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Adding eir Sport to your Sky TV box

  • 19-07-2016 12:09PM
    #1
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭


    Sky TV customers who avail of eir broadband can add eir Sport to the Sky TV box free of charge.

    Step 1 – Click here and use your ‘My eir’ details to login

    Step 2 – Add your Sky viewing card number along with any multi-room subscriptions

    Step 3 – Read and accept Terms & Conditions at the end of the page

    Step 4 – Enjoy access to the 6 channel eir Sport pack!

    Please note that viewing is normally activated within minutes however you should allow up to 4 hours. Further information available here.

    • If you’re not already registered for ‘My eir’, please register here. You will need your eir account number and phone number (or broadband reference number for stand-alone broadband customers) in order to complete the registration process. For help on registering, check our FAQs.
    • For more information on watching eir Sport through your Sky box, click here.
    • For more information on eir Sport, please click here.


    Thank you,

    eir care



«1

Comments

  • #2
    itsnotmyfault
    Registered Users, Registered Users 2 Posts: 868 ✭✭✭itsnotmyfault


    I've not noticed eir sports 1 extra and eir sports 2 extra on my sky box. Are they available?


  • #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    itsnotmyfault wrote: »
    I've not noticed eir sports 1 extra and eir sports 2 extra on my sky box. Are they available?
    Hi itsnotmyfault,

    Thanks for getting in touch.

    The channels are only available on eir Vision and the eir Sport app, however there is nothing shown on those extra channels on eir vision that isn’t shown on satellite. So you won’t be missing out on anything! :D

    Thanks,
    Pamela 


  • #4
    manutd
    Registered Users, Registered Users 2 Posts: 988 ✭✭✭manutd


    I added my viewing card number late last year, today i received a letter from eir sports stating that my bank returned a request for payment as unpaid. I was a paying customer with Setanta Sports before eir bought it. 

    How do i cancel this payment method, as i am a eir broadband customer i am entitled to it for free.


  • #5
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    manutd wrote: »
    I added my viewing card number late last year, today i received a letter from eir sports stating that my bank returned a request for payment as unpaid. I was a paying customer with Setanta Sports before eir bought it. 

    How do i cancel this payment method, as i am a eir broadband customer i am entitled to it for free.
    Hi  manutd,

    Thanks for getting in touch. 

    You would need to contact the eir Sport team directly on 0818271416 and they will be able to assist you with this.


    Thanks,
    Pamela 


  • #6
    howiya
    Registered Users, Registered Users 2 Posts: 3,502 ✭✭✭howiya


    Sky customer and eir subscriber. Is it possible to register to use the eir sport app. I signed up with my sky viewing card so don't have an eir account number


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  • #7
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    Hi howiya,

    Thank you for getting in touch with us today.

    Unfortunately, you would need to be an eir customer to be able to subscribe to the eir sports app.

    Thanks, 
    Leanne.


  • #8
    howiya
    Registered Users, Registered Users 2 Posts: 3,502 ✭✭✭howiya


    eir: Leanne wrote: »
    Hi howiya,

    Thank you for getting in touch with us today.

    Unfortunately, you would need to be an eir customer to be able to subscribe to the eir sports app.

    Thanks, 
    Leanne.
    Am I not an eir customer by subscribing to eir?


  • #9
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    Hi howiya, 

    Unfortunately, this app is only available to eir broadband customers

    I do apologise for any inconvenience caused. 

    Thanks, 
    Leanne.


  • #10
    howiya
    Registered Users, Registered Users 2 Posts: 3,502 ✭✭✭howiya


    eir: Leanne wrote: »
    Hi howiya, 

    Unfortunately, this app is only available to eir broadband customers

    I do apologise for any inconvenience caused. 

    Thanks, 
    Leanne.

    I must have got confused by the Welcome to Eir email...

    Please be so kind to provide details on how I can cancel my subscription

    I'm not going to pay money to a company who values the custom of others over my custom


  • #11
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    Hi howyia, 

    If you would wish to cancel your subscription I would advise you to ring the relevant department on 0818 20 30 40. I do apologise for any inconvenience caused.

    Please feel free to get back in contact if you have any further quriers.

    Thanks, 
    Leanne. 


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  • #12
    howiya
    Registered Users, Registered Users 2 Posts: 3,502 ✭✭✭howiya


    Thanks. Got through to them yesterday. Now paying less for my subscription for the next three months and have been advised that I can watch the channels through the Setanta go service.

    Amazing how little Eir staff know about the service. Surely that could have been suggested on here rather than me threatening to cancel my subscription to your channels


  • #13
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    I am really sorry to hear you feel this way. However, I would have been personally unable to assist you with cancelling your subscription from here.

    I do apologise for any inconvenience or confusion caused.

    Thanks,
    Leanne.


  • #14
    Hoboo
    Registered Users, Registered Users 2 Posts: 3,800 ✭✭✭Hoboo


    howiya wrote: »
    Thanks. Got through to them yesterday. Now paying less for my subscription for the next three months and have been advised that I can watch the channels through the Setanta go service.

    Amazing how little Eir staff know about the service. Surely that could have been suggested on here rather than me threatening to cancel my subscription to your channels

    PMSL


  • #15
    RTD2011
    Registered Users, Registered Users 2 Posts: 1 ✭RTD2011


    Added my main box to my eir account last night, no problems, and went to add the second box in my sons room today, and says the following: 

    We're Sorry…
    Our records indicate that you have already activated a viewing card via your My eir Login details.

    Please contact a dedicated eir Sport customer service agent on 0818 20 30 40 should you wish to discuss your account further. Lines open from 10a Mon-Sat, Closed Sun.


    I thought I could add up to 2 boxes for free??


  • #16
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    RTD2011 wrote: »
    Added my main box to my eir account last night, no problems, and went to add the second box in my sons room today, and says the following: 

    We're Sorry…
    Our records indicate that you have already activated a viewing card via your My eir Login details.

    Please contact a dedicated eir Sport customer service agent on 0818 20 30 40 should you wish to discuss your account further. Lines open from 10a Mon-Sat, Closed Sun.


    I thought I could add up to 2 boxes for free??
    Hi  RTD2011,

    When you originally registered your Sky box did you enter the multi-room details here? Once you have entered the multi-room details and rebooted the box eir Sport should be active within four hours. 

    If you are still experiencing issues the eir Sport team will be more than happy to assist you with this on 0818203040.

    -Pamela 


  • #17
    worded
    Registered Users, Registered Users 2 Posts: 4,885 ✭✭✭worded


    Hi,

    Is Mozilla no longer supporting Eir Sport
    Was working ok for a few months up to now 


  • #18
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi worded,


    Thanks for getting in touch.


    Unfortunately, eir Sport is viewed through Silverlight which Mozilla Firefox no longer supports.


    I apologise for any inconvenience caused.


    Thanks,
    Anna


  • #19
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 13,950 ✭✭✭✭Johnboy1951


    Eir: Pamela wrote: »
    RTD2011 wrote: »
    Added my main box to my eir account last night, no problems, and went to add the second box in my sons room today, and says the following: 

    We're Sorry…
    Our records indicate that you have already activated a viewing card via your My eir Login details.

    Please contact a dedicated eir Sport customer service agent on 0818 20 30 40 should you wish to discuss your account further. Lines open from 10a Mon-Sat, Closed Sun.


    I thought I could add up to 2 boxes for free??
    Hi  RTD2011,

    When you originally registered your Sky box did you enter the multi-room details here? Once you have entered the multi-room details and rebooted the box eir Sport should be active within four hours. 

    If you are still experiencing issues the eir Sport team will be more than happy to assist you with this on 0818203040.

    -Pamela 
    I understood from a previous post that a customer could enable two cards?
    Does the above answer indicate that this is only possible if the customer has a Sky subscription to multiroom?

    What about customers who have no Sky subscription?
    Can they activate a second card to receive eir Sports channels?


  • #20
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 13,950 ✭✭✭✭Johnboy1951


    I go to this webpage
    https://subscribe.eirsport.ie/eirconnect
    and I see the following
    You are entitled to activate 2 Sky viewing cards free of charge, provided they are registered to the home address in accordance with your valid "My eir" login details.
    so I attempt to activate a second card by putting in the number where requested, and having waited a short time I get this response
    We're Sorry
    Our records indicate that you have already activated a viewing card via your My eir Login details.

    Please contact a dedicated eir Sport customer service agent on 0818 20 30 40 should you wish to discuss your account further. Lines open from 10a Mon-Sat, Closed Sun.

    What is wrong that the page will not take the card number from the second card?


  • #21
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi Johnboy1951,


    Thanks for getting in touch.


    Unfortunately this is something you would be unable to do online, however, I would recommend contacting our eir Sport team on 0818 20 30 40 and they can activate this for you. 


    Thanks,
    Anna


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  • #22
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 13,950 ✭✭✭✭Johnboy1951


    eir: Anna wrote: »
    Hi Johnboy1951,


    Thanks for getting in touch.


    Unfortunately this is something you would be unable to do online, however, I would recommend contacting our eir Sport team on 0818 20 30 40 and they can activate this for you. 


    Thanks,
    Anna
    :(

    Thanks for responding.

    It might be a good idea to add a sentence to that webpage telling customers that the second card needs to be activated via phone call.

    What are the limitations on registering a second card?
    I saw a reference to Sky multiroom in another post.
    I am not a Sky customer.


  • #23
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    I do apologise for any inconvenience caused to you.

    You can register any two cards, if you contact the team directly there would be none.

    Thanks,
    Anna


  • #24
    snack_box
    Registered Users, Registered Users 2 Posts: 5 ✭snack_box


    Hi, 

    I'm an Eir broadband customer and I ant to register for Eir Sports on my Sky box. I registered for myEir this morning, for the first time.

    I then tried register for Eir Sports on a Sky  box. However, the portal will not accept the my Eir credentials which I registered this morning.

    Could you advise if I'm doing something wrong or if I need to wait until tomorrow to register fro Eir Sports on my Sky box?

    Thank you in advance!


  • #25
    Hoboo
    Registered Users, Registered Users 2 Posts: 3,800 ✭✭✭Hoboo


    Hi,

    I have eir broadband, and a sky box but no viewing card. Someone earlier mentioned Eir will supply a sky viewing card to avail of air sports, is this correct?

    Cheers


  • #26
    direstraits
    Registered Users, Registered Users 2 Posts: 289 ✭✭direstraits


    Hi all, my dad has eir sports (including sky sports) is it possible for me to download the sky sports app and watch it in my home? If he gives me his account number etc.. 

    thanks


  • #27
    skydish79
    Registered Users, Registered Users 2 Posts: 847 ✭✭✭skydish79


    Hoboo wrote: »
    Hi,

    I have eir broadband, and a sky box but no viewing card. Someone earlier mentioned Eir will supply a sky viewing card to avail of air sports, is this correct?

    Cheers
    Hi did you get a response to this, in the same situation, just wondering how to get a sky card and how is it paired to a sky box , will it not say this is the wrong viewing card for the box?


  • #28
    galwayred82
    Registered Users, Registered Users 2 Posts: 6 ✭galwayred82


    Same issue as a poster above. I can log into myEir a/c, check bills etc but when I try to register for Eirsport on my skybox it is not recognising my eir login. Can somebody assist please? Thanks.


  • #29
    rodge123
    Registered Users, Registered Users 2 Posts: 1,499 ✭✭✭rodge123


    Is it possible to get Eir Sport free if I'm a mobile broadband customer with you?
    I'm too far from exchange to get decent fixed broadband line with you.


  • #30
    gabe1977
    Registered Users, Registered Users 2 Posts: 94 ✭✭gabe1977


    I have a sky q mini in the main bedroom and the eirsport package is not working on it.
    Could you please contact me to discuss how to get these stations activated on my sky q mini
    Thanks
    Gabriel


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  • #31
    Chattymummy
    Registered Users, Registered Users 2 Posts: 185 ✭✭Chattymummy


    I just phoned Eir support as I'm not getting a response from thread here.. I signed up wed and since then have been trying to add the free sports channels promised but it keeps bouncing back saying I'm not a broadband customer.. Obviously I am.. Support agent said I was second new customer today with same problem and that technical team are going to look into it and that was kinda it.. No resolve time, no other explanation.. Just popping this on here for others to have info in case they too are having problems adding sports...


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