A thought occured to me...........

gandalf

I have just been informed by a Eircon drone that my Analogue line has failed for the new DSL product.

I've been thinking about this, if I'm paying line rental (expensive by european standards) to them every month should I not have a line that is capable of using all the products that they have available.

I realise that the current requirement for them to offer a proper service is very lax indeed, something line 2400bps for data use and basic phone calls.

Given the world has moved on I think IOL should add the requirement that the incumbent must ensure that all their lines are capable of offering all services that are offered to their campaign as it appears that we are going to have a more affordable broadband and FRAICO is coming in June of this year.

Gandalf.

ando

but sometimes its technically impossible to get a line to pass for dsl, cant blaim eircom for that tbh

shinzon

To ando

Why is it impossible to technically get a line passed for dsl, maybe you can enlighten us as im getting f;all from eirocm, I work in aol and all they require is a copper based phone wire going into your house to get broadband, granted that if your not in an exchanged enabled area you cant get it, both gandalf and i and a lot of others are, im only 2.5 kms from exchnage so whats so different to eircoms specicfication then aols

Awaiting with baited breath for response

SHIN

gandalf

The only technical impossibilty should be the distance from the Exchange which is fair enough. If the line is not good enough its due to Eircoms lack of servicing the line properly or use of sub-standard materials and they should be corrected.

There is no point allowing them to hide behind excuses. If I'm paying top euro for a service I want value for money. I have never ever received value for money from Eircom. Its time to change that !

Gandalf.

the Guru

AFAIK PSTN was designed for Voice and Not DSL so there is Nothing you can do Esat will tell you the same as long as it works fine for Voice your screwed. but you could get on to Comreg and confirm this.

gandalf

Oh yes I do realise Eircoms obligations leave alot to be desired but as a paying customer I expect them to make every effort to make sure that they will do everything to allow me to get access to all products available.

What I am basically saying is Comreg & the Dept of Comms should have the foresight to realise that the only way in Ireland to deliver broadband to the masses is over the PSTN network and they should ensure the service obligation levels reflect this (thats of course if they are actually interested in delivering a information society). If they haven't realised this yet then its up to organisations like IOFFL to educate them, and this should be added to the goals for the organisation.

It also boils down to the fact that I am a paying customer and I want a proper service from Eircom. They cannot rely on me to keep filling their coffers without a proper service level, and I now count proper internet connectivity as part of my normal service level even if they haven't moved their thinking on from the 1950's ideals that they are still working to.

Gandalf

SkepticOne

Originally posted by gandalf
What I am basically saying is Comreg & the Dept of Comms should have the foresight to realise that the only way in Ireland to deliver broadband to the masses is over the PSTN network and they should ensure the service obligation levels reflect this (thats of course if they are actually interested in delivering a information society). If they haven't realised this yet then its up to organisations like IOFFL to educate them, and this should be added to the goals for the organisation.

It follows on logically from the two goals of flat rate dial-up and widely available and affordable broadband. You can't even use dial-up if you are on a split line. In terms of education IOFFL did submit documents on the importance of line quality and data speeds to both DCMNR and ComReg in response to consultations. There has been no decisions to date.

shinzon

if pstn is voice only then tell me why i passed esats test for residential when they had their 60 euro product and i passed eircoms test on the 11th only then to be told it failed 5 days later

seems the pstn argument is dead as a doornail now.

Im sorry i seem argumentative about all this but im tired of all this half assed pissing around.

Eircom are not giving the service that the paying public has the right to have as layed down in the new communications regulations out recently.

there not providing this service so there in breach of those regulations simple as that

SHIN


and as for theres nothing that we can do about it, thats rubbish, thats what ireland offline is for, thats what complaining to comreg your local authority and the government is for.

Case in point in my own thread this is a rant and rave against eircom, chief complained complained and complained until he got it, rather than being reactive be pro-active.

the Guru

I cant tell you why you failed the Eircom Test it is mostly likley due to Ports in your local exchange as there was alot of people had ordered it so you will have to wait to new ports are opened.

The Lines that Esat are prequalling belong to Eircom AFAIK and they have there own ports in the Exchanges that is most likely the issue call Eircom and ask them .

And if Esat can offer you DSL go to them and get it

gandalf

Mike I realise that but maybe more "indirect" education is needed in the form of articles in the general media. I realise that yourself and others in the upper echelons of IOFFL have connections with respected technology journalists.

Maybe its time to prompt them to highlight the spin coming from Eircom about its "600,000 DSL enabled lines" lie and the fact the governments wants of a high speed connected society is a pipe dream unless the issues of line quality and proper broadband availability are tackled promptly.

Gandalf.

shinzon

Its not the fact that I can get esat, its the fact that im excluded from the other 2 VIA/Eircom that is getting my goat up, I want to have all choices not just 1

That is an exclusion on there part and thats what i want rectified.

Im not getting the full service from eircom, a service that should be guaranteed with all the money we give them

SHIN

saik

did you test the line using the webpage or actually get it tested?

shinzon

i got both saik, webpage and actual with eircom

shin

esat i rang up and got it tested passed nps

OHP

The only two reasons I can think of for failing the ADSL test is:

1. Eircom are using Line Splitters ( Dax? ) on your / my line.

2. The damn Copper Wire is so old its Moulding!

I agree with Gandalf by virtue of the fact that if I pay for an Eircon Line, I expect to get the same satisfaction out of it as everyone else. So I do not see why everyone cannot have DSL / RDSL or whatever ( distance wise or not ) If we are going to pay the same line rental we should be entitled to the same service.


OHP

BKtje

3: your line is outside the required distance (as the copper travels not the crow flies) for the service.

OHP

Good point B-K-DzR I never thought of that one

OHP

gandalf

Well B-K my line is within the required distance for both, it just fails :rolleyes:

Gandalf.

DSLinAbsentia

There is no point allowing them to hide behind excuses. If I'm paying top euro for a service I want value for money. I have never ever received value for money from Eircom. Its time to change that !
[/B]

When you say "received value from €ircon" what exactly do you mean? Have your voice calls dropped, does your telephone not work?

Don't get me wrong, I'm no advocate of the telco Dark Side, but let's be honest, we're an Island state of 3M'ish (excluding the North for border/geography reasons only), what service are you expecting for the price you pay? It's easy to bash the baddy (and they are bad), but don't we need to qualify our statements with tangible data if the content in the boards is to be taken seriously?

DSLinAbsentia

Or course I should take my own advice (doh!)

By bad, I mean....

1. No service level agreement with customers
i.e., you'll be connected in 5 days "or so"
2. Monopolistic pricing on line charges
3. A blatant "jobs for the boys" on the executive team
4. Ignorance of the market requirements for broadband
5. Excessive peak time charges
6. Outdated equipment in areas other then "metropolises"
(I know, it's probably not a word)


...blah blah blah.... as nauseum