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Problem with Sony Bravia KDL43W755C

  • 03-07-2016 09:46PM
    #1
    selfbuilder1
    Registered Users, Registered Users 2 Posts: 676 ✭✭✭


    Hi,

    I bought this TV back in December 2015 from your online store order number 103027. I am having a problem with this TV on a daily basis. It's refuses to accept any commands either by remote or buttons.  The only way to get it working again is to plug it out.  It will do this a few times a day.  I have made sure the firmware is updated and have redone the setup again but it hasn't fixed it. Any help you can offer is appreciated as it's driving the wife and kids cuckoo.

    Thanks

    Trevor.


Comments

  • #2
    Richersounds.ie: Kenny
    Company Representative Posts: 18,352 ✭✭✭✭Richersounds.ie: Kenny


    selfbuilder1 wrote: »
    Hi,

    I bought this TV back in December 2015 from your online store order number 103027. I am having a problem with this TV on a daily basis. It's refuses to accept any commands either by remote or buttons.  The only way to get it working again is to plug it out.  It will do this a few times a day.  I have made sure the firmware is updated and have redone the setup again but it hasn't fixed it. Any help you can offer is appreciated as it's driving the wife and kids cuckoo.

    Thanks

    Trevor.
    Hey Trevor.

    Sorry to hear that you are having issues with your screen.

    As its over 42" we can get our engineer out to you. They will either fix it there (if possible) or take it away and then return it to you.

    Drop me over your address in a PM and I'll get it booked in for.

    Again apologies that you are having issues.


  • #3
    selfbuilder1
    Registered Users, Registered Users 2 Posts: 676 ✭✭✭selfbuilder1


    PM sent.

    Thanks.


  • #4
    Richersounds.ie: Kenny
    Company Representative Posts: 18,352 ✭✭✭✭Richersounds.ie: Kenny


    selfbuilder1 wrote: »
    PM sent.

    Thanks.
    Cheers :)


  • #5
    selfbuilder1
    Registered Users, Registered Users 2 Posts: 676 ✭✭✭selfbuilder1


    Hi,

    Just to give ye an update on this.  The service man was out today to have a look at the TV.  He said that the current Sony software is more than likely causing my problems.  He checked the software version and it was the same version that was causing other problems for different customers.  He hoped that Sony would issue a software update soon.  I am hoping this will be fixed in a couple of weeks.  Would it be possible for ye to put a bit of pressure on Sony regarding the problem?  Its a pity the TV is buggy as the picture quality is quite good.

    Thanks for the help.


  • #6
    Richersounds.ie: Kenny
    Company Representative Posts: 18,352 ✭✭✭✭Richersounds.ie: Kenny


    selfbuilder1 wrote: »
    Hi,

    Just to give ye an update on this.  The service man was out today to have a look at the TV.  He said that the current Sony software is more than likely causing my problems.  He checked the software version and it was the same version that was causing other problems for different customers.  He hoped that Sony would issue a software update soon.  I am hoping this will be fixed in a couple of weeks.  Would it be possible for ye to put a bit of pressure on Sony regarding the problem?  Its a pity the TV is buggy as the picture quality is quite good.

    Thanks for the help.
    Hey Selfbuilder1.

    I'll drop Sony a call tomorrow to see if they have a release date for the new firmware.

    Apologies for the hassle on this one.


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  • #7
    selfbuilder1
    Registered Users, Registered Users 2 Posts: 676 ✭✭✭selfbuilder1


    Hi folks,

    Just to close this one.  Sony updated the firmware about a month ago and since the update the TV has been working without any issue.  I have to say the service from you guys was excellent.  I was singing your praises so much my brother bought the silver version of this TV from ye and he's delighted with it.  Thanks again.


  • #8
    Richersounds.ie: Kenny
    Company Representative Posts: 18,352 ✭✭✭✭Richersounds.ie: Kenny


    selfbuilder1 wrote: »
    Hi folks,

    Just to close this one.  Sony updated the firmware about a month ago and since the update the TV has been working without any issue.  I have to say the service from you guys was excellent.  I was singing your praises so much my brother bought the silver version of this TV from ye and he's delighted with it.  Thanks again.
    Hi selfbuilder,

    Thanks for keeping us updated and glad you got sorted with your TV! If you need anything else don't hesitate to give us a shout.

    Many thanks

    David


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