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incomplete uninstall (whatsapp)

  • 22-05-2017 01:07PM
    #1
    ablelocks
    Registered Users, Registered Users 2 Posts: 5,336 ✭✭✭


    i had an issue with whatsapp, so uninstalled it. however, the uninstall didn't work properly - the app still shows in the apps list but i get a black screen when i try to launch it. In the windows store, i get the option to launch whatsapp, not reinstall it.

    I have tried a soft reset.

    I also switched to the Fast ring in the hope that a new build would clear it, but nothing.

    I don't have the option to go to whatsapp settings.

    any ideas apart from a hard reset?

    thanks


Comments

  • #2
    ablelocks
    Registered Users, Registered Users 2 Posts: 5,336 ✭✭✭ablelocks


    ablelocks wrote: »
    i had an issue with whatsapp, so uninstalled it. however, the uninstall didn't work properly - the app still shows in the apps list but i get a black screen when i try to launch it. In the windows store, i get the option to launch whatsapp, not reinstall it.

    I have tried a soft reset.

    I also switched to the Fast ring in the hope that a new build would clear it, but nothing.

    I don't have the option to go to whatsapp settings.

    any ideas apart from a hard reset?

    thanks

    anyone?


  • #3
    Fingleberries
    Registered Users, Registered Users 2, Paid Member Posts: 3,404 ✭✭✭Fingleberries


    - In Settings > Apps and Features, is WhatsApp listed? Can you try to force an uninstall from here?
    - Reboot the phone, try install again?


    Failing that you are probably in "Hard reset" territory... sorry.


  • #4
    ablelocks
    Registered Users, Registered Users 2 Posts: 5,336 ✭✭✭ablelocks


    Fingleberries wrote: »
    - In Settings > Apps and Features, is WhatsApp listed? Can you try to force an uninstall from here?
    - Reboot the phone, try install again?


    Failing that you are probably in "Hard reset" territory... sorry.

    tried to uninstall from the apps/features list and at least i got an error message :
    We couldn't uninstall Whatsapp. The operation did not complete successfully. Try again in a bit. The error code is 0x8000000e, in case you need it

    rebooting the phone doesn't solve it.


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