Problem using Solwise SAR715 with Netsource

HornedGod

I am having trouble getting my Solwise SAR715 to succesfully link up with Netsource.

I have successfully followed all the steps in the "Using SAR715 on Irish Eircom I-Stream" sticky thread on the Solwise forum. These are the same steps specified in the manual (Feb 18, 2003)

Using firmware 0.96 (3.D2.0.96), PPPoE, VPI:8, VCI:35, Netsource use PAP authentication, correct username and password. Running Windows 2000, TCP/IP settings are: Ip address 192.168.7.2, subnet mask 255.255.255.0, ip gateway 192.168.7.1

Netsource DNS are: 212.17.32.3 (and .1)

My router is successfully syncing with the DSL link (light is solid).

Netsource report that the router isn't even attempting to login, and attempting to ping from the router console confirms this:

-->ip ping 212.17.32.1
ping: PING 212.17.32.1: 32 data bytes
ping: Ping to host 212.17.32.1 failed: sendto

I'm not sure what next to try. Any help appreciated!

ando

i heard on another thread that using the wrong username could cause problems, IE, correct = username@netsource.ie

HornedGod

I was one of the few who didn't have the @netsource.ie bit as part of their username in the welcome pack. I phoned up tech support the day I received it and found out about the missing part. Unforunately, it doesn't seem to have made any difference!

I think the problem is with my router rather than anything else. It can hook with with the DSL signal but seems unable to actual transmit any information.

carbsy

It's most likely an authentication problem , have you tried switching from PAP to the encrypted CHAP?

carbs.

P.S. I know Netsource clearly state PAP on their website but it's worked for a few people on other threads.

P.S.S. I have a Solwise SAR110 myself , but am still waiting for Netsource to finalise my order so I can't do any tinkering.

paddyman

yes make sure you switch from pap to chap. i just got hooked up to netsource and my router/modem would not work at all with pap. its a d-link 504g(for some reason the netsouce told alot of people have been have weird little issues with this router). so it was only after i set it to chap it worked.

HornedGod

Yup, tried that too. No difference if I use PAP or CHAP. Netsource say they aren't receiving anything from me at all. It seems like the router can't transmit any data at all.

Is it possible that my line isn't ready yet (despite having the sync light, and tech support in Netsource saying that Eircom have told them my line is enabled)?

Smidders

HornedGod,

Had a hard night on the grog last night so could be talking out the wrong bodily orifice, but shouldn't you have a proper routable IP and not a private IP address?

If you are using wrong IP and gateway that would tend to cause problems.

Not sure what way NetSource are setup at all in this regard - not likely to for a while either. I (wrongly) assumed that because Eircom said my line passed the test that the bloody exchange was DSL ready. No such luck........ ESAT are in there though so I could get it, but really liked the idea of a two month contract !!!

Smidders.

carbsy

Originally posted by Smidders
HornedGod,

Had a hard night on the grog last night so could be talking out the wrong bodily orifice, but shouldn't you have a proper routable IP and not a private IP address?

If you are using wrong IP and gateway that would tend to cause problems.

The WAN IP and Gateway are auto assigned (even though its a static IP it's still dynamically assinged each time the router connects) by Netsource upon connection but since the connection hasn't been made , they will show up as 0.0.0.0 etc.

carb.

HornedGod

Exactly, the ip information I have in my original post is to do with allowing my ethernet card talk to the modem properly.

My WAN ip address, which is the one that I should get assigned from Netsource, is an ever unchanging 0.0.0.0. When I do get one, I assume it should match the fixed ip address that they have assigned to me.

flav0rflav

(8) On the next screen check the following settings are correct:
PPPoE Auto Connect Disabled

This is mentioned in the sticky, but might be worth trying enabled.

You are able to ping 192.168.7.1, right?

HornedGod

I will attempt the PPPoE auto connect enabled when I get home (think I tried this at one stage already, but can't hurt to try again!)

I'm able to ping the router (192.168.7.1) no problem.

carbsy

Right , My line went live today and I now am experiencing the exact same problem with my SAR 110! Weirdly enough it stops at the authentication process even though I have verified l&p with Netsource.

hmmmm , time to solve my own problem

HornedGod

Are Netsource getting your authentication request at their end?

I'm still no further on here, so if you come across anything don't be shy with the solution

carbsy

Originally posted by HornedGod
Are Netsource getting your authentication request at their end?

I'm still no further on here, so if you come across anything don't be shy with the solution

No , according to them there's no sign of activity at their end! :rolleyes:

Their reason being that even though my line has been enabled by €ircon , the official date of release is next week sometime so I shouldn't be able to go online until then! :rolleyes:

So I'm gonna give it another few days .... allthough my logs quite clearly show that the router is failing at the authentication process and that a PPPoE session with their servers has been established , which basically means I'm knocking on their virtual door ffs!

HornedGod

Thanks for the update.

Back to waiting on Eircom. Nothing new there then.

carbsy

Originally posted by HornedGod
Thanks for the update.

Back to waiting on Eircom. Nothing new there then.

np , what exchange are you on just as a matter of interest?

HornedGod

I live in Kilmainham, D8, but not sure what exchange it is.

Been onto Netsource again. They say that my line is definitely enabled. I think I'm going to have to resort to getting another modem to try and nail down if the problem lies with my router or not. Gonna pop into ITDirect on the way home this evening and pick up a DLink 504 as at least that one is known to work ok!

argh.

carbsy

Ah right , I'm Quaker Road in Cork City , just wondering if it was an exchange thing.....hmmm

Let me know if that DLink jobby works as I wouldn't mind having broadband for the weekend like

carb.

santalives

there was a thread a few months ago in relation to having the same make of router as far as i remember. Eircom had upgraded one of their server and after the upgrade he could no longer connect and nobody woukd take responiblity for it. The same issue happened in England when BT upgraded their exchange however a lot more people had the modem and there exchanges where downgraded at the time. however only one person here had it so i don't think the exchanges were reverted so you may want to get in contact with your modem manufactorer and see if this could be causing the issue

dunny01

I have a SAR-715 PW and am attempting to connect to Netsource as well. I have run into the same problems as HornedGod (as well as a few of my own).

There are some details on the Solwise site about issues specific to DSL in Ireland, (you need to have V 96 firmware instead of V96B) as well as a detailed guide on how to connect to I-Stream using a SAR-715. There are very few (if any) technical differences between Netsource and I-Stream.

I also see that Hornedgod has already posted to the Solwise forum and is probably aware of all of this.

I'm going to keep plugging away at it (as soon as Solwise stop faffing about and email me the firmware files so I can fix my corrupted flash!!!) so I'll let you know if I get it going.

Dunny

carbsy

Nothing about the SAR110 then ffs! Anyone out there connected to any ISP with a SAR110 at the moment?

carb.

HornedGod

The thread about the exchange update last September that caused Solwise modem problems is:
http://www.boards.ie/vbulletin/showthread.php?s=&threadid=64192

Does anyone know if Eircom ever fixed this problem (BT installed updates pretty quickly, as there were other modems that were also affected by the same fault)?

dunny01

HornedGod

Do You have a SAR-715 or one of the SAR-715PV/PW/PVW

Dunny

HornedGod

I have the plain 715.

HornedGod

I picked up a DLink 504 on the way home from work, and it works fine.

Make of that what you will!

carbsy

Originally posted by HornedGod
I picked up a DLink 504 on the way home from work, and it works fine.

Make of that what you will!

you're connected and everything is working ok?

carb.

P.S. My problem seems to be that I'm connect to €ircon and NOT Netsource as the following command reveals....

'get ppe acserv ifname aal5-0'

returns the following....

AC Name: 9A051060138178-bas1.prp.dublin.eircom.net

hmmmm

flav0rflav

Eircom provided a PPPoE termination service for all radsl wholesale customers. Probly a Redback, if anyone is interested.

HornedGod

I missed a telephone call from Joan at Netsource just before I got home. She mentioned other customers were reporting login problems with Solwise equipment, and they'd narrowed the problem down to their authentication process. Somehow the way the Solwise modems are looking to request authentication doesn't gell with the way that Netsource are expecting. She said that they were getting in direct contact with Solwise to see what a potential solution might be.

Looks like I might end up having two working modems. Either way, one of them is going onto ebay...

carbsy

Originally posted by flav0rflav
Eircom provided a PPPoE termination service for all radsl wholesale customers. Probly a Redback, if anyone is interested.

Cheers flav , makes good sense

/me relaxes a bit *phew* lets try and get this thing sorted!

carbsy

Originally posted by flav0rflav
Eircom provided a PPPoE termination service for all radsl wholesale customers. Probly a Redback, if anyone is interested.

but the only AC Server that shows up is €ircons one and no Netsource , so I cant be authenticated ... I think €ircon have ****ed up! hoho

grrr , nother weekend with no broadband

carb. :mad:

amby666

Does this look like a pattern? I don't feel so bad now!

I've just posted elsewhere, but I have the same problem with an Actiontec. Netsource can't see any action, but the line has been enabled for a week.

Been on to Actiontec support & they confirmed settings and spent 45 mins tying this & that. All ok and no better. They escalated the problem & the "expert" 4 my model called back and after 30 mins reckoned the reason could be that my modem/router does not allow (or say) specific selection of LLC and that they will try to get me a work around or request a firmware upgrade.

It may be a red herring, but with so many others having similar problems, I thought I'd thow it in the pot.

And also if anyone gets it (or a replacemet modem) to work, I'll get a post notification...!!


Amby

amby666

Well ain't that funny:D

The Actiontec (same model & same firmware) works on Eircom for James the post but won't work for me on Netsource....

I think I'll be a calling on Monday!!

Supercell

Originally posted by carbsy
but the only AC Server that shows up is €ircons one and no Netsource , so I cant be authenticated ... I think €ircon have ****ed up! hoho

grrr , nother weekend with no broadband

carb. :mad:

I've my old i-stream alcatel adapter sitting here doing nowt as it's gonna be a few weeks till i get my line enabled, if your in Dublin, drop me a pm and you can borrow it if ya like. Should get you up and running until the Solwise problem is sorted (vested interest, i'm going to get one of these 110's myself )

carbsy

Originally posted by Longfield
I've my old i-stream alcatel adapter sitting here doing nowt as it's gonna be a few weeks till i get my line enabled, if your in Dublin, drop me a pm and you can borrow it if ya like. Should get you up and running until the Solwise problem is sorted (vested interest, i'm going to get one of these 110's myself )

Awww , thanks Longfield , but I'm in Cork

btw , this SAR110 is a brilliant modem/router and I don't want to put you off buying it. Lets just hope they sort out this authentication problem asap as I'm tearing my hair out here

carbsy

btw , anyone in Cork who had a spare modem/router that they didn't need for the weekend? apply within

carb.

po0k

What are the main practical differences between the SAR110 and 715, aside from the 4-port swtich built into the 715....
Do they both support single and range port forwarding?
VPN? DCHP server?
Looking at that Dreytek one you reccomended longfield aswell.

bk

Originally posted by SyxPak
What are the main practical differences between the SAR110 and 715, aside from the 4-port swtich built into the 715....
Do they both support single and range port forwarding?
VPN? DCHP server?
Looking at that Dreytek one you reccomended longfield aswell.

I don't know anything about the SAR, but I talked to a guy who was over from the UK last week and who has the USB version of the Draytek.

He said it was excellent and it never gave him any trouble.

As far as I can see it is the only router with a VPN termination server, all the rest only have VPN pass through.

po0k

I'd be looking at RJ-45 models only.
USB is of no use to us.

p2p

Have any of you on netsource tried
setting the authentication to chap?

Worked fine for me with chap, pap would
not work no matter what i tried,,,

bk

Originally posted by SyxPak
I'd be looking at RJ-45 models only.
USB is of no use to us.

Yes I know, they have an RJ-45 models as well (2600 series instead of 2200 series), but other then the connector they take, they are exactly the same router.

I was just pointing out that other people with a similar router had nothing but praise for them.

He Said:

"It was very easy to set up and it has been buried under a pile of books and empty crisp bags for the last year working 24/7 and never once failing or turned off"

dunny01

Just got my firmware for my SAR-715PW and it updated just fine. There is also a detailed config available for the SAR-715PW to connect to I-Stream on the Solwise site which is the same as the Netsource service in nearly all respects (I think).

I'm going to have another go at getting it going tonight. Fingers crossed!

I'll let ya know if it works!:rolleyes:

carbsy

Originally posted by dunny
Just got my firmware for my SAR-715PW and it updated just fine. There is also a detailed config available for the SAR-715PW to connect to I-Stream on the Solwise site which is the same as the Netsource service in nearly all respects (I think).

I'm going to have another go at getting it going tonight. Fingers crossed!

I'll let ya know if it works!:rolleyes:

Lemme guess , it doesn't authenticate?

dunny01

Yep! Still no joy. The guys in Netsource says they have about 40+ tickets open against Solwise routers and have yet to get one to sucessfully work. They have contacted Solwise themselves to get support on this issue but as of yet have gotten no reply!

Like HornedGod I have (temporarily !) admitted defeat and got myself a D-Link 504. Hopefully I should be up an running by tonight. If the Solwise guys get their act together and I can get the SAR-715PW going (its got wireless capabilities so I don't want to lose that) then I'll offload the D-link to either a collegue in work or elsewhere.

BTW The guys and gals in Netsource are really great to deal with. Its not often that you get off the phone with a support desk and be in a good mood. They're business like but refreshing honest and friendly. Hope they keep it up. Eircom wont have any customers left if the do!! (fingers crossed!!)

carbsy

I gave up on the SAR110 and am awaiting a fix from Solwise. :rolleyes:

In the meantime I picked up a cheap Fujitsu DX310 USB jobby which should arrive tomorrow so I'll let ye know the score then.

carb.

P.S. One good thing has come out of this though , I could virtually write the new firmware myself after all the time I invested in getting to know the routers innards :P

dunny01

DLink worked first time. No update on the Solwise issues as of yet. There is a posting on the Solwise site indicating that they have a call in with Globalspan to look into the issue but have no definite date for resolution!

Download speeds on Netsource are great but the latency is crap. I believe Netsource are having a few issues with latency at the mo. I have a work collegue who has his Netsource DSL up and running for a couple of weeks and he said the first week the ping times were very low and has only kicked in as a problem in the last week or so.

Interesting to see how long the problem lasts!!:eek:

carbsy

Originally posted by dunny
DLink worked first time. No update on the Solwise issues as of yet. There is a posting on the Solwise site indicating that they have a call in with Globalspan to look into the issue but have no definite date for resolution!

I just noticed that post too, so hopefully they'll sort the issue soon as their routers are fantastic! I'm not giving up on this baby yet :P

carb.

Lockup

Has there been any more news on a fix for the Solwise modems??

dunny01

I sent an email earlier today to their support address looking for an update but nothing as of yet.

I am still using my D-link 504 for the time being (which works great). I want to get the solwise working though cos I don't need 2 adsl routers!

Lockup

Does anyone know of an Irish reseller for the Draytek Vigor 2600 modem?