancingqueen · 07-12-2017 12:41PM

There shouldn't be an issue refunding your gift card. If I was you, I'd go to the store and harrass them until you get it back. Unacceptable.

amtc · 07-12-2017 01:08PM

A couple of years ago I ordered some furniture from Arnotts and paid for it on a One4all gift card (it was a work bonus). One chair and a couch came but the second chair didn't. I waited and rang and was told eventually that that I had it. The delivery driver had emigrated but apparently distinctly remembered dropping off two chairs....yes he did a couch and a chair but not three items! So I ended up going down to Arnotts. Sat in the display model. Was wearing my work lanyard which was from a large organisation and basically staged a sit in. After about an hour I got a refund plus the chair rushed from a depot plus 500 euro.

whippet · 07-12-2017 04:18PM

This is really strange .. as I happen to know that the main irish distributor of surface product has had more than adequate stock of the Pro 5 since the end of November .. the 1TB i7 / 512GB i7 models might be fairly limited but no issue with stock on the rest.

If I were you i'd be standing at the counter in Arnotts asking them to call their distributor / procurement infront of you.

Macers · 08-12-2017 03:54PM

Thanks - that's the plan for Monday.

Emailed Arnotts yesterday morning too to guidance and no response either.

Optimus Prime · 08-12-2017 04:00PM

Just to chime in, last year i bought an item of littlewoods on a one4all card, it was around 150ish euro. They had no stock and cancelled the order and refunded the money back to the one4all card.

my issue was i lost the card, had to ring one4all and pay like 8 euro for a replacement card, which wasnt too bad really considering i would have lost the whole lot due to stupidity.

So Arnotts saying they cant refund to a one4all card is BS.

njs030 · 08-12-2017 04:22PM

Call one4all and ask them if it's possible to refund and then you'll know for sure.

Macers · 12-12-2017 07:50AM

Just to follow up - went down yesterday and explained the situation to a member of staff who directed by to what I presume was the customer service desk.

Confirmed they couldn't refund an All4One card but offered store credit. Said I didn't want that so they offered to refund it to my credit or debit card but would take 3 to 5 days to go through.

Walked into PC World in Jervis and bought the Surface Pro there and then.

dazed+confused · 12-12-2017 09:20AM

amtc wrote: »

Was wearing my work lanyard which was from a large organisation

Oooooooo, scary!

amtc · 12-12-2017 09:28AM

dazed+confused wrote: »

amtc wrote: »

Was wearing my work lanyard which was from a large organisation

Oooooooo, scary!

Sorry, didn't mean that to sound as stupid as it did! It's just the organisation was a fairly big buyer from Arnotts...and indeed a landlord of some parts. It honestly wasn't intentional but assisted resolution

Arnotts Issue

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