Staying in a Hotel - Would You Complain?

Mountainsandh · 17-02-2017 05:24PM

__Alex__ wrote: »

Complain, definitely. If you're doing a TripAdvisor review be firm but fair. I loathe vindictiveness on review sites.

Some reviews are ridiculous. Many people lowering ratings of hotels because "it rained the whole time".

retro:electro · 17-02-2017 05:41PM

I stayed in a hotel the night before a wedding once and there wasn't even hot water to have a shower! I complained and we moved rooms but the same thing again no hot water. At this stage I was running late for the wedding so had to have a tinkers wash but I never felt so grubby in all my life. They assured me that this was a once off scenario as they were doing some maintenance and I ended up getting half of my money back and went to leave a poor review on T.A and saw that so many people going back two years had the same complaint as me! One review was left by a Bride who couldn't even shower on the morning of her wedding. It's worth complaining to perhaps get some money back, just don't expect them to rectify any mistakes made or grievances had.

milehip · 17-02-2017 06:02PM

SAMTALK wrote: »

Silly remark really about handing over their money!. People stay in hotels for holiday/work and they expect to get good value for their money.
If you go to a restaurant and get a bad meal do you just eat it and pay without saying anything??

If you go to a clothes shop and buy a jacket and find when you get home that the zip is broken / there is a rip do you just say nothing?

The fact of staff not being happy in their workplace is not the problem of the customers and shouldnt be brought out on them. Working conditions are not the customers fault either .

Likewise some people treat the staff horribly which is equally as bad and should not be tolerated by the staff either.

Wow seem to have struck a nerve with a few of you seems the
I'm a customer and I'm paying your wages brigade is easily triggered,
anyhow this ones for you guys keep on yelping.

https://youtu.be/pDlR_ccnZww

17-02-2017 06:14PM

Cameo wrote: »

Ah they didn't say anything about paying the staff's wages (it is one of the arsiest lines all right though - and they don't really because whether they're there or not, the staff will get paid either way!)

Without trying to drag this off topic, and I'm definitely not siding with anyone who throws the "I pay your wages" line in the face of serving staff. But in the absence of paying customers exactly how long do you expect those people "will get paid either way" to continue for?

andekwarhola · 17-02-2017 06:32PM

__Alex__ wrote: »

Complain, definitely. If you're doing a TripAdvisor review be firm but fair. I loathe vindictiveness on review sites.

The best ones are from morons who book cheap, budget hotels and seem genuinely furious that they're, you know, cheap, budget hotels.

JupiterKid · 17-02-2017 08:33PM

We check out tomorrow morning. I've had a word with the manager. TBH it was more my friend who was unhappy at the issues with the hotel but I agree with him. I think it's better to notify the management than give the place a negative review on trip advisor. Any review should be fair and balanced. The quality of the rooms and the food were good. The renovations, attitude of some staff and wifi access that were the issues.

I think a lot of Irish put up with poor service and quality but don't return. Better to let management know of the problems so they can address them.

Spanish Eyes · 17-02-2017 08:40PM

Management at hotels are very quick to sort things out in my experience. Provided the complaint is not frivolous and vexatious if you get me! Better done sober than when returning from the pub too...

I would urge people not to leave a bad Tripadvisor review if they haven't complained at source first and then got no satisfaction.

Personally I have stayed in many an hotel both here and abroad and haven't had an issue yet that wasn't resolved with a quiet word. But very very few issues would cause me to do that in the first place. An hotel has many clients and not all are sweetness and light either. Earplugs and an eye mask help sometimes, if everything else is good!

Rezident · 17-02-2017 09:23PM

You must complain to improve things. A lot of Irish people - certainly in the past - like my parents etc. would never complain for fear of upsetting someone so standards here remain poor in many areas.

__Alex__ · 17-02-2017 09:26PM

There seems to be a view that people only go on Tripadvisor when they have a bad experience. I have a Tripadvisor account and I've written more positive reviews than negative ones and in my experience, most users are the same.

Parchment · 17-02-2017 09:29PM

Graces7 wrote: »

If I were ever lucky enough to stay at a 4**** star hotel, I would be too busyenjoying it to notice anything amiss. I mean long hot baths!... a big comfie bed..... and whatever else comes with the 4****

My last ever Craft Fair was at a 4 **** hotel and I loved it. They even insisted I had a "wee hot meal" .... HUGE and fine fare ....

This post makes no sense.

jameorahiely · 17-02-2017 09:46PM

Why go to a hotel and hang out with the staff?

byhookorbycrook · 17-02-2017 10:16PM

Tripadvisor is full of fake reviews and even destination experts looking for freebies in return for a good review. Stick to sorting out things with the hotel itself, not a profit driven and now sadly less credible site.

__Alex__ · 17-02-2017 10:23PM

^^^ It's very easy to spot both vindictive and overly effusive reviews on Tripadvisor, IMO. Sorting things out with the hotel is fine for you yourself but is of no help to anyone else.

B.A._Baracus · 17-02-2017 10:46PM

Junkyard Tom wrote: »

....
Use the sandwich method of constructive criticism.

There's actually a name for that now? :pac:

I find it very poncy tho how that article put it

much prefer how it's described in wrestling (yes wrestling of all things) when you 'bury someone'....

so you start off by not wanting to come off as a dick so you say Jim is a great guy.... (then proceed to say what you really want to say).... but Jim can't do anything right for ****.

ytpe2r5bxkn0c1 · 17-02-2017 10:48PM

B.A._Baracus wrote: »

There's actually a name for that now? :pac:

I find it very poncy tho how that article put it much prefer how it's described in wrestling (yes wrestling of all things) when you 'bury someone'....

so you start off by not wanting to come off as a dick so you say Jim is a great guy.... (then proceed to say what you really want to say).... but Jim can't do anything right for ****.

The sandwich method was abandoned by most organisations about twenty years ago because people can see through it a mile off.

B.A._Baracus · 17-02-2017 11:32PM

Koa Little Plane wrote: »

The sandwich method was abandoned by most organisations about twenty years ago because people can see through it a mile off.

Yeah you can see through it.

Yamanoto · 17-02-2017 11:45PM

And as for the bagel method...

18-02-2017 12:38AM

Yamanoto wrote: »

And as for the bagel method...

I can think of at least one major hole in that one.

alan1963 · 18-02-2017 12:43AM

Parchment wrote: »

This post makes no sense.

Graces7 is an old lady,so you're complaining about old ladies now,first its the waiters now its old ladies who next?

jd83 · 18-02-2017 12:45AM

I'd murder a sandwich now!

freshpopcorn · 18-02-2017 12:46AM

alan1963 wrote: »

Graces7 is an old lady,so you're complaining about old ladies now,first its the waiters now its old ladies who next?

I always thought Grace7 was a man!

JupiterKid · 18-02-2017 12:56AM

Well, the hotel room is lovely in my hotel. But here's a hotel room that looks like it's from Novosibirsk circa 1949 and was probably last cleaned back then as well.

Would you stay in this room?

And here are some below-par hotels around the world. Think MINUS star ratings...

http://www.thedailybeast.com/galleries/2014/09/01/hotels-from-hell-the-10-places-to-avoid-at-all-costs-photos.html

VG31 · 18-02-2017 01:08AM

byhookorbycrook wrote: »

Tripadvisor is full of fake reviews and even destination experts looking for freebies in return for a good review. Stick to sorting out things with the hotel itself, not a profit driven and now sadly less credible site.

I use TripAdvisor a lot and I don't agree at all with what you're saying. Yes there are some false or exaggerated reviews but the vast majority are genuine. I find after visiting a restaurant or hotel, most of the reviews generally correlate with my exoerience of them. I have rarely had a very bad experience of somewhere and seem mostly positive reviews. Sometimes in even the best places people will have a bad experience, it doesn't mean the review is fake.

The majority of my reviews or 4 or 5 stars. I haven't left a disproportionate amount of 1 or 2 star reviews and from viewing others profiles you will usually see the same. There isn't really much of a problem with people only leaving a review if they've had a bad experience, unlike Skytrax for example. People are much more unlikely to review a good or adequate airline/airport experience. In fact most people will only come across Skytrax if they are looking for somewhere to leave a bad review.

For the last few years, I have used TripAdvisor almost exclusively for finding restaurants when abroad and they have almost always lived up to the reviews.

B.A._Baracus · 18-02-2017 01:10AM

JupiterKid wrote: »

....Would you stay in this room?.....

Yup.
While it may be one dank hotel it still beats a park bench on a cold night. Otherwise yes you'd be mad

ytpe2r5bxkn0c1 · 18-02-2017 09:18AM

alan1963 wrote: »

Graces7 is an old lady,so you're complaining about old ladies now,first its the waiters now its old ladies who next?

And you are being ageist .

nice_guy80 · 18-02-2017 10:01AM

Usually if staff are treated poorly by management they treat the guests crappy and don't put much effort into things

So that's probably every hotel, going on my experience of hotel management

BBDBB · 18-02-2017 10:05AM

Koa Little Plane wrote: »

The sandwich method was abandoned by most organisations about twenty years ago because people can see through it a mile off.

Sadly that's very true because its often misunderstood and very poorly delivered. The concept is perfectly fine when delivered genuinely

Osborne · 18-02-2017 10:15AM

If you have issues in a hotel, restaurant, bar etc and don't let management know, allowing them a chance to rectify it, yet go and leave a review on TripAdvisor - you're a díck.

The Raptor · 18-02-2017 10:21AM

When I stay in a hotel, I'm just so glad of a bed, anything else is a bonus.

KERSPLAT! · 18-02-2017 10:38AM

The Raptor wrote: »

When I stay in a hotel, I'm just so glad of a bed, anything else is a bonus.

Yeah, when I get to my room in a hotel the first thing I check for is a bed. If there's none I'm always disappointed

Staying in a Hotel - Would You Complain?

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