Chargeback

Poncke · 2016-12-12 17:49:50

Hello, I need to file a chargeback for an item I did not order. Do I need to return the item first and include the proof of shipment with the guiding letter? thanks.

12-12-2016 05:49PM

#1

Poncke

Registered Users, Registered Users 2 Posts: 956 ✭✭✭

Join Date: January 2010

Posts: 845

Hello, I need to file a chargeback for an item I did not order. Do I need to return the item first and include the proof of shipment with the guiding letter?

thanks.

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Comments

#2 13-12-2016 10:33AM

Bank of Ireland: Sarah

Closed Accounts Posts: 1,640 ✭✭✭

Join Date: January 2014

Posts: 1596

Poncke wrote: »

Hello, I need to file a chargeback for an item I did not order. Do I need to return the item first and include the proof of shipment with the guiding letter?

thanks.

Hi Poncke,

Thanks for contacting us on Boards.

We would first advise you to contact the retailer to request a refund and enquire how to return the item. If after contacting them, they are unable to provide you with a refund, you can fill in Chargeback form which you can find on our website here. You will need to provide the proof that you returned the goods to this retailer such as your postal receipt along with this chargeback form.

Thanks,
Sarah

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