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Query about returning item bought from Next UK website

  • 06-06-2017 07:02PM
    #1
    Danick
    Registered Users, Registered Users 2 Posts: 1,459 ✭✭✭


    I bought a top from Next UK website and had it delivered by Parcel motel - it turns out that the top is too big and I need to return it. I need some advice:

    1. Can I return it to an Irish Next store since I bought it on the UK website?

    2. What is the best method to send it back to Next.co.uk - when I try Parcel Motel it only offers NEXT Ireland as an option - there is no mention of Next.co.uk

    I would be very grateful if someone could hep me with this query.

    Thanks


Comments

  • #2
    km991148
    Registered Users, Registered Users 2 Posts: 4,277 ✭✭✭km991148


    Does next use CollectPlus? If so I think PM supports that?


  • #3
    Danick
    Registered Users, Registered Users 2 Posts: 1,459 ✭✭✭Danick


    Thanks but I googled it and NEXT are not listed on collect plus - any other ideas?


  • #4
    km991148
    Registered Users, Registered Users 2 Posts: 4,277 ✭✭✭km991148


    Danick wrote: »
    Thanks but I googled it and NEXT are not listed on collect plus - any other ideas?

    What options are on the return slip?

    Surely you can just post it back to next?


  • #5
    Danick
    Registered Users, Registered Users 2 Posts: 1,459 ✭✭✭Danick


    Parcel motel won't post to a P.O.Box - do you think I could send it via the post office or is there any other method?

    Thanks


  • #6
    Danick
    Registered Users, Registered Users 2 Posts: 1,459 ✭✭✭Danick


    Options are just to stick label on return parcel but its a UK label and I can't risk just sending it as I might never get my money back.


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  • #7
    Scraggs
    Registered Users, Registered Users 2 Posts: 5,578 ✭✭✭Scraggs


    You should be able to exchange it for a different size or get a credit note (at managers discretion) in an Irish store. Otherwise you should just pay cost of postage with An Post if you want a refund.


  • #8
    Danick
    Registered Users, Registered Users 2 Posts: 1,459 ✭✭✭Danick


    Scraggs wrote: »
    You should be able to exchange it for a different size or get a credit note (at managers discretion) in an Irish store. Otherwise you should just pay cost of postage with An Post if you want a refund.

    Thanks - I think I'll use An Post.


  • #9
    gizmo81
    Banned (with Prison Access) Posts: 1,695 ✭✭✭gizmo81


    I have bought from Topman and Burton online and returned to the stores in Jervis. I can't see it being any different with Next.


  • #10
    km991148
    Registered Users, Registered Users 2 Posts: 4,277 ✭✭✭km991148


    It will be fine for an exchange as long as they stock it in Irish stores.

    Just say you lost the receipt and they will exchange - but if you do and the item goes on sale, you will only get the last sale price.


  • #11
    Danick
    Registered Users, Registered Users 2 Posts: 1,459 ✭✭✭Danick


    Unfortunately - its a Lacoste top and they don't stock them in Irish stores they have them on their online site alright so I think I will have to use An Post and send it back to the UK.

    km991148 wrote: »
    It will be fine for an exchange as long as they stock it in Irish stores.

    Just say you lost the receipt and they will exchange - but if you do and the item goes on sale, you will only get the last sale price.


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