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Amazon charged me for prime when I never ordered it

  • 14-05-2017 11:26AM
    #1
    Daledge
    Registered Users, Registered Users 2 Posts: 297 ✭✭


    Hey guys,

    Checked my bank account last night to find out that I was almost 100 quid poorer than I already was. Naturally I checked my statement straight away to see "AmazonPrime Member" and minus 91 euro. I went on to the amazon site and found that this was the yearly rate (99 usd) and I'm now a Prime member.

    Is there any way to cancel this and get my money back? Has anyone got any previous experience with amazon customer service if I was to email them? I've been having some financial difficulties recently and this really didn't help.

    Also, I haven't bought anything from amazon in weeks and no one else (as far as I'm aware) has access to my account so I definitely didn't click anything by accident.

    Thanks in advance.


Comments

  • #2
    mickoneill31
    Registered Users, Registered Users 2 Posts: 855 ✭✭✭mickoneill31


    I signed up to Prime for the 30 day free trial. And then forgot about it. So when the 30 days were up I got billed.
    I sent them an email at the time and they refunded me with no questions.

    I've used their support a few times. Find them brilliant.


  • #3
    ED E
    Registered Users, Registered Users 2 Posts: 36,095 ✭✭✭✭ED E


    You were offered free shipping on an item before at checkout most likely.

    Open a ticket, Amazon CS are very helpful, it wont be a problem. NB: May take 5-7 days to be refunded because banks are luddites.


  • #4
    i lovewine
    Registered Users, Registered Users 2 Posts: 146 ✭✭i lovewine


    how do you go about " opening a ticket ". same here today 91 euros taken from account for amazon prime . never ordered it, new to amazon so not sure how to work through this
    regards


  • #5
    Daledge
    Registered Users, Registered Users 2 Posts: 297 ✭✭Daledge


    Thanks for the advice guys got sorted in the end so just waiting for the money to be reimbursed hopefully!
    i lovewine wrote: »
    how do you go about " opening a ticket ". same here today 91 euros taken from account for amazon prime . never ordered it, new to amazon so not sure how to work through this
    regards

    All I had to do was go into the customer service page and it asked me what my issue was, I choose the "Cancel membership" option and it told me I would receive the money in 2-3 working days so looks like it's sorted.


  • #6
    i lovewine
    Registered Users, Registered Users 2 Posts: 146 ✭✭i lovewine


    Thanks i got sorted so just waiting for the money to be reimbursed. they said 5 to 7 days


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  • #7
    rubadub
    Registered Users, Registered Users 2 Posts: 32,386 ✭✭✭✭rubadub


    I got charged for a few months and got a full refund. As I had never actually used the prime service it was easier. But I did read of people who had used it once or twice, without even realising, and did get refunds.

    I found it very sneaky, usually if you buy something on amazon you get all very clear notification that a payment is being taken. I checked back and never once did anything come in from emails suggesting I was making monthly payments, others online said the same.


  • #8
    Bored Accountant
    Registered Users, Registered Users 2 Posts: 357 ✭✭Bored Accountant


    This thread just reminded me I needed to cancel my free trial so as not to get charged!!
    Free trial was expiring tomorrow. During cancelling free trial, they asked a number of times if I wanted to opt for monthly billing instead. I had assumed when I signed up for the free trial, if I did forget to cancel it was billing monthly and I would get over a charge of 8 euro.


  • #9
    seamus
    Registered Users, Registered Users 2 Posts: 68,173 ✭✭✭✭seamus


    I "accidentally" got signed up to prime when ordering something; I saw the option there to try prime, clicked a different option and then was greeted with "Thanks for trying Prime". :rolleyes:

    In your account settings you can ask it notify you a few days before the renewal is due, so I'm just going to cancel it before it starts charging me.


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