Debit card charged twice

DeeTee100 · 13-03-2017 09:30AM #1

I used my debit card in a restaurant on holiday a few days ago. The cashier told me that the transaction failed the first time, and asked me to try again.

I just checked 365 Online and the transaction is now showing twice. Is this something that will resolve itself in a few days, or is there anything I need to do to get my money back?

Bank of Ireland: Tara · 13-03-2017 12:54PM

DeeTee100 wrote: »

I used my debit card in a restaurant on holiday a few days ago. The cashier told me that the transaction failed the first time, and asked me to try again.

I just checked 365 Online and the transaction is now showing twice. Is this something that will resolve itself in a few days, or is there anything I need to do to get my money back?

Hi DeeTee100,

Thanks for getting in touch.

This should correct itself within the next couple of days. If the payment is still showing five days after the transaction date, you'd need to contact the restaurant for a refund although in most cases this corrects automatically.

Thanks
Tara

DeeTee100 · 19-03-2017 12:49PM

Just to update, the money has now been returned to my account. Thanks for your help

Bank of Ireland: Nicola · 20-03-2017 09:57AM

DeeTee100 wrote: »

Just to update, the money has now been returned to my account. Thanks for your help

Thanks for letting us know DeeTee100, please get in touch again if you need anything else.

Thanks
Nicola

Debit card charged twice

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