Netsource DSL Problem tonight

NITEMAN

I've been happily using Netsource DSL since 15 may.
But tonight when i tried to log on i got this error.

Error 691:Access was denied because the username and/or password was invalid on the domain.

Nothing has changed. The username and password are correct. The green light is on on the modem.

I called netsource support but they don't know what the problem is.

Anyone go any ideas?

I'm back to 56k at the moment.

Supercell

Seems not to be just yerself, ando has posted the same in http://www.boards.ie/vbulletin/showthread.php?s=&threadid=97182


Interesting, wonder how many others are affected, eircom games or netsource cock up ?

shinzon

Try trouble shooting tips on this wepage, might help


http://support.earthlink.net/mu/1/psc/img/walkthroughs/windows_9x_nt/dialers/dun_1.3/2147.psc.html


regards
shin

ando

are you on the Belcamp exchange niteman? I'm getting a similar error and on the Belcamp exchange

NITEMAN

Don't know where Belcamp is.
I'm near applwood in swords

ando

Belcamp is a good bit away, the exchange is beside the N32 on the Malahide RD.
Its obviously something wrong with netsource, I'd expect a few others are having similar problems but cant post here cause of no internet :rolleyes:

carbsy

I logged off for a second to check something and guess what? I can't log back in now either ffs! GRRRRR getting same error! mother of god like , I only got connected today n all like! :mad:

carb.

ando

Grrr

Are you guys using routers or PCI modems?

I'm using a D-Link DSL 504 router

carbsy

Fujitsu FDX310 , doesn't matter tbh , Netsource have been fiddling about! I was connected all day and only disconnected when I saw the posts here .... and now can't get back on .... gone beyond a joke with them at this stage!

carb.

NITEMAN

Glad to hear you're all having problems too
but only because i dont feel like all alone in my misery anymore.
I'm using a D-link DSL-200 USB modem by the way.
Don't forget to each send netsource an email.
Wouldn't want to be down for the weekend if its not sorted tomorrow

flav0rflav

There is a seperate server that stores all the usernames and passwords. When you connect over adsl, it uses ppp. The ppp server will check with the authentication server, to allow access. The auth server has most likely thrown a wobbler.

Other netsource users should not disconnect, if that's within reason, and you want to avoid the problem.

Mr. Fancypants

No problems here....Using A Dlink 504 on Netsource. Although i havent disconnected at any stage. Is it possible that you have rebooted your router at any stage Ando?

carbsy

Originally posted by mbroaders
No problems here....Using A Dlink 504 on Netsource. Although i havent disconnected at any stage. Is it possible that you have rebooted your router at any stage Ando?

If you disconnect for a second (like me ffs) you won't get back on as there's an AC server problem.

carb.

flav0rflav

On a positive note, I do see performance is alot better this evening. Ping times down, bandwidth high. Maybe there is somehting going on behind the scenes. Or the login prob has reduced the number of users.

ando

Originally posted by mbroaders
No problems here....Using A Dlink 504 on Netsource. Although i havent disconnected at any stage. Is it possible that you have rebooted your router at any stage Ando?

yeah m8, I was browsing late last night at full speed with stable pings, all was great. This morning before work I switched the router off. When I came back and switched the router back on, it came up with this error

Mr. Fancypants

*mental note* dont turn off router tonight

On a positive note, I do see performance is alot better this evening. Ping times down, bandwidth high. Maybe there is somehting going on behind the scenes. Or the login prob has reduced the number of users.

Or maybe its just because carbsy and Ando arent logged on

BArra

welcome back lads

:D:D:D:D:D:D

ando

Originally posted by mbroaders
Or maybe its just because carbsy and Ando arent logged on

I was waiting for someone to say that

carbsy

Originally posted by mbroaders

Or maybe its just because carbsy and Ando arent logged on

thomasb

There's nothing wrong with our auth server at the moment - in fact, I've just logged on with that connection. I'm not using RADSL though

I did take a support call from a customer this evening saying they weren't able to log on. If anyone else is experiencing problems, could they please log a call with us in the morning (support number is 4336070). I've now got a suspicion that Eircom may have broken something with the RADSL service, but I need more than one customer with an issue to be sure,

Thanks,

Thomas

flav0rflav

Just disconnected and reconnected, obviously without a problem!

flav0rflav

Except that my pings and bandwidth appear to be back in the realm of 'poor'.

carbsy

hmmm , still can't connect here .... and I'm in Cork so it can't be exchange specific.Everything was z00ming along 'n' all until I disconnected. Doh!

carb.

flav0rflav

Pings and bandwidth have now returned to 'pretty good'.

(in case anyone is interested. i just try and balance my comments)

flav0rflav

Was just about to go to bed, when I checked the event log on the router. There appears to indeed have been a bit of a glitch reconnecting. Fourth time lucky.

4454 23:38:42 May-22-2003 65.04 INFO AAL5: connection aal5-1 opened (8/35)
4455 23:38:42 May-22-2003 67.50 INFO POE link up ppp-1
4456 23:38:42 May-22-2003 32.10 INFO lcp up ppp-1
4457 23:38:43 May-22-2003 46.01 NOTICE Authentication failed on Netsource (ppp-1) for user :ninja:@netsource.ie
4458 23:38:43 May-22-2003 32.11 INFO lcp down ppp-1
4459 23:38:45 May-22-2003 67.50 INFO POE link down ppp-1
4460 23:38:47 May-22-2003 67.50 INFO POE link up ppp-1
4461 23:38:47 May-22-2003 32.10 INFO lcp up ppp-1
4462 23:38:48 May-22-2003 46.01 NOTICE Authentication failed on Netsource (ppp-1) for user :ninja:@netsource.ie
4463 23:38:48 May-22-2003 32.11 INFO lcp down ppp-1
4464 23:38:50 May-22-2003 67.50 INFO POE link down ppp-1
4465 23:38:51 May-22-2003 67.50 INFO POE link up ppp-1
4466 23:38:51 May-22-2003 32.10 INFO lcp up ppp-1
4467 23:38:52 May-22-2003 46.01 NOTICE Authentication failed on Netsource (ppp-1) for user :ninja:@netsource.ie
4468 23:38:52 May-22-2003 32.11 INFO lcp down ppp-1
4469 23:38:54 May-22-2003 67.50 INFO POE link down ppp-1
4470 23:38:55 May-22-2003 67.50 INFO POE link up ppp-1
4471 23:38:55 May-22-2003 32.10 INFO lcp up ppp-1
4472 23:38:57 May-22-2003 32.11 INFO lcp down ppp-1
4473 23:38:57 May-22-2003 32.10 INFO lcp up ppp-1
4474 23:38:58 May-22-2003 32.12 INFO ncp up ppp-1

crazyasafox

IT is more than likely radsl side of things as I am on the same exchange as ando but have adsl and no probs.The strange thing is I would still think it is netsource's side as niteman is on the swords exchange(beside the castle SC) so for eircom to be having a problem in two different exchanges is not likely

gurramok

Mine was first disconnected itself on the dot at 8am, i have same authentication login problem as everyone else now :eek:

Just rang netsource, apparently its a widespread problem with radsl users and they are contacting eircon about it.

flav0rflav

A trace of the problem. There seems to be confusion about whether the BAS wants to do CHAP or PAP as auth proto. It repeatedly requests to do CHAP, and also ACKs requests to do so, but every CHAP I looked at failed. The BAS then seems to reset, as there is a request with id 1 received from it. This request is for PAP and everything continues ok after that.

Users might try enabling PAP and CHAP, or try switching between them. Also you may need to try a few times. It took me about 5 attempts before it connected.

BAS/RADIUS operators may need to check their configurations.

09:08:18 May-23-2003 > LCP Tx ppp-1: configure ack id=[39]
09:08:18 May-23-2003 > LCP Tx Opt = Authentication Protocol, Len = 5, Value = c2 23 05
09:08:18 May-23-2003 > LCP Tx Opt = Magic Number, Len = 6, Value = 41 d5 8c c2
09:08:18 May-23-2003 lcp up ppp-1
09:08:18 May-23-2003 PPP Debug LCP Layer Up
09:08:18 May-23-2003 PPP state: i/f [ppp-1]; original state [7]; event [6]; new state [9]
09:08:18 May-23-2003 < CHAP rx i/f ppp-1: [Challenge]
09:08:18 May-23-2003 PPP Debug Authenticate Request
09:08:18 May-23-2003 > CHAP tx i/f ppp-1: [Response]
09:08:19 May-23-2003 < LCP Rx ppp-1: configure request id=[1]
09:08:19 May-23-2003 < LCP Rx Opt = Authentication Protocol, Len = 4, Value = c0 23
09:08:19 May-23-2003 < LCP Rx Opt = Magic Number, Len = 6, Value = 13 1a f3 90
09:08:19 May-23-2003 lcp down ppp-1
09:08:19 May-23-2003 PPP Debug LCP Layer Down
09:08:19 May-23-2003 > LCP Tx ppp-1: configure request id=[131]
09:08:19 May-23-2003 > LCP Tx ppp-1: configure ack id=[1]
09:08:19 May-23-2003 > LCP Tx Opt = Authentication Protocol, Len = 4, Value = c0 23
09:08:19 May-23-2003 > LCP Tx Opt = Magic Number, Len = 6, Value = 13 1a f3 90
09:08:19 May-23-2003 PPP state: i/f [ppp-1]; original state [9]; event [6]; new state [8]
09:08:19 May-23-2003 < LCP Rx ppp-1: configure ack id=[131]
09:08:19 May-23-2003 lcp up ppp-1
09:08:19 May-23-2003 PPP Debug LCP Layer Up
09:08:19 May-23-2003 PPP Debug Authenticate Request
09:08:19 May-23-2003 > PAP tx i/f ppp-1: [Authenication Request]
09:08:19 May-23-2003 PPP state: i/f [ppp-1]; original state [8]; event [9]; new state [9]
09:08:19 May-23-2003 < PAP rx i/f ppp-1: [Authenication ACK]
09:08:19 May-23-2003 PPP Debug Authenticate ACK Received
09:08:19 May-23-2003 > IPCP tx ppp-1: configure request id=[133]
09:08:19 May-23-2003 > IPCP tx Opt = Address, Len = 6, Value = 0.0.0.0
09:08:19 May-23-2003 > IPCP tx Opt = Primary DNS Address, Len = 6, Value = 0.0.0.0
09:08:19 May-23-2003 > IPCP tx Opt = Secondary DNS Address, Len = 6, Value = 0.0.0.0

ando

i was just onto netsource, they told me not to disconnect or else i'd have problems..... to late love !

anyway, they say the problem is that eircom is not passing on the authentication requests or something to that effect, they dunno when it will be fixed cause its eircom we're talking about here

carbsy

This is the last straw , not getting a penny of my money! :mad:

carbsy

This is the last straw , not getting a penny of my money! :mad:

If I can't log in when I get home from work at 2pm I'll be heading straight to my bank to cancel the direct debit.

Had enough of it....

carb.

paddyman

yea, i got that phonecall aswell. i guess i'll just have to use it all weekend now...

DaithiSurfer

I hope Netsource are going to refund all users effected by this downtime.

Terminator

I had the same authentication problems this morning but its back now - thank god!

carbsy

Back online before the 2pm deadline

Could be a good weekend afterall....

carb.

gurramok

yep it came back for me at 1:35pm after router was trying to reconnect all morning :cool:
also i did not change any settings for reconnection.

ando

yep back here to

Opps, better get to work :eek:

thomasb

Eircom have confirmed to us they have found the problem and fixed it.

I am about to call to get a proper explanation.

carbsy

Originally posted by thomasb
Eircom have confirmed to us they have found the problem and fixed it.

I am about to call to get a proper explanation.

Yes Thomas , €ircon could cost ye customers at this rate , I'd give them hell if I was you....

carb.

thomasb

I spoke to Eircom.

Bit of background: when a netsource RADSL customer connects to the DSL service, he initiates a PPPoE connection which is picked up by an Eircom BAS, which then forwards to us over an L2tP tunnel. The Eircom BAS does this by seeing the username is @netsource.ie, and querying an Eircom RADIUS server for the tunnel details.

Apparently the primary server failed last night, and the tunnel details were not configured correctly into the backup server. Eircom assure me they have fixed this.

disco_rob_funk

I'm suddenly down to about 20% bandwidth...what's up? I've been connected to Netsource RADSL for 3 weeks now without a hitch.

Should I disconnect & reconnect? Is there any danger of not being able to reconnect if I do so?

RC

flav0rflav

Originally posted by thomasb
Apparently the primary server failed last night, and the tunnel details were not configured correctly into the backup server. Eircom assure me they have fixed this.

Thanks for the info.

Eircom were having trouble with their dsl stats webpage, due to connection difficulties. This seemed to start yesterday. When did Eircom inform you of the failure? If they delayed telling you, wouldn't they be ..... (exercise for reader to fill in regulatory consequences).

ando

Originally posted by disco_rob_funk
I'm suddenly down to about 20% bandwidth...what's up?

maybe its because carbsy and Ando are logged on

disco_rob_funk

connection packed in altogether 20 mins ago, am back up now.

Tech support muttered something about a hardware failure somewhere.

Saruman

Originally posted by DaithiSurfer
I hope Netsource are going to refund all users effected by this downtime.

Dont be stupid!! Why should they? And what downtime costs you money????

I hate people with attitudes like this... These things happen and in this case it was not even Netsource's fault!!

gurramok

Originally posted by disco_rob_funk
connection packed in altogether 20 mins ago, am back up now.

yup, its going very slow at moment, 20% bandwidth is accurate figure
After re-connecting its still the same

bk

Originally posted by Saruman
Dont be stupid!! Why should they? And what downtime costs you money????

Oh, lets see, Teleworkers maybe, like web designers, graphic artists, Consultants, Software Engineers, pretty much anybody working from home.

Remember Netsource are a business ISP and in business time is money. As a business ISP they have a higher standard to maintain.

Not that I would look for compensation off them (if it was Eircom on the other hand , however it certainly wasn't a stupid question.