Double charge on card transaction

vg88 · 2016-12-23 09:17:34

Hello, I got double charged for a transaction in a popular brand of coffee shop. What happened was that I paid for my drink and a few minutes later they asked me to pay again as the transaction didn't go through as the first one came up cancelled. Do I go through the bank to get a refund or through the coffee shop?

23-12-2016 09:17AM

#1

vg88

Registered Users, Registered Users 2 Posts: 466 ✭✭

Join Date: October 2015

Posts: 413

Hello,

I got double charged for a transaction in a popular brand of coffee shop. What happened was that I paid for my drink and a few minutes later they asked me to pay again as the transaction didn't go through as the first one came up cancelled.

Do I go through the bank to get a refund or through the coffee shop?

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Comments

#2 23-12-2016 01:10PM

Bank of Ireland: Elaine

Closed Accounts Posts: 1,367 ✭✭✭

Join Date: October 2013

Posts: 1360

Hi moloner4,

Thank you for getting in touch with us here.

We would always advise first of all to contact the retailer regarding a duplicate charge as they maybe able to reverse this immediately for you. If they are unable to do so, you can submit your query on the Service Desk on 365Online where a rep will be happy to look into this for you.

If you're not registered for online banking, please call BOI Direct on 0818 365 365.

Thanks and Happy Christmas,
Elaine

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