365 online - international transfer currency

michaelp123 · 20-12-2016 02:43PM #1

Hi,

Since couple of days I can't select currency in which international money transfer is to be made.
When I try to select there is nothing to choose from...

Thanks

Bank of Ireland: Elaine · 20-12-2016 03:12PM

Hi michaelp123,

Thank you for getting in contact with us here on Boards.ie and I'm sorry to hear that you're experiencing difficulty making this transfer.

Can I ask if you're using the mobile app or 365Online and what country are you looking to make the transfer to?

Thanks,
Elaine

michaelp123 · 20-12-2016 09:34PM

Im looking to make an international money transfer to Poland.

I can't do it on 356 Online - there used to be selection menu - Polish currency or Euro - now it's empty - I cant pick either so I can't continue with transfer.

I checked mobile app - it seems that I can do it using mobile App but only in Polish currency.

michaelp123 · 20-12-2016 09:34PM

Hi Elaine,

Im looking to make an international money transfer to Poland.

I can't do it on 356 Online - there used to be selection menu - Polish currency or Euro - now it's empty - I cant pick either so I can't continue with transfer.

I checked mobile app - it seems that I can do it using mobile App but only in Polish currency.

Bank of Ireland: Elaine · 21-12-2016 10:33AM

Hi Michaelp123,

Thanks for coming back to us here.

Is the payee set up as an International Payee or a SEPA payee?

Elaine

365 online - international transfer currency

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