365 online regularly down or unresponsive in the evening and nights.

Chanquete · 28-11-2016 11:34PM #1

Hi - particularly for the last month or so I have noticed that, at night, it often becomes either impossible or terribly slow to access 365 online.

Usually during the login process I get the following error, after 1 min or so waiting:

We are unable to process your request at this time, please try again later.

This is for example happening right now (28/11/2016 at 23:18)

I initially I thought it was a once off or I just had been unlucky, but this has become quite a trend for the last few weeks, getting worse. It's very frustrating.

Is anybody in BOI monitoring the quality of service of 365 online?

Chanquete · 28-11-2016 11:35PM

Still down (28/11/2016 at 23:33)
Still down (29/11/2016 at 00:23)

Bank of Ireland: Elaine · 29-11-2016 02:14PM

Good Afternoon Chanquete,

Thank you for getting in touch with us here.

We're checked with our support team and can confirm that 365Online was operating normally at your reported times last night and this morning. We would suggest that you contact your internet provider to query performance issues.

Thanks,
Elaine

Chanquete · 31-01-2017 09:22PM

I keep having these issues regularly. Using multiple browsers, clearing caches, etc. Both from the computer at home (Virgin Media) and work (Cogent). It's not a network performance issue as it's the 365online server responding with an error page after entering the login details.

https://www.365online.com/online365/spring/unexpectedError

Eventually it will work, so I'll try a few more times later - but it's becoming more and more frustrating. It'd be great if somebody in the BOI IT team could really look into it (your server will show these issues in the logs). I'm happy to help if needed.

Bank of Ireland: Elaine · 01-02-2017 11:03AM

Chanquete wrote: »

I keep having these issues regularly. Using multiple browsers, clearing caches, etc. Both from the computer at home (Virgin Media) and work (Cogent). It's not a network performance issue as it's the 365online server responding with an error page after entering the login details.

https://www.365online.com/online365/spring/unexpectedError

Eventually it will work, so I'll try a few more times later - but it's becoming more and more frustrating. It'd be great if somebody in the BOI IT team could really look into it (your server will show these issues in the logs). I'm happy to help if needed.

Good Morning Chanquete,

Thank you so much for getting back to us here and I'm very sorry to hear that this has become a regular occurrence.

We'd like to have our team look into this for you. When you are logged into 365Online, you can send a secure message via the Service Desk to this team. Please include information like the browsers used, error messages you received and your troubleshooting attempts to date.

Thanks again,
Elaine

365 online regularly down or unresponsive in the evening and nights.

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