I think Netsource have switched me on

Hydromonkey

I signed up for Netsource about two weeks ago and was told it would take 11 days to be connected and about a week for the installation pack to arrive. I went ahead and bought a Netgear dg814 router and set it up a few days ago with the british splitter that came free with it. I've had it on for using the router but the light that indicates connection to dsl was always off, until tonight when it turned on for a few mins then turned off for a while and now it's on permanently(i think). Thing is I havent recieved any installation pack or password and settings so i cant set up the connection. Tbh I'm a bit confussed but i just thought everyone might like to know.

Terminator

I hope you're right. Another poster said that it will be ten days after tomorrow before the first person is switched on.

Hydromonkey

well i'll be getting in contact with netsource tomorrow so i will reveal all then

Hydromonkey

Rang them today. Apparently I "am" connected but i have to wait till my pack comes with all my details (prob tomorrow). Was also told the service is just being turned on now and i will be one of the very first in dublin to get it. Things are looking good for tomorrow

Overlord

i live in the bog and won't ever get dsl!!!Damn you all to hell!!!!

GUI

Prophet..

the led means you are indeed connected from the exchange to the adsl modem(that comes inside ur router)..

i got adsl modem here , 2 leds on it..

adsl led means connection between exchange and modem..

usb led means connection between pc and and modem..

its handy to have..

great for trying to troubleshoot problems..

if adsl led is on..
means problem is between a client pc and usb port on modem!

Hydromonkey

I'm connected, hence the light on the modem/router, but i cant log on until i get all the settings and the password 'n stuff

disco_rob_funk

Yeah I got a call from Louise today, I'm supposedly activated, should take delivery of the self-install kit 2mw. Strange one...they're gonna send out an engineer for free to check out how easy the manual was to follow; most odd! Anyone else get this offer? I reckon there'll be trouble with my installation as I've an old line but a new phonewatch installation.

Hydromonkey

I didn't get the engineer offer but i'm already set up and they said they'd ring and help me through all the settings for the modem

ando

Originally posted by The_Prophet
I didn't get the engineer offer but i'm already set up and they said they'd ring and help me through all the settings for the modem

will you share them settings with me I'll need them to soon enough

p2p

I ordered on the 22nd and hence should be set up on the 7th, but I heard about some delays in the service, but it has since confirmed that activation date is the 7th..

After how many working days did you
get your self install kit?

misterq

We've had DSL in work since December.

Assuming it's the same for yourselves, the settings are:

VPI: 8
VCI: 35
DSL Protocol: PPoE (LLC Multi)

I think you also need a username and password, but you could give it a whirl without.
The engineer didn't seem to worried about them when he was installing.

Ronan

Jonnie_Onion

Can someone just confirm the Netsource pricing for me?

Going by their SOHO pack:

Self-install: €99
USB Modem: €144
Monthly price: €54

Is this the lot, or is DNR compulsory at €12 p/m

All prices including VAT



cheers.

leonlafrite

============================
I ordered on the 22nd and hence should be set up on the 7th, but I heard about some delays in the service, but it has since confirmed that activation date is the 7th..

After how many working days did you
get your self install kit?

===============================

I ordered the Soho service the 23rd and I have not received any information/comfirmation yet well I really hope that I will be connected b4 the week end ....:ninja:

bizmark

of god i want bb now COME ON ESAT JESUS 2 -3 weeks i cant wait lol

just pinged this board ....... 465ms damn 56k

ando

Originally posted by leonlafrite
I ordered the Soho service the 23rd and I have not received any information/comfirmation yet

me 2,

lets see who gets connected first

leonlafrite

========================================
me 2,

lets see who gets connected first
========================================
I would expect Thursday latest... Got the modem and all the gear.
Did you pay/debited anything yet ? Also did you receive the filters and login details ?

carbsy

Don't get yer hopes up lads! I ordered on April 18th and was told that it would be 10 working days (May 16th) from last Thursday (May 1st) before my line would go live.

I still scurry home from work everyday to check if that damn blinkin' router led is on though!

carb.

Ste-

I ordered on April 17th and havent heard anything.
No modem or anything.

Hopefully this week and I'm ringing 2moro to make sure.

Rang on the 25th and they said my order had gone thru and all was well but since then no contact whatsoever and I'm getting worried.

Mr. Fancypants

Same here....ordered on the 17th. Have heard very little since. Got a response to one of my mails saying that the order has gone through tho'. Should be turned on by the end of next week.

ando

Originally posted by leonlafrite

I would expect Thursday latest... Got the modem and all the gear.
Did you pay/debited anything yet ? Also did you receive the filters and login details ?

I'm hoping to be activated on Friday latest (11 working day), but to be honest I don't think it will happen as the lads above are saying, there's delays. I'm paying by direct debit but I have not got anything as yet from them in the post (self install), nor username + password.

flav0rflav

Ordered on the 22nd, filled out forms 23rd. Haven't heard anything since. Fired off an email.

lmck

Hi all

Louise from Netsource here, welcome packs were mailed last week and will continue to be mailed this week. Basically there are some orders incurring about 2-3 days delay due to the fact that there was some port scheduling problems with Eircom, which has since been rectified.

We have offered an engineer in some cases as I want to 100% sure that the install manual meets requirements.

Regarding contact after initial order, I have taken on board comments here and from today onwards an e-mail will be sent to each person with a provisional 'live' date which will be confirmed 2-3 days prior to service going live.

Hope this clears up some issues raised.

Kind regards
Louise McKeown

Mr. Fancypants

Thats great. Thanks for clearing everything up Louise. As you can imagine noone likes to be left in the dark so the more contact you can have with customers the better.

flamegrill

Aye,

I've heard nothing back and I ordered on the 24th, I was hoping to be live by the coming friday but I won't hold my breath and TBH im in no rush anyways :-)

Still have UTV, I'll cancel once it all goes through nicely.

Paul

[edit]
ack with the bank holiday and all it surely be next week
[/edit]

carbsy

Originally posted by lmck

Regarding contact after initial order, I have taken on board comments here and from today onwards an e-mail will be sent to each person with a provisional 'live' date which will be confirmed 2-3 days prior to service going live.

My order was processed on the 18th of April (which seems like last year at this stage) and I have yet to receive any install pack nor login details.Checking my email reveals no provisional live date either... *check* .... nope , still not there

Terminator

I ordered on the 15th and still nothing yet. I guess they have a list of people to work through.

flav0rflav

Originally posted by lmck
Hi all

Louise from Netsource here, welcome packs were mailed last week and will continue to be mailed this week. Basically there are some orders incurring about 2-3 days delay due to the fact that there was some port scheduling problems with Eircom, which has since been rectified.
<snip>

Why do you think I wanted to get it from you?

Ste-

I rang today and was told my line was enabled and that my pack was mailed this morning so am just awaiting arrival of that and will hopefully have it sorted by Friday at the latest*.



*Fingers crossed

ando

Originally posted by djste18
I rang today and was told my line was enabled

when did you order/fax in your details?

flav0rflav

Checked my line last night, and it too trains up!

vpi vci 8.35 starts doing pppoe negotiation, but with no username and password, can't go much further.

Funny that - eircom do their part of the job promptly, while Netsource seem to be having trouble posting the splitter and connection details. Ah sure, it's probably An Post. hmmm.

gurramok

Originally posted by flav0rflav
Why do you think I wanted to get it from you?

errr, she represents Netsource, what is your problem ?

flav0rflav

Originally posted by gurramok
errr, she represents Netsource, what is your problem ?

I meant Netsource.

My problem is that the person I signed a contract with is bringing some third party into the equation.

If I have an agreement with you, I really don't want to hear about someone else giving you a problem, that your problem, not mine.

And as we can see from previous posts, eircom have enabled the lines.

CutterIE

When did you order your ADSL with Netsource?

aodh_rua

I ordered on the 25th too - apparently they've had a bit of a back log, but they're hoping to clear it.

Fingers crossed.

----

Tony

CutterIE

I ordered on the 30th and was told yesterday that I'd be switched on on the 14th, also advised that my wellcome pack should arrive this week.

Cheers
Will

p2p

I ordered on the 22nd, no sign of a confirmation email or welcome pack - havnt been home to check today.

I'm due to be switched on today, according to netsource ...

Ste-

I just this minute connected and boy howdy makes a welcome change than dialup.

Install process was easy enuff just follow the set guidelines.

Will post speeds in the other thread when I get round to doin' it.

Terminator

I ordered on the 15th. Engineer came out today to set it up. Very pleased so far. Getting the top download speed of 51KB Per Second. Wasn't expecting it to be that fast!

CutterIE

I want my broadband and I want it NOW!!!

Will

ando

all this waiting can't be good for the health :rolleyes:

plugged in the router just now, put the rj11 line into the eircom socket.. Dsl light did'nt light up. Bah

bizmark

whats a rj11 line?

carbsy

Originally posted by bizmark
whats a rj11 line?

Normal telephone cable

bizmark

lol oh right

leonlafrite

My line is enabled but do not have pwd yet, will contact netsource tm morning.

Cant wait..

nahdoic

when you get your username and password does it comes from eircom or does it come from netsource?

Mr. Fancypants

Netsource

nahdoic

thx mbroaders

that's what I thought, I don't know why someone from netsource was asking me if I had gotten my username and password yet ... surely THEY'D know if they send it out.

i was also told that my line would be enabled by the 13th may (monday), ring up on the 13th may and was told to ring back on friday. that everything was ok, and it's on the system.

*sigh*

I don't know if I'd really be recommending netsource anymore ... see how it goes.