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The Make Up Fairy new make up brush line.

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Comments

  • #242
    SusieBlue
    Registered Users, Registered Users 2 Posts: 8,029 ✭✭✭SusieBlue


    laylag wrote: »
    The email was very passive aggressive. Awful carry on altogether!

    Absolutely! 'I wish you love and light' .. How patronising is that, my eyes nearly rolled out of my head when I read it.

    Very unprofessional and petty. Not exactly girl boss inspiring behaviour.


  • #243
    scarbouro
    Registered Users, Registered Users 2 Posts: 444 ✭✭scarbouro


    I can't seem to find the email on twitter for some reason. Can someone post a link or screenshot of it please. Tia.


  • #244
    Mugatuu
    Registered Users, Registered Users 2 Posts: 535 ✭✭✭Mugatuu


    Attached pic of email


  • #245
    scarbouro
    Registered Users, Registered Users 2 Posts: 444 ✭✭scarbouro


    Mugatuu wrote: »
    Attached pic of email

    Thank you.

    Wow, she's really not doing herself any favours. Extremely unprofessional. Trying to get one last dig at her with a patronising email. Well it's all out there for the public to see.


  • #246
    CloudCumulus
    Registered Users, Registered Users 2 Posts: 230 ✭✭CloudCumulus


    I automatically read that email in MUF's voice. She's actually psychotic, why would you go to these lengths to not give one unhappy customer a refund?
    These brushes are allegedly the start of a whole line of products and this is how you deal with someone at the first hurdle, knowing that she was documenting the whole thing online.
    She should drop the nice act and go back to weekly rants about everyone!


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  • #247
    bigpink
    Banned (with Prison Access) Posts: 4,552 ✭✭✭bigpink


    A social media campaign wasnt fair either?


  • #248
    Mugatuu
    Registered Users, Registered Users 2 Posts: 535 ✭✭✭Mugatuu


    bigpink wrote: »
    A social media campaign wasnt fair either?

    The whole thing could have been avoided if she just got a refund in the first place, but I do agree it should have been kept off social media.


  • #249
    SB_Part2
    Closed Accounts Posts: 1,951 ✭✭✭SB_Part2


    If a company ever emailed me saying "I wish you love and light" I would be fuming. It's ridiculously unprofessional.

    I don't agree that it should have been kept off social media. Sometimes the only way to get things done is to tweet about it. I bought a makeup box from a well known brand that all bloggers promote. It fell apart within a few months. When I emailed asking for a replacement they said no. When I tweeted about it and got a few retweets they refunded me the money.


  • #250
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    bigpink wrote: »
    A social media campaign wasnt fair either?

    The smart thing would have been to give her the refund immediately and say sorry you didn't like them, cutting of any option to use it to get attention and move on.
    It would have been forgotten within days if not hours.


  • #251
    bigpink
    Banned (with Prison Access) Posts: 4,552 ✭✭✭bigpink


    New company prob not many staff.How long was she waiting for a refund?i have had refunds from huge companies take up to 28 days and longer


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  • #252
    bigpink
    Banned (with Prison Access) Posts: 4,552 ✭✭✭bigpink


    Both girls have come across as bad


  • #253
    SB_Part2
    Closed Accounts Posts: 1,951 ✭✭✭SB_Part2


    bigpink wrote: »
    New company prob not many staff.How long was she waiting for a refund?i have had refunds from huge companies take up to 28 days and longer
    bigpink wrote: »
    Both girls have come across as bad

    I think you just have it out for CWTH. What else was she suppose to do? She was told to "learn to love them". Which to me is clear she wasn't going to get a refund from the start. There also wasn't any refund documentation either. Doesn't matter how many people are working for the company.


  • #254
    Sunny Dayz
    Registered Users, Registered Users 2 Posts: 5,519 ✭✭✭Sunny Dayz


    I agree that the email from MUF doesn't seem to be quite professional. And her initial comment when a complaint was raised in relation to the product was that she hoped the customer would "learn to love them", you don't say that when you've developed a product, you should welcome constructive criticism, feedback and possible improvements. I would imagine if any other customers had an issue with the brushes, these recent events may put people off complaining. Sorry if I've pulled this over into Consumer Issues.


  • #255
    bigpink
    Banned (with Prison Access) Posts: 4,552 ✭✭✭bigpink


    SB_Part2 wrote: »
    I think you just have it out for CWTH. What else was she suppose to do? She was told to "learn to love them". Which to me is clear she wasn't going to get a refund from the start. There also wasn't any refund documentation either. Doesn't matter how many people are working for the company.

    I dont know her or follow her.Ive seen the facebook spam clickbait posting non stop in groups so to me she is seeking attention and publicity.Many things i get dont have refund paperwork


  • #256
    sadie1502
    Registered Users, Registered Users 2 Posts: 666 ✭✭✭sadie1502


    That email was so patronising. It's a business. I think she should have stepped back given it some thought and then replied. It was a very reactive email and its comes across in a very poor light.


  • #257
    SB_Part2
    Closed Accounts Posts: 1,951 ✭✭✭SB_Part2


    bigpink wrote: »
    I dont know her or follow her.Ive seen the facebook spam clickbait posting non stop in groups so to me she is seeking attention and publicity.Many things i get dont have refund paperwork

    What have you bought online that didn't have an invoice showing where to return it?

    And as I've said already. She is only 'spamming' you on Facebook because you are in groups she's in or your friends are following her. Block her and you won't see this. I haven't seen anything from her on Facebook regarding this.


  • #258
    bigpink
    Banned (with Prison Access) Posts: 4,552 ✭✭✭bigpink


    SB_Part2 wrote: »
    What have you bought online that didn't have an invoice showing where to return it?

    And as I've said already. She is only 'spamming' you on Facebook because you are in groups she's in or your friends are following her. Block her and you won't see this. I haven't seen anything from her on Facebook regarding this.

    Many times it was just in the email invoice.
    I havent liked or followed her she spams in groups that im a member of yes.My friends dont share and havent seen any liked post.Havent seen it on facebook yet tho this story.Nearly certain there is two fake accounts uses for spamming if your a member of beauty boxx you will see it


  • #259
    SB_Part2
    Closed Accounts Posts: 1,951 ✭✭✭SB_Part2


    bigpink wrote: »
    Many times it was just in the email invoice.
    I havent liked or followed her she spams in groups that im a member of yes.My friends dont share and havent seen any liked post.Havent seen it on facebook yet tho this story.Nearly certain there is two fake accounts uses for spamming if your a member of beauty boxx you will see it

    Sorry I don't believe you. I've never received an online order that didn't have something to tell you how to return it.


  • #260
    GingerLily
    Registered Users, Registered Users 2 Posts: 4,766 ✭✭✭GingerLily


    SB_Part2 wrote: »
    What have you bought online that didn't have an invoice showing where to return it?

    And as I've said already. She is only 'spamming' you on Facebook because you are in groups she's in or your friends are following her. Block her and you won't see this. I haven't seen anything from her on Facebook regarding this.

    I do think CWTH is milking the situation to be fair, but the MUF is 100% in the wrong and to blame for the situation, she should treat all her customers with respect and should conduct her business legally.

    I only buy online from reputable retailers, from all that I've seen here I cannot say I would want to hand over my hard earned cash to a business that acts in this way.


  • #261
    qo2cj1dsne8y4k
    Closed Accounts Posts: 23,646 ✭✭✭✭qo2cj1dsne8y4k


    bigpink wrote: »
    New company prob not many staff.How long was she waiting for a refund?i have had refunds from huge companies take up to 28 days and longer

    There was no corrospondance at all from the company, there was no option to refund the items, there was nothing to suggest she was ever going to see the money again after she was told to learn to love the brushes.

    If Asos, misguided or boohoo pulled that stunt with me you could be certain I'd be taking myself to their social media


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  • #262
    meeeeh
    Registered Users, Registered Users 2 Posts: 11,612 ✭✭✭✭meeeeh


    SB_Part2 wrote: »
    Sorry I don't believe you. I've never received an online order that didn't have something to tell you how to return it.

    I did. If you are able to order stuff online it isn't unreasonable to expect you will be sble to check t&cs on the website or on emailed invoice to return the items. It happens a lot with smaller sellers. That being said customer care was awful but refund didn't take any longer than it would take to get money back from Other Stories or COS as part of normal procedure.


  • #263
    qo2cj1dsne8y4k
    Closed Accounts Posts: 23,646 ✭✭✭✭qo2cj1dsne8y4k


    meeeeh wrote: »
    I did. If you are able to order stuff online it isn't unreasonable to expect you will be sble to check t&cs on the website or on emailed invoice to return the items. It happens a lot with smaller sellers. That being said customer care was awful but refund didn't take any longer than it would take to get money back from Other Stories or COS as part of normal procedure.

    TMUF didn't give the refund, so it's not like she got a quick refund. PayPal forced the refund because the dispute was opened as the company wouldn't engage re: refund


  • #264
    bigpink
    Banned (with Prison Access) Posts: 4,552 ✭✭✭bigpink


    Have gotten basic invoices and then on the email copy would be the more detailed t &cs etc


  • #265
    retro:electro
    Registered Users, Registered Users 2 Posts: 21,039 ✭✭✭✭retro:electro


    bigpink wrote: »
    Have gotten basic invoices and then on the email copy would be the more detailed t &cs etc

    What aren't you getting? There was no t&cs anywhere. Not with the order, not on the website, not in an e mail. Not even after e mailing the seller and asking. Nothing! That's why she opened a case with PayPal.


  • #266
    SpillingTheTea
    Registered Users, Registered Users 2 Posts: 398 ✭✭SpillingTheTea


    Well TMF got the last word in because she sent that petty email and blocked CWTH. I'm sorry but TMF is supposed to be a business woman. I've worked in retail for 10 years and you just don't take these things personally. The first rule is, 'The customer is always right' (obviously within some reason) but in this case CWTH was so right. EnchantByJL maybe a small 'company' but the brand is JL. She's the face. It's her. So she really handled this whole mess really unprofessionally IMO


  • #267
    bigpink
    Banned (with Prison Access) Posts: 4,552 ✭✭✭bigpink


    Im taking no side but the MUF was getting a social media bashing?Also from a fellow blogger?Both very bitchy


  • #268
    retro:electro
    Registered Users, Registered Users 2 Posts: 21,039 ✭✭✭✭retro:electro


    bigpink wrote: »
    Im taking no side but the MUF was getting a social media bashing?Also from a fellow blogger?Both very bitchy

    I don't blame her for taking it to social media, I would do the exact same. It's not unusual for people to do this when they aren't getting a response, in fact you're almost encouraged to do it by consumer agencies. Also, she's a beauty blogger, she's well used to taking to social media to review a product, it's her job to let her followers know her experience with a product. This is no different.


  • #269
    SpillingTheTea
    Registered Users, Registered Users 2 Posts: 398 ✭✭SpillingTheTea


    bigpink wrote: »
    Im taking no side but the MUF was getting a social media bashing?Also from a fellow blogger?Both very bitchy

    What bashing was she getting? This was about her product that she's selling as EnchantByJL.


  • #270
    bigpink
    Banned (with Prison Access) Posts: 4,552 ✭✭✭bigpink


    The consumer bodies encourage it?


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  • #271
    Hopeful2016
    Closed Accounts Posts: 430 ✭✭Hopeful2016


    bigpink wrote: »
    Im taking no side but the MUF was getting a social media bashing?Also from a fellow blogger?Both very bitchy

    From a customer.


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