Chargeback

ezra_ · 18-07-2016 11:08AM #1

I sent in a charge back form some week ago.

Haven't heard anything from BOI, can't get through on the helpline and when I did speak to someone, they couldn't or wouldn't help.

Can you help please?

Bank of Ireland: Elaine · 18-07-2016 11:19AM

Good Morning ezra_,

Thank you for getting in contact with us here on Boards.ie.

When disputing a transaction our Chargeback team will open a full investigation. Each case is different and can take a few weeks to fully investigate. However, once completed you will be contacted by post or phone by this team. I am sorry for the hold time you experienced. If you are registered for 365Online you can submit your query via the online service desk and a representatives ill be happy to check this for you.

Thanks,
Elaine

ezra_ · 19-07-2016 07:45AM

Bank of Ireland: Elaine wrote: »

Good Morning ezra_,

Thank you for getting in contact with us here on Boards.ie.

When disputing a transaction our Chargeback team will open a full investigation. Each case is different and can take a few weeks to fully investigate. However, once completed you will be contacted by post or phone by this team. I am sorry for the hold time you experienced. If you are registered for 365Online you can submit your query via the online service desk and a representatives ill be happy to check this for you.

Thanks,
Elaine

Hi Elaine,

At this stage, I'd just like confirmation that the letter was received and the process is ongoing.
I got that from AIB before but I've heard nothing from BOI.

Bank of Ireland: Elaine · 19-07-2016 10:22AM

Hi ezra_,

Thank you for coming back to us.

I completely understand your need for confirmation of receipt of this letter. If you send this request via the Online Service Desk, a representative will be happy to confirm this for you via your 365Online inbox.

Thanks again,
Elaine

ezra_ · 19-07-2016 10:36AM

Bank of Ireland: Elaine wrote: »

Hi ezra_,

Thank you for coming back to us.

I completely understand your need for confirmation of receipt of this letter. If you send this request via the Online Service Desk, a representative will be happy to confirm this for you via your 365Online inbox.

Thanks again,
Elaine

I don't use 365

Bank of Ireland: Elaine · 19-07-2016 12:14PM

Hi ezra_,

If you'd like to PM us with your name, branch name and contact number we'll be happy to have this looked into for you.

Elaine

Chargeback

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