Philips 49PUS6401 49 Inch SMART 4K Ultra HD TV with HDR

irishproduce · 29-11-2017 05:41PM

For those of us buying it, any recommendations on a chape soundbar?

Currys have this one.

Says its heavily discounted but i'm not sure

fdevine · 29-11-2017 05:46PM

horseireland wrote: »

Snapshot of my chat

They don't Know when they will have them.
Where can I get that Samsung

Very close to pulling the trigger on cancelling now. Third chat of the day has gotten closer to the bottom of the cesspit

"Tracking team advise that they're waiting on the Supplier to dispatch the your parcel over to Fast way so that it can be delivered. That will be done soon and delivery will take place by 14.12.17"

So after two rounds of bullsh1t earlier I still don't know whether to believe them or not

horseireland · 29-11-2017 07:19PM

Stallingrad wrote: »

Very close to pulling the plug on this, can get a nice Samsung 49 inch in the morning for €40 more.

Hi there where can you get the 49inch thanks

29-11-2017 07:28PM

https://touch.boards.ie/thread/2057809965/7

Second last page onwards

I dont know how these chancers are still in business,normally by now i would of cancelled but its a great deal in the tv so i,ll bide my time

Stallingrad · 29-11-2017 08:08PM

So cancelled earlier and got refunded. What a joke of an operation, never again. Just bought a cracking Samsung Series 6 49" 4k from Powercity. €539.

Stallingrad · 29-11-2017 08:15PM

Same TV is in Argos Tallaght for €100 more, for when you get sick of Littlewoods BS!

the_pod · 29-11-2017 09:44PM

Stallingrad wrote: »

So cancelled earlier and got refunded. What a joke of an operation, never again. Just bought a cracking Samsung Series 6 49" 4k from Powercity. €539.

Gave in and cancelled too, ordered this instead
http://www.argos.ie/static/Product/partNumber/6992930/c_1/1%7Ccategory_root%7CHome+entertainment+and+sat+nav%7C14419512/c_2/3%7Ccat_19780832%7CTelevisions%7C14419667.htm

Stallingrad · 30-11-2017 12:06AM

Looked at that LG, nice but just a bit too big for us.

the_pod · 30-11-2017 07:09AM

Stallingrad wrote: »

Looked at that LG, nice but just a bit too big for us.

I like the look of the ambilight but I was really looking for a 55 and convinced myself to go with the Philips for the price. I don't like the little feet on the LG but a 55 4K HDR for €519 is too good a deal to turn down. If it annoys me and I can't get used to it I'll look at mounting it some other way

Dcully · 30-11-2017 10:41AM

Ok i want to cancel now too, sick of this crap.
Im guessing i need to speak to chat to do this?
Took 2 hours yesterday to get through to them to ask about my order.

MoyVilla9 · 30-11-2017 10:41AM

Stallingrad wrote: »

So cancelled earlier and got refunded. What a joke of an operation, never again. Just bought a cracking Samsung Series 6 49" 4k from Powercity. €539.

the_pod wrote: »

Gave in and cancelled too, ordered this instead
http://www.argos.ie/static/Product/partNumber/6992930/c_1/1%7Ccategory_root%7CHome+entertainment+and+sat+nav%7C14419512/c_2/3%7Ccat_19780832%7CTelevisions%7C14419667.htm

Did you simply ask them to cancel it in the online chat? Did your order status change on the My Account page or any other confirmation?

I asked them to cancel it on Tuesday but nothing has been done about it. I called them briefly afterwards to double check it was cancelled but was told it wasn't cancelled at all before getting cut off.

honda boi · 30-11-2017 10:49AM

the_pod wrote: »

Gave in and cancelled too, ordered this instead
http://www.argos.ie/static/Product/partNumber/6992930/c_1/1%7Ccategory_root%7CHome+entertainment+and+sat+nav%7C14419512/c_2/3%7Ccat_19780832%7CTelevisions%7C14419667.htm

Seen this earlier.
Any idea what the warranty is from Argos for this?

Dcully · 30-11-2017 11:10AM

the_pod wrote: »

Gave in and cancelled too, ordered this instead
http://www.argos.ie/static/Product/partNumber/6992930/c_1/1%7Ccategory_root%7CHome+entertainment+and+sat+nav%7C14419512/c_2/3%7Ccat_19780832%7CTelevisions%7C14419667.htm

Just rang Littlewoods and they are telling me my expected delivery date of Dec 5th needs to expire and then 5 days later i will get my refund, ffs.
How are you people getting refunds ?

I wouldnt mind but i need some for of cancellation confirmation before going out to buy another TV.

Stallingrad · 30-11-2017 12:29PM

I cancelled over the phone, took 20 minutes to a very nice lady in a Cape Town call center. I stayed on the line until I received an email confirmation from her, which she sent through, though it took a while.

As per our telephonic conversation please see below for details of the query.

- Philips 50PUS6262 50 Inch 4K Ult ONE COLOUR ONE SIZE The item has been cancelled on 29.11.17 at 16h49
A full credit will be applied to the account in 3-5 working days.
A full credit of 484.49 to be applied.

We do apologize for the inconvenience and trouble.

Hope this Email finds you well.

Kindest regards.

Stallingrad · 30-11-2017 12:31PM

Dcully wrote: »

I wouldnt mind but i need some for of cancellation confirmation before going out to buy another TV.

That was exactly my issue, once I got the email confirmation I was in Powercity within the hour! Whatever you do don't take them at their word, get it in writing.

Dcully · 30-11-2017 12:45PM

First guy told me he couldnt give email confirmation, wife rang again, its her account, they said email within 24hours, i mean WTF you got it in 20 mins.

Ill ring again, never ever use them again.

Hows your samsung working out?
Ill probably go for it also if i get this email.

Stallingrad · 30-11-2017 01:33PM

Dcully wrote: »

First guy told me he couldnt give email confirmation, wife rang again, its her account, they said email within 24hours, i mean WTF you got it in 20 mins.

Ill ring again, never ever use them again.

Hows your samsung working out?
Ill probably go for it also if i get this email.

Samsung is great, very neat, thin bezel (nicer than equivalent LG), set up in minutes. Super image and really good sound. Very happy with it.

upandcumming · 30-11-2017 01:42PM

honda boi wrote: »

Seen this earlier.
Any idea what the warranty is from Argos for this?

**** that is nice.

And not one in stock.

Dcully · 30-11-2017 02:04PM

Wife just off the phone since 11:50 , spoke to 4 different agents and all told different stories and none could provide confirmation email for cancellation.
The 4th one even said the guy i cancelled with earlier this morning never even cancelled it at all yet i spoke to him for 20 minutes on the phone and he said " yes thats gone through its cancelled":mad::mad::mad:

Each one told a different story, from it will be delivered on this day to its out of stock to its delayed to its on the way today etc etc.
The latest one confirming the lies from the others, and promised us an email in an hour.

Easily the worst support we have ever had to deal with.

horseireland · 30-11-2017 03:41PM

Dcully wrote: »

Wife just off the phone since 11:50 , spoke to 4 different agents and all told different stories and none could provide confirmation email for cancellation.
The 4th one even said the guy i cancelled with earlier this morning never even cancelled it at all yet i spoke to him for 20 minutes on the phone and he said " yes thats gone through its cancelled":mad::mad::mad:

Each one told a different story, from it will be delivered on this day to its out of stock to its delayed to its on the way today etc etc.
The latest one confirming the lies from the others, and promised us an email in an hour.

Easily the worst support we have ever had to deal with.

Hi there

Did you get the email? I too was promised no sign of it

Thanks

honda boi · 30-11-2017 03:42PM

upandcumming wrote: »

**** that is nice.

And not one in stock.

Think its a good TV?
Cheapest around,but reading not so good things with edge LED

Dcully · 30-11-2017 03:59PM

horseireland wrote: »

Hi there

Did you get the email? I too was promised no sign of it

Thanks

Rang back again, asked for lady we got somewhere with earlier , agent tried to tell us she wasnt on today,after some raised words she came onto the line and said "i just sent on your email", coincidentally as i was just after winging and demanding to speak to her,,, got the email after jumping through many hoops.

Absolutely shocking stuff folks, please do not buy from this shower again, i definitely wont be.

Stallingrad · 30-11-2017 04:34PM

Dcully wrote: »

Absolutely shocking stuff folks, please do not buy from this shower again, i definitely wont be.

They are astonishingly bad, I'm surprised they have any credibility at all.

Stallingrad · 30-11-2017 04:37PM

Wish I had seen this at the outset. Would have saved a lot of wasted time.

https://ie.trustpilot.com/review/www.littlewoodsireland.ie

fdevine · 30-11-2017 05:01PM

I've decided that I'm going to postpone cancelling my order for now.

I've been a LW customer for years and have never had a problem until now.

I've raised a complaint in writing as regards the misinformation, lack of updates & customer service deceit/incompetence but as things stand I'll still get my TV €100 cheaper than anywhere else having decided it's the TV I want.

It's on my LW credit account so I'm not out of pocket and once the TV arrives before Christmas it'll all be fine.

I'll still be putting a rocket up them in the meantime.

irishproduce · 30-11-2017 05:29PM

I am the same as Devine, I am happy to forgive them the long delivery wait. I am disappointed if they are lying but I am ok to wait

MoyVilla9 · 30-11-2017 05:39PM

Even with the TV being a good deal I most certainly do not want to deal with LW ever again on anything. Imagine if it's faulty and having to return it to this shower. Going to push for a cancellation myself.

acquiescefc · 30-11-2017 06:37PM

fdevine wrote: »

I've decided that I'm going to postpone cancelling my order for now.

I've been a LW customer for years and have never had a problem until now.

I've raised a complaint in writing as regards the misinformation, lack of updates & customer service deceit/incompetence but as things stand I'll still get my TV €100 cheaper than anywhere else having decided it's the TV I want.

It's on my LW credit account so I'm not out of pocket and once the TV arrives before Christmas it'll all be fine.

I'll still be putting a rocket up them in the meantime.

Before Xmas....haha your hopeful

Dcully · 30-11-2017 07:25PM

fdevine wrote: »

I've decided that I'm going to postpone cancelling my order for now.

I've been a LW customer for years and have never had a problem until now.

I've raised a complaint in writing as regards the misinformation, lack of updates & customer service deceit/incompetence but as things stand I'll still get my TV €100 cheaper than anywhere else having decided it's the TV I want.

It's on my LW credit account so I'm not out of pocket and once the TV arrives before Christmas it'll all be fine.

I'll still be putting a rocket up them in the meantime.

Hi fdevine , my wife as yourself is a customer for many years , never an issue but this was terrible in the extreme its turned us right off forever, we intend to make a complaint in writing also.

@ Stallingrad picked up the samsung this evening, really impressive piece of kit , great picture and sound is a lot better than i expected.

the_pod · 30-11-2017 08:37PM

Having trouble getting them to confirm the cancellation too after 2 chats and a phone call. I won't be accepting delivery and I'll charge back if necessary

Philips 49PUS6401 49 Inch SMART 4K Ultra HD TV with HDR

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