One hour waiting to reach your insurance helpline!!! need email address please

screamer · 31-08-2016 02:07PM #1

Hi there, frankly I am disgusted with such a lack of service, one full hour waiting for the phone to be answered and still waiting. My insurance is renewing tomorrow and I do not want to renew it with yourselves, the lack of service today just re-inforces my decision. I need to let you know my decision before tomorrow but as I cannot reach you, please forward an email address where I can send you written confirmation of this. I will in the meantime cancel the direct debit on my account.

HungryFish · 31-08-2016 02:37PM

screamer wrote: »

Hi there, frankly I am disgusted with such a lack of service, one full hour waiting for the phone to be answered and still waiting. My insurance is renewing tomorrow and I do not want to renew it with yourselves, the lack of service today just re-inforces my decision. I need to let you know my decision before tomorrow but as I cannot reach you, please forward an email address where I can send you written confirmation of this. I will in the meantime cancel the direct debit on my account.

I'm on for 90 minutes so far. God help whoever answers that phone!!!

screamer · 31-08-2016 04:12PM

Did you get through? I lost the interest at 80 minutes.... no reply here either from BOI ....

HungryFish · 31-08-2016 09:48PM

screamer wrote: »

Did you get through? I lost the interest at 80 minutes.... no reply here either from BOI ....

I was on hold for 2 hours. My phone cut me off. I think it thought it was off the hook ðŸ˜² I rang rsa directly. The girl I spoke to kept telling me that they had no access to my details. Eventually she spoke to her manager and then I was put through to the boi team. Talk about a round about way. Don't know what's going in with themy but it's a complete joke!

Bank of Ireland: Tara P · 01-09-2016 11:25AM

Good afternoon,

Thank you for contacting us here on Boards.ie.

We're very to hear you experienced high call volumes whilst calling. As we have no access to insurance details here we are unable to check this here for you.

Please be assured the representatives are working to answer all calls.

Thanks,

Tara C

The Voice of reason · 05-09-2016 03:29PM

RSA are a disgrace to deal with regarding wait times etc. It really lets the BOI product down, which is great for price (relatively speaking!!)

Not being able to switch insurance to another car outside of "normal" business hours is pretty pants too

One hour waiting to reach your insurance helpline!!! need email address please

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