How long for mortgage loan offer letter?

allybabe84 wrote: »

Hi,
We received our mortgage approval letter last Tuesday and sent documents in the post the same day in order to have our formal offer letter issued but haven't heard anything since, we're a little anxious to get this sorted as our solicitor has the contracts and is waiting for us to sign everything.
This was a mortgage application made over the phone not in branch.
Can we get this checked to see how how things are progressing??
Thanks

Hi allybabe84

Thanks for getting in touch with us here on Boards.

We're sorry to hear the letter has yet to be received. We'd like to help with this. Could you send us a Private Message and we'll arrange an Advisor to call you? 

Could you let us know the name/names on the application, a contact number and if you have other accounts with us, please let us know the Branch they're held with?

 To send a PM please make sure you have signatures set to display in your control panel settings and then click in the link in my signature below to send the message.
 

If you click on your username in the top right corner then go to Control Panel and then Edit Options. You then need to make sure you have Enable Private Messaging ticked, as well as Show Signatures. You should then be able to send us a Private Message. 

Many Thanks
Alison