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iTunes problem

  • 26-11-2016 10:32AM
    #1
    Rawhead
    Banned (with Prison Access) Posts: 1,076 ✭✭✭


    Hi,
    I tried a trick I learned before with downloading the Star Wars box set in an attempt to free up some space on my iPad. However, this time it actually made the purchase (€75). I received the email receipt this morning from iTunes and hit the report a problem link to cancel the purchase. When I attempt to sign in using my Apple ID it says "You must use an Apple ID that has previously been used in iTunes. Sign in again with another Apple ID."
    I am using the same ID that I used to purchase the item and it's my iTunes ID.
    Any solutions? Could do without spending €75 coming up to Xmas.


Comments

  • #2
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,713 ✭✭✭✭Sad Professor


    You are doing this via iTunes on your PC/Mac yeah? You probably need to log into iTunes using that ID first. If you are already logged in, log out and back in. You might need to verify the account.


  • #3
    Rawhead
    Banned (with Prison Access) Posts: 1,076 ✭✭✭Rawhead


    No, I'm using iTunes on the iPad. I'm pressing report problem on the email invoice.


  • #4
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,713 ✭✭✭✭Sad Professor


    Skip the email and try reporting the purchase via the Apple ID website:

    http://reportaproblem.apple.com


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