Unusual transaction on my account

Abihsot · 2016-11-02 15:18:41

Hi, I have noticed that there was a transaction going through my account which was not put through by myself and have just noticed this through my online banking account. Is there a way that this can be queried in order to understand why this has happened?

02-11-2016 03:18PM

#1

Abihsot

Registered Users, Registered Users 2 Posts: 28 ✭

Join Date: September 2014

Posts: 21

Hi, I have noticed that there was a transaction going through my account which was not put through by myself and have just noticed this through my online banking account. Is there a way that this can be queried in order to understand why this has happened?

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Comments

#2 02-11-2016 03:30PM

Bank of Ireland: Sharon

Closed Accounts Posts: 315 ✭✭

Join Date: June 2015

Posts: 312

Hi Abihsot,

Thanks for getting in touch.

If you're registered for Banking 365 Online, you can submit a query via 'Service Desk' and 'Ask a Question' and a representative will be happy to look into this further for you.

If you're not registered for this service, please call BOI Direct on 0818 365 365 / 00353 1 4044000 and a rep will be happy to help. Reps are available 8am - 12 midnight Monday to Friday and 9am - 6pm Saturday, Sunday and Bank/Public Holidays.

Thanks,

Sharon

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