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Appointment with bank

  • 30-08-2016 01:01PM
    #1
    Happy_Harry
    Registered Users, Registered Users 2, Paid Member Posts: 722 ✭✭✭


    Hi- when calling my branch I am told to make an appointment online and the bank will call me back..

    Question 1 : Why is that ? Seems odd to call someone who tells me to go online to make an appointment and then will call me back...
    Question 2 : Why was I not called back ?
    Question 3 : How can I make an appointment ?

    Thanks..


Comments

  • #2
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    Happy_Harry wrote: »
    Hi- when calling my branch I am told to make an appointment online and the bank will call me back..

    Question 1 : Why is that ? Seems odd to call someone who tells me to go online to make an appointment and then will call me back...
    Question 2 : Why was I not called back ?
    Question 3 : How can I make an appointment ?

    Thanks..
    Good afternoon Harry,

    Thank you for contacting us here on Boards.ie.

    To book an appointment at your branch please see here.

    Once appointment is booked online a member of staff from the branch will contact you usually on the same day or the following day to confirm appointment time.

    Thanks,

    Tara C


  • #3
    Happy_Harry
    Registered Users, Registered Users 2, Paid Member Posts: 722 ✭✭✭Happy_Harry


    Bank of Ireland: Tara C wrote: »
    Happy_Harry wrote: »
    Hi- when calling my branch I am told to make an appointment online and the bank will call me back..

    Question 1 : Why is that ? Seems odd to call someone who tells me to go online to make an appointment and then will call me back...
    Question 2 : Why was I not called back ?
    Question 3 : How can I make an appointment ?

    Thanks..
    Good afternoon Harry,

    Thank you for contacting us here on Boards.ie.

    To book an appointment at your branch please see here.

    Once appointment is booked online a member of staff from the branch will contact you usually on the same day or the following day to confirm appointment time.

    Thanks,

    Tara C
    Thanks Tara- but that is exactly the point.  I used that link and nobody got back to me.


  • #4
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    Happy_Harry wrote: »
    Bank of Ireland: Tara C wrote: »
    Happy_Harry wrote: »
    Hi- when calling my branch I am told to make an appointment online and the bank will call me back..

    Question 1 : Why is that ? Seems odd to call someone who tells me to go online to make an appointment and then will call me back...
    Question 2 : Why was I not called back ?
    Question 3 : How can I make an appointment ?

    Thanks..
    Good afternoon Harry,

    Thank you for contacting us here on Boards.ie.

    To book an appointment at your branch please see here.

    Once appointment is booked online a member of staff from the branch will contact you usually on the same day or the following day to confirm appointment time.

    Thanks,

    Tara C
    Thanks Tara- but that is exactly the point.  I used that link and nobody got back to me.
    Good afternoon, 

    Can we ask you to send a PM including when you requested an appointment and what branch you wanted to to go to?

    Thanks, 
    Tara C


  • #5
    Happy_Harry
    Registered Users, Registered Users 2, Paid Member Posts: 722 ✭✭✭Happy_Harry


    Bank of Ireland: Tara C wrote: »
    Happy_Harry wrote: »
    Bank of Ireland: Tara C wrote: »
    Happy_Harry wrote: »
    Hi- when calling my branch I am told to make an appointment online and the bank will call me back..

    Question 1 : Why is that ? Seems odd to call someone who tells me to go online to make an appointment and then will call me back...
    Question 2 : Why was I not called back ?
    Question 3 : How can I make an appointment ?

    Thanks..
    Good afternoon Harry,

    Thank you for contacting us here on Boards.ie.

    To book an appointment at your branch please see here.

    Once appointment is booked online a member of staff from the branch will contact you usually on the same day or the following day to confirm appointment time.

    Thanks,

    Tara C
    Thanks Tara- but that is exactly the point.  I used that link and nobody got back to me.
    Good afternoon, 

    Can we ask you to send a PM including when you requested an appointment and what branch you wanted to to go to?

    Thanks, 
    Tara C
    Hi Tara- sure. However when trying to PM you, I got an error you cannot receive PMs.. Should I PM someone else ?

    Thanks


  • #6
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi Happy_Harry, 

    I've just sent you a PM there now if you'd like to reply. 

    Thanks, 
    Elaine 


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  • #7
    Happy_Harry
    Registered Users, Registered Users 2, Paid Member Posts: 722 ✭✭✭Happy_Harry


    Thanks for looking into this for me. I am happy you could find my appointment request in the system. Hopefully the branch manager will indeed call me...

    If I haven't heard anything by tomorrow evening, I will be back, but for now-thanks !


  • #8
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    You're more than welcome, 

    If you need anything else just come back to us here. 

    Elaine 


  • #9
    Happy_Harry
    Registered Users, Registered Users 2, Paid Member Posts: 722 ✭✭✭Happy_Harry


    Hello again, as "promised" I am back... The bank didn't contact me.


  • #10
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi Happy_Harry, 

    I'm extremely disappointed to hear this. I'm sending this email again and will follow up with this in the morning to ensure you get your call back. 

    So sorry again, 
    Elaine 


  • #11
    Happy_Harry
    Registered Users, Registered Users 2, Paid Member Posts: 722 ✭✭✭Happy_Harry


    Thanks Elaine , the branch called me this morning and appointment is made. Topic closed for me, but you guys may want to review the whole system.


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  • #12
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    Happy_Harry wrote: »
    Thanks Elaine , the branch called me this morning and appointment is made. Topic closed for me, but you guys may want to review the whole system.
    Hi,

    We’re happy to hear this has been resolved.

    We’ll certainly pass on your feedback in relation to this.

    Thanks,

    Tara C


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