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Got Card Security alert, replied, was told to call and when I called was told to wait

  • 05-08-2016 11:34AM
    #1
    heavydawson
    Registered Users, Registered Users 2, Paid Member Posts: 1,253 ✭✭✭


    I got a card security text message on my phone at around 9pm on Wednesday night, asking me to confirm some transactions on my debit card. I replied with the requested "NO" to say they were not my transactions. I received an email around the same time with the same message, which I also replied to.

    I received a subsequent text message asking me to urgently contact the debit card security number, which I did yesterday morning. Once I got through, there was just a voicemail saying that there was a high number of calls and that if I had responded to the text or email, I didn't need to stay on the line, and that someone would call me. 

    It's been over 24 hours and no-one has called from the bank, nor have I had any missed calls or voicemails to say that someone had tried to call. No ATM is accepting my card, so I need this resolved ASAP. How long is someone expected to wait when this sort of thing happens? 


Comments

  • #2
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    heavydawson wrote: »
    I got a card security text message on my phone at around 9pm on Wednesday night, asking me to confirm some transactions on my debit card. I replied with the requested "NO" to say they were not my transactions. I received an email around the same time with the same message, which I also replied to.

    I received a subsequent text message asking me to urgently contact the debit card security number, which I did yesterday morning. Once I got through, there was just a voicemail saying that there was a high number of calls and that if I had responded to the text or email, I didn't need to stay on the line, and that someone would call me. 

    It's been over 24 hours and no-one has called from the bank, nor have I had any missed calls or voicemails to say that someone had tried to call. No ATM is accepting my card, so I need this resolved ASAP. How long is someone expected to wait when this sort of thing happens? 
    Hi heavydawson,

    Thanks for contacting us here on Boards.ie.

    We’re sorry to hear this.

    We’d be happy to arrange a call back from our Fraud team here. If you can please send a private message including your full name, contact number and the branch you hold your account with we’ll arrange a call to you.

    Thank you,

    Tara C


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