Aerlingus AerClub/Avios

So on this missing flights form - for entering non EI flights, i.e. BA, United etc, they have two boxes at the end related to class. I have used the form many times, but i am unsure if i am entering the right thing. Its hard enough to get flights credited without giving them a reason not to credit your history. 

The first is a drop down box with fare classes - but this doesn't contain United discount Business Z class. I guess you can pick P instead ??

So what is the next box - Cabin Class ? It only allows entry of a single character, be it a letter, number or symbol. I asked someone on the phone but they didn't know.

Sounds very familiar. 

Not sure if anyone is following it, but the 2 person crusade on Twitter at the moment is just too funny. And the numbers of people complaining just seems to be growing.

AndyBoBandy wrote: »

I have been checking in on it every couple of days!! the hockey guy is relentless.

Link?

Just noticed another quirk with AerClub. If you book, not using the email on your account, it won't show up on line. Why wasn't your AerClub number also used to link flights to your account?

ButtersSuki wrote: »

mx5ire wrote: »

So on this missing flights form - for entering non EI flights, i.e. BA, United etc, they have two boxes at the end related to class. I have used the form many times, but i am unsure if i am entering the right thing. Its hard enough to get flights credited without giving them a reason not to credit your history. 

The first is a drop down box with fare classes - but this doesn't contain United discount Business Z class. I guess you can pick P instead ??

So what is the next box - Cabin Class ? It only allows entry of a single character, be it a letter, number or symbol. I asked someone on the phone but they didn't know.

If you email United (details on their site) they will reply in a few days with all of those details - Cabin Class and Fare class etc. included. I have quite a few internal US flights on united that haven't been credited yet. I've emailed, filled out the missing flights forms many times and have made at least half a dozen phone calls on this (with promised call backs that haven't happened) but still nothing. This is aside from the many other issues I've had with the transition. It's been a COMPLETE F*CK UP.

Those last 6 words cover it i think.

I have done all of the above, multiple times, no update. Same with BA flights, which is almost worse as they are in the same 'family', though obviously ownership and actual IT integration are very different things. And on the partner airlines piece, its also disappointing that JetBlue travel isn't included for Avios earning, given that you can use the EI website to book a trip to many US cities that utilise Jetblue via NYC or Boston etc. You still pay for the ticket. I might just mail United then. 

And to comment on ironclaws post above, i agree that this is a pain. We have to book via a corporate travel system, so my EI travel never gets linked to my Aerclub upcoming flights etc. And because the trip isnt booked directly on their website, i regularly cannot check in online either, just a banner message to contact your travel agent blah blah.

I got it done once - right back at the very start - when setting up my account. But i remember a few calls to Gold circle/Aerclub to get it working. If you look on Twitter, it appears that lots of people have issues with it. In fact lots of people cannot login at all. 

Not sure what is worse, not being to see my account, or being able to see and confirming that i am missing Tier Points and Avios.

Received points/credits from my trip last weekend. EI phone app not updated to reflect but website and avios app have.

Perhaps a stupid question but.... If i book a flight for my OH, can i use my own Aerclub number?

AndyBoBandy wrote: »

log out of the EI phone app, then log back in and you should see the updated info reflected.

I'm convinced at this stage they had a group of college students design their entire IT infrastructure. Was there any consultation with seasoned travellers? I'd actually give my time to free to them.

MayoSalmon wrote: »

Yes either at check in or online

This does not in any way make them appear in your profile on the website, just makes sure you get credit (eventually) for the flights taken.

Only flights where the lead passenger contact email address matches you account will be shown, even if the frequent flyer number is from a different airline

MayoSalmon wrote: »

Flights are associated by email address. If you booked a flight using a different email address to your AerClub one you won't see it on your profile however you will get credit for it once your AerClub number is included in the booking.

Any business analyst who did an iota of homework would realize a huge gap in their product on that premise alone. My AerClub account is on my personal email, but all my travel is booked via Concur and is routed on my work address. The common key between them? My frequent flyer number. Every other airline links on that alone, they couldn't give a fiddlers what your email address is, its just easier for a person to remember and log in with.

At a technical level, its as simple as an OR statement in the search syntax. Lazy programming and integration, nothing more.

Their password policy also has a huge security vulnerability which they have not addressed.

I finally got around to filling in the Missing Flights form going all the way back to December (the migration). Wonder how long it will take them to process it?

When I look at my flight history, they're easily missing half the flights

ironclaw wrote:

Its on the Aer Lingus side, particularly in the App implementation. They are aware of it and have been for about 8 weeks now but have not addressed it.

No it's not...everytime you log into AerClub regardless of your platform your going through an Avios Authentication process through an API call...if ever it fails it's to do with Avios.

A few months back I could get into Avios.com no problem but was unable to get into Aer Lingus. API call to Avios was the problem which is Avios infrastructure.

billy few mates wrote: »

I had 1850 points or it might have been 18500, I can't remember and it doesn't really matter because they didn't transfer across anyway. I don't know if this 1850 (or 18,500) included the missing points I asked them to look into but I know it doesn't include the other missing points I haven't asked them about because I'm still waiting for them to respond to my earlier requests to look into my missing points. As a loyalty scheme it's a total fiasco, almost as bad as the Turkish Airlines 'Miles and Smiles' scheme but at least they exchange bi-monthly emails with me where they ask me to submit the exact same information I submitted two months earlier, and two months before that.
Smart doesn't have time for this ****....

I take this back, I've started using them quite a bit again recently and if you use the app it's really quick and easy to claim the missing miles, I spent months getting nowhere with emails and trying to sort it out online but did it in a few minutes using their app. Now whenever I take a flight with them I get an email the following day confirming I've been credited the miles for each sector flown....:)