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Can I get a proper reason for a decline other than a generic response?

  • 06-02-2017 01:37PM
    #1
    Iseedeadpixels
    Registered Users, Registered Users 2 Posts: 7,440 ✭✭✭


    I requested a top up on my loan but was declined due to "account operations" within the last 6 months.....In that time I have not missed a direct debit or failed to repay my weekly loan, I really am thinking of leaving for a rival lately due to your fee's but this might push me on as your underwriters are a joke!


Comments

  • #2
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    Iseedeadpixels wrote: »
    I requested a top up on my loan but was declined due to "account operations" within the last 6 months.....In that time I have not missed a direct debit or failed to repay my weekly loan, I really am thinking of leaving for a rival lately due to your fee's but this might push me on as your underwriters are a joke!
    Hi,

    Thank you for contacting us here on Boards.ie.

    We’re sorry to hear that you feel this way, if you’d like to discuss your bank account you can book an appointment to meet an advisor at your local branch see here.

    Alternatively you can call your branch directly and speak with an advisor over the phone. See branch contact 
    details here.

    Thanks,

    Tara C


  • #3
    Iseedeadpixels
    Registered Users, Registered Users 2 Posts: 7,440 ✭✭✭Iseedeadpixels


    Bank of Ireland: Tara C wrote: »
    Iseedeadpixels wrote: »
    I requested a top up on my loan but was declined due to "account operations" within the last 6 months.....In that time I have not missed a direct debit or failed to repay my weekly loan, I really am thinking of leaving for a rival lately due to your fee's but this might push me on as your underwriters are a joke!
    Hi,

    Thank you for contacting us here on Boards.ie.

    We’re sorry to hear that you feel this way, if you’d like to discuss your bank account you can book an appointment to meet an advisor at your local branch see here.

    Alternatively you can call your branch directly and speak with an advisor over the phone. See branch contact 
    details here.

    Thanks,

    Tara C
    Can you not help me?


  • #4
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    Iseedeadpixels wrote: »
    Bank of Ireland: Tara C wrote: »
    Iseedeadpixels wrote: »
    I requested a top up on my loan but was declined due to "account operations" within the last 6 months.....In that time I have not missed a direct debit or failed to repay my weekly loan, I really am thinking of leaving for a rival lately due to your fee's but this might push me on as your underwriters are a joke!
    Hi,

    Thank you for contacting us here on Boards.ie.

    We’re sorry to hear that you feel this way, if you’d like to discuss your bank account you can book an appointment to meet an advisor at your local branch see here.

    Alternatively you can call your branch directly and speak with an advisor over the phone. See branch contact 
    details here.

    Thanks,

    Tara C
    Can you not help me?
    Hi,


    It would be necessary to speak with a customer advisor with access to your bank account and can review your recent Loan application.


    As mentioned you can either book an appointment with your branch and go into discuss this or you can call and a representative will assist you over the phone.


    Thanks,

    Tara C


  • #5
    Iseedeadpixels
    Registered Users, Registered Users 2 Posts: 7,440 ✭✭✭Iseedeadpixels


    Bank of Ireland: Tara C wrote: »
    Iseedeadpixels wrote: »
    Bank of Ireland: Tara C wrote: »
    Iseedeadpixels wrote: »
    I requested a top up on my loan but was declined due to "account operations" within the last 6 months.....In that time I have not missed a direct debit or failed to repay my weekly loan, I really am thinking of leaving for a rival lately due to your fee's but this might push me on as your underwriters are a joke!
    Hi,

    Thank you for contacting us here on Boards.ie.

    We’re sorry to hear that you feel this way, if you’d like to discuss your bank account you can book an appointment to meet an advisor at your local branch see here.

    Alternatively you can call your branch directly and speak with an advisor over the phone. See branch contact 
    details here.

    Thanks,

    Tara C
    Can you not help me?
    Hi,


    It would be necessary to speak with a customer advisor with access to your bank account and can review your recent Loan application.


    As mentioned you can either book an appointment with your branch and go into discuss this or you can call and a representative will assist you over the phone.


    Thanks,

    Tara C
    Wow great help thanks....


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