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WeMo Smart Plug issue

  • 02-12-2017 06:55PM
    #1
    Atomic Pineapple
    Registered Users, Registered Users 2 Posts: 18,272 ✭✭✭✭


    Picked up a WeMo smart plug from Amazon this week and have tried setting it up but with no luck, plugged in it in beside the router, same room. Turned off the smart Wi-Fi switcher on my device as it suggested. Connected to the WeMo Wi-Fi spot. Input my password for my own Wi-Fi, which has no special characters and it keeps saying it could not connect to retry entering the password. Tried over 50 times at this stage with no luck.

    Anyone using one and have previously overcome this or a similar issue?


Comments

  • #2
    morana
    Registered Users, Registered Users 2 Posts: 2,106 ✭✭✭morana


    may not help but i put in some sonoff switches today and they kept going offline. logged on router and disabled 5ghz wifi and they connected no problem. I also switched on AP isolation.

    not sure if it helps


  • #3
    Atomic Pineapple
    Registered Users, Registered Users 2 Posts: 18,272 ✭✭✭✭Atomic Pineapple


    They do mention only to use 2.4ghz frequency so might try that, thanks.


  • #4
    Atomic Pineapple
    Registered Users, Registered Users 2 Posts: 18,272 ✭✭✭✭Atomic Pineapple


    No luck with the frequency anyway, anyone else have these plugs at all and working successfully?


  • #5
    Uriel.
    Registered Users, Registered Users 2 Posts: 8,058 ✭✭✭Uriel.


    Yes this problem presented itself after a power outage on me.

    Tried lots of things but took ages to fix.
    In the end reset the plugs turned off smart WiFi switcher, temporarily removed the WPA and firewall from the router and added the switches, then turned everything back on. I right pain but it was the only way I could find to solve it.


  • #6
    DanManNZ
    Registered Users, Registered Users 2 Posts: 7 ✭DanManNZ


    UPDAT FROM WEMO

    After careful consideration, we have made the difficult decision to end technical support for older Wemo products, effective 31 January , 2026.

    What this means for you:
    App Access: The Wemo app used to control these devices will no longer be supported after January 31, 2026.
    Remote Features: Any features that rely on cloud connectivity, including remote access and voice assistant integrations, will no longer work.Customer Support: Technical support, firmware and software updates, and troubleshooting assistance for affected products will no longer be available after 31 January , 2026.
    This decision was not made lightly. Over the last decade, since Belkin first launched Wemo in 2011, we’ve been committed to providing consumers with innovative, simple-to-use accessories for a seamless smart home experience. However, as technology evolves, we must focus our resources on different parts of the Belkin business.

    We acknowledge and deeply appreciate the support and enthusiasm for Wemo over the last several years. We are proud of what we’ve accomplished in the smart home space and are grateful to our customers for welcoming Wemo into their homes.

    We understand this change may disrupt your routines, and we sincerely apologize for the inconvenience.

    If your Wemo product is still under warranty on or after 31 January , 2026, you may be eligible for a partial refund. Refund requests will not be processed before that date. For full details on eligibility, the refund process, affected products, and FAQs, please visit: https://www.belkin.com/Wemo

    Note: Wemo products configured for use with Apple HomeKit will continue to function via HomeKit in the absence of Wemo cloud services and the Wemo app. For instructions on configuring and using Wemo devices via Apple HomeKit, please consult our online FAQs.

    This decision does not affect Wemo’s Thread-based products (SKUs WLS0503, WDC010, WSC010, WSP100), which will continue to function as they do today through HomeKit.

    List of affected products can be found below.

    With gratitude,
    Belkin Customer Service



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