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Touch pay - charged twice by cinema

  • 05-02-2017 10:13PM
    #1
    quad_red
    Registered Users, Registered Users 2 Posts: 5,596 ✭✭✭


    Hi folks,

    Logged into my account tonight to find that a double payment went through my card on Friday night. 

    Went to the cinema on Friday night and paid using touch pay. And they put the same amount through twice (€26.30).

    Who do I take this up with?

    Cheers 
    Quad 


Comments

  • #2
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    quad_red wrote: »
    Hi folks,

    Logged into my account tonight to find that a double payment went through my card on Friday night. 

    Went to the cinema on Friday night and paid using touch pay. And they put the same amount through twice (€26.30).

    Who do I take this up with?

    Cheers 
    Quad 
    Hi quad_red,

    Thank you for contacting us here on Boards.ie.

    If you see the debit leaving your account twice this may be what we call Shadow Posting.


    This can occur if a card payment is cancelled or voided at a point of sale (POS – Transaction with your Visa Debit card in-store, over the phone, or online) after we have authorised it. This can also occur if the retailer requests that you enter your PIN a second time. It can take up to five working days to correct on the system and be removed from your account.

    If after 5 working days the money still shows as a debit on your account you would need to contact the Cinema directly to request a refund of second payment.

    Thanks,

    Tara C


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