Advertisement
Help Keep Boards Alive. Support us by going ad free today. See here: https://subscriptions.boards.ie/.
https://www.boards.ie/group/1878-subscribers-forum

Private Group for paid up members of Boards.ie. Join the club.
Hi all, please see this major site announcement: https://www.boards.ie/discussion/2058427594/boards-ie-2026

why is my account still locked?

  • 22-11-2016 03:16PM
    #1
    Rasher18
    Registered Users, Registered Users 2 Posts: 1 ✭


    Yesterday I tried to make an online purchase but I answered a question wrong 3 times and was told my account was now locked. I contacted the bank of Ireland and got a code after answering security questions and I put this code in. I was still denied payment so I contacted the customer care team of the website and was told that their payment provider got a notice from my bank saying i was to be denied payment, why is this? I do have money in my account 


Comments

  • #2
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    Rasher18 wrote: »
    Yesterday I tried to make an online purchase but I answered a question wrong 3 times and was told my account was now locked. I contacted the bank of Ireland and got a code after answering security questions and I put this code in. I was still denied payment so I contacted the customer care team of the website and was told that their payment provider got a notice from my bank saying i was to be denied payment, why is this? I do have money in my account 
    Hi Rasher18,

    Thank you for contacting us here today.

    We’re sorry to hear this, if you call BOI Direct on 0818365365 a representative with account access will be happy to look into this for you.

    Representatives are available Monday-Friday 8am-Midnight, 9am-6pm weekends and Bank holidays.

    Thanks,

    Tara C


Advertisement
Advertisement