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Unable to connect to network

  • 11-08-2016 08:57AM
    #1
    Den3
    Registered Users, Registered Users 2 Posts: 12 ✭


    Using iPad Air. The BOI tablet app had been working fine until about 7 months ago when 
    I now only get is  "unable to connect to network" 


    Any advice for me please. 


Comments

  • #2
    Bank of Ireland: Sharon
    Closed Accounts Posts: 315 ✭✭Bank of Ireland: Sharon


    Hi Den3,

    Thanks for getting in touch. 

    We're sorry to hear you're having difficulty using our iPad tablet app. The app is operating as normal and we have not had any similar reports of this error message. 

    Can you please check that you have the most up to date version of iOS installed on your iPad and also that your tablet banking app is up to date?

    Thanks,

    Sharon


  • #3
    Poochie05
    Registered Users, Registered Users 2, Paid Member Posts: 4,442 ✭✭✭Poochie05


    Den3 wrote: »
    Using iPad Air. The BOI tablet app had been working fine until about 7 months ago when 
    I now only get is  "unable to connect to network" 


    Any advice for me please. 
    I have been getting this message for ages, I just click retry and it works then


  • #4
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    Poochie05 wrote: »
    Den3 wrote: »
    Using iPad Air. The BOI tablet app had been working fine until about 7 months ago when 
    I now only get is  "unable to connect to network" 


    Any advice for me please. 
    I have been getting this message for ages, I just click retry and it works then
    Morning Poochie05, sorry to hear you’re still having difficulties with the tablet app.
    Can you let me know what version of the app you have installed and your iOS version too please?
    Thanks
    Nicola


  • #5
    Poochie05
    Registered Users, Registered Users 2, Paid Member Posts: 4,442 ✭✭✭Poochie05


    Hi Nicola, I was just offering advice to the OP. I have resigned myself to this issue as it works once I click Retry.
    For the record, I am using version 1.2, iOS 9.3.4


  • #6
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    Poochie05 wrote: »
    Hi Nicola, I was just offering advice to the OP. I have resigned myself to this issue as it works once I click Retry.
    For the record, I am using version 1.2, iOS 9.3.4
    Good Morning Poochie, 

    Apologies about that, thanks for the advise offered! 

    Thanks, 
    Evie 


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