Terrible customer service

celticbhoy27 · 20-03-2017 08:58AM #1

Having huge isues with your customer care. Back in february I paid off a loan in liaison with youselves, inerest and all accounted for. I was assured my standing order would cancel automatically. Logging into my acount afterwards i notice its still active. I send two emails in relation to same. Both assure me no further money will be taken. I have also rang twice in relation to removing the standing order. Each time i was assured the loan would cancel automatically and no more money be taken. Well that was nonsense. 260 has now been taken from my current account and my loan account is in credit for 260. A loan account in credit that's a new one on me! Can i charge ye interest on my loan to ye???? Fuming!! I want this matter dealt with urgently. No generic response of "you can contact customer care on 1890 blah blah

Bank of Ireland: Nicola · 20-03-2017 10:43AM

celticbhoy27 wrote: »

Having huge isues with your customer care. Back in february I paid off a loan in liaison with youselves, inerest and all accounted for. I was assured my standing order would cancel automatically. Logging into my acount afterwards i notice its still active. I send two emails in relation to same. Both assure me no further money will be taken. I have also rang twice in relation to removing the standing order. Each time i was assured the loan would cancel automatically and no more money be taken. Well that was nonsense. 260 has now been taken from my current account and my loan account is in credit for 260. A loan account in credit that's a new one on me! Can i charge ye interest on my loan to ye???? Fuming!! I want this matter dealt with urgently. No generic response of "you can contact customer care on 1890 blah blah

Hi celticbhoy27, thanks for getting in touch and I'm very sorry to hear this. I'd like to look into this further for you, please can you PM me your name and the branch that your account is with along with your phone number?

Apologies again, thanks
Nicola

celticbhoy27 · 20-03-2017 10:47AM

Bank of Ireland: Nicola wrote: »

Hi celticbhoy27, thanks for getting in touch and I'm very sorry to hear this. I'd like to look into this further for you, please can you PM me your name and the branch that your account is with along with your phone number?

Apologies again, thanks
Nicola

I've tried pming you but apparently you're not set up to receive them?

Bank of Ireland: Tara P · 20-03-2017 11:28AM

celticbhoy27 wrote: »

Bank of Ireland: Nicola wrote: »

Hi celticbhoy27, thanks for getting in touch and I'm very sorry to hear this. I'd like to look into this further for you, please can you PM me your name and the branch that your account is with along with your phone number?

Apologies again, thanks
Nicola

I've tried pming you but apparently you're not set up to receive them?

Hi,

Nicola has sent you a PM if you can reply to her PM.

Thanks,
Tara C

celticbhoy27 · 20-03-2017 11:40AM

Have replied thanks

celticbhoy27 · 20-03-2017 04:07PM

Just a quick thank you to Nicola. Matter has been resolved. Appreciate your help

Bank of Ireland: Nicola · 21-03-2017 09:36AM

celticbhoy27 wrote: »

Just a quick thank you to Nicola. Matter has been resolved. Appreciate your help

You're very welcome

happy I was able to help and glad it's been sorted for you now. Please get in touch again if you need anything else, thanks.

Nicola

Terrible customer service

Comments