Banking 365 - Not receiving sms text

weary1 · 12-03-2017 12:17PM #1

Hello,

I tried to add a SEPA payee to my banking 365 account in ROI.
I did not receive a SMS text with the required code. I phoned the BOI help line and they verified that the correct phone was registered ( a Tesco mobile phone).

They manually sent me a code which allowed me to add the payee.
They did not tell me why I cannot receive SMS messages.

What do I do now ? Should I go about re-registering the same phone using the online option and wait the required 5-7 days for a posted code ?

Thanks

Bank of Ireland: Tara · 13-03-2017 10:52AM

weary1 wrote: »

Hello,

I tried to add a SEPA payee to my banking 365 account in ROI.
I did not receive a SMS text with the required code. I phoned the BOI help line and they verified that the correct phone was registered ( a Tesco mobile phone).

They manually sent me a code which allowed me to add the payee.
They did not tell me why I cannot receive SMS messages.

What do I do now ? Should I go about re-registering the same phone using the online option and wait the required 5-7 days for a posted code ?

Thanks

Hi weary1,

Thanks for your post.

Any future security codes should be received to your mobile and you don't need to re-register. If you find you're not receiving codes when adding payees, please do let us know.

Thanks
Tara

Banking 365 - Not receiving sms text

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