My Vodafone Credit

WolfSpinach · 2017-02-22 12:10:09

The last two times I've tried to purchase Vodafone credit in my BOI app I have not received it. Who can I contact about this? The purchases are reflected in my account.

22-02-2017 12:10PM

#1

WolfSpinach

Registered Users, Registered Users 2 Posts: 62 ✭✭

Join Date: January 2016

Posts: 54

The last two times I've tried to purchase Vodafone credit in my BOI app I have not received it. Who can I contact about this? The purchases are reflected in my account.

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#2 22-02-2017 12:16PM

Bank of Ireland: Sarah

Closed Accounts Posts: 1,640 ✭✭✭

Join Date: January 2014

Posts: 1596

WolfSpinach wrote: »

The last two times I've tried to purchase Vodafone credit in my BOI app I have not received it. Who can I contact about this? The purchases are reflected in my account.

Hi WolfSpinach,

Thanks for contacting us on Boards.

We're sorry to hear that you haven't received your mobile credit. To have this investigated please send your query on 365 Online through the Ask a Question option on the Service Desk. Please include the date that you ordered the credit on and the correct number and network that you need the credit for. A representative can then double check that this was sent to Vodafone for you and advise further.

Thanks,
Sarah

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