Burst Eircoms balloon HERE

Paddy20

The thousands of complaints against Eircom are much too fragmented and appear under far to many different thread headings.

This makes it very difficult for the media to really grasp the volume and nature of the genuine gripes against Eircom.

So may I suggest that the moderators allow this thread in order for it to accumulate as many complaints against Eircom as UTVip has received compliments. If you know what I mean.

Make it easy for the media to find ALL the anti-Eircom stories, then perhaps they will print the truth in FULL from this Ireland OFFline ongoing campaign page.

Best wishes to all.;)

Paddy20

Dustaz

Good to see you back paddy.


Im not overly delighted with an unfocused hate campaign against eircom (see charter about this).

However, it might be handy to see some specific issues together. If this becomes just a flamefest it will be closed

bizmark

the words "eircom" and "no flameing" dont go well

Paddy20

Dustaz,

Thanks for the "Good to see you back paddy", much appreciado.

As for an "unfocused hate campaign against against Eircom" That is not what I would like to see either. The simple truth under one thread where people can state their individual experience of Eircoms service should suffice.

As you are well aware, most Journalists hate trawling through a fragmented multitude of pro or anti Eircom comments that are spread all over the Ireland OFFline campaign pages under hundreds of different thread titles all relating to Eircom.

I sincerely believe that if people posted their Eircom comments under a specific thread. Then the media could and hopefully would print the truth in full for all our citizens to read and judge for themselves whether or not they have been hoodwinked and brainwashed in the past.

I can only hope that people understand what I am trying to say or
suggest. As they say: " The truth will out" eventually. The sooner the better as far I am concerned and more media coverage of the FRIACO fiasco is vital if we are going to end up with a truly fair deal for all, in keeping with the aims and apirations of the Ireland OFFline campaign as a whole.

All the best.

Paddy20

shinzon

Ill start this off and update as necessary will post the links to threads that are relevant here

3 to start off with

http://www.boards.ie/vbulletin/showthread.php?s=&threadid=91459

My own story

http://www.boards.ie/vbulletin/showthread.php?s=&threadid=91592

And a protest against eircom thread

http://www.boards.ie/vbulletin/showthread.php?s=&threadid=91841

Eircoms complete lack of customer care

http://www.boards.ie/vbulletin/showthread.php?s=&threadid=91441

Eircoms complete lack of knowledge

http://www.boards.ie/vbulletin/showthread.php?s=&threadid=91396

Eircoms almost unerrring skill of getting you off the phone quickly, this is to do with testing RADSL with ISDN

http://www.boards.ie/vbulletin/showthread.php?s=&threadid=91481

Talk about exchanging Ideas with someone, live chat trascript about exchanges that will never be upgraded

http://www.boards.ie/vbulletin/showthread.php?s=&threadid=91339

Complete lack of customer care and knowledge part 2

http://www.boards.ie/vbulletin/showthread.php?s=&threadid=90990

Original Eircom ads promising so much but giving nothing

http://www.boards.ie/vbulletin/showthread.php?s=&threadid=89691

Line fails again for no reason

http://www.boards.ie/vbulletin/showthread.php?s=&threadid=92102

Paddy20

To Shinzon,

What can I say except your posting is brill, I just hope others will join in as well..

See you:D

Paddy20,

shinzon

Will update above thread as necessary when new stuff crops up and would a mod please make this a sticky so it doesnt drop off the first page

THX

Shin

shinzon

To paddy20

I just want to get the word out about eircom and to basically get my line upgraded so I can get Vias product LOL

Shin

Slutmonkey57b

In a nutshell:

1: Got fed up watching money go out of my account while waiting for flatmates to pay their share - planned to cancel the direct debit. Eircom bill comes in, money goes out of account, I cancel direct debit. BUT Eircon had a problem - and put the money back into the account a week later. Then tried to take it out again a few days after (when, obviously, they couldn't).

So the next bill comes in and while I'm waiting for flatmates to stump up, they cut us off! So when I ring them they admit they had a problem which affected "hundreds" of customers. Did they notify anyone? Did they bollocks. Did they apologise for costing me 5 unpaid direct debit charges with my bank? Did they bollocks. Did the biddy cut me off because I was annoyed that she wouldn't admit that it was their own fault and reconnect me, or provide me with the relevant details over the phone so I could get the bill paid by telephone banking that day? Guess.

2: Moved into new house. Got billing details transferred from previous residence and new phone number from biddy. But biddy tells me that as a tenant rather than a homeowner I have to pay a €150 deposit. When pressed states that it is "new policy" - even for direct debit or existing customers. So I get the first bill - for €300. And the credit balance hadn't been transferred. So I email customer "care" pointing out the rabid discrimination, and get a phone call in the middle of the day to my wife from a lady who says she "prefers" not to give a written explaination but will only speak to me in person (during office drone hours when I'm asleep).
I email her back explaining the situation (again), whereupon she refuses to remove the charge, says she'll "look into it" and disappears. Meanwhile the phone is cut off - a week BEFORE the due payment date on the bill!

So I ring back to accounts, and finally talk to a bloke who admits a) the credit balance should be transferred; b) I should never have been charged the "deposit", and c) agrees to reconnect the line then and there.

I'm still waiting to hear why tenants are so inherently untrustworthy. It couldn't have been because I mention I planned to move to another carrier I'm sure....

VeeEmmy

I think it's a great idea to consolidate the eircom comments and complaints.

"I was slammed" thread

Update...
Finally got a response from eircom regarding the disputed charges, and the response was utterly irrelevant to the facts of the dispute.

I responded in detail by registered mail to the vacant person who signed the irelevant form letter, copying to Mr. JG Ryan and the Com Reg.

I had immediate response from the Com Reg office. Nothing, of course, from eircom. Time to send another round of registered letters, and mention my preference to avoid the court system.

So it remains disputed without resolution. But at least they have not siphoned the money from my account via direct debit. Will let you know what happens. I am trying to avoid small claims court if they will simply credit my account with the internet calls they should never have charged me for.

We'll see.....

Paddy20

Banished-She,

I truly sympathise with your predicament with Eircom.nets complicated maze when you query a genuine overcharging issue.

Last year I was IMHO overcharged by a three figure sum that I could ill afford topay. However, I had to pay in full or my telephone line would have been disconnected by the *Eircom Accounts department. Naturally, I fought and argued my case including threatening taking my case as far as - The European Court of Human Rights, but instead I paid up, more fool me.

However, Eircom are now the losers as I moved to UTVip at the first opportunity and I am very happy. Eircom representatives have called at my home on more than one occasion to ask why I no longer used their telephone calls, and or their Internet services directly. I very politely explained my story. They expressed sympathy and assured me that their *Boss would would be informed forthwith?.. Did I ever hear anything - not ruddy likely. So now I refuse too stoop to their low level and refuse any communication from them.

They now only receive the telephone line rental charge direct from me. The rest I pay via UTVip.

It has cost them dearly and I am now laughing all the way too the bank.

Thats my 2cs worth. I wish you every success with your case which I hope you will take to the Small Claims Court, but for heavens sake do not hold your breath while waiting for *justice from any Eircom division.

All the best.

Paddy20:( I am just another mug!. Be lucky.

Raskolnikov

Originally posted by Dustaz

Im not overly delighted with an unfocused hate campaign against eircom (see charter about this).

One of the major flaws in the IrelandOffline campaign (in my opinion anyway) is that not enough action was taken against Eircon. IrelandOffline is nothing more than a minor pressure group whose actions have by and large not disrupted the Eircon monopoly. What IrelandOffline should have done was start up a boycott of Eircon internet services (I myself have refused to use an Eircon product for the last two and a 1/2 years). A boycott would have forced Eircon to look at it's business practices, if the boycott became a big sucess it would have brought a reduction in the cost of internet usage here.

dahamsta

I'm not defending IrelandOffline, but I have to say that in the past, the alternatives to Eircom were hardly alluring. Competitors in name only - competitors by default, simply because they didn't have significant market power - more often than not they demonstrated greed and incompetence on a par or even worse than that seen from Eircom. Esat was - and in my opinion remains - by far the worst, but no company ever stood out or impressed me in any way, shape or form. Until now, of course.

Most people haven't realised it yet, but the technologies these companies are trying to hold back from us, in their different ways and for different reasons, are the technologies we can and should use against them. Most people don't see what's in front of their faces: That connectivity isn't about good and evil - porn, addiction, education, community - it's just, well, connectivity. Here's something most people do know though: Whoever's connected's in charge. It's how it's always been: It's not what you know, it's who you know. We can know everybody. We already do.

We're in charge. All we have to do is convince everyone else that they can be in charge too. Revolution Via Connectivity. Viva La Revolución!

heh

adam

DSLinAbsentia

Jeez, this thread makes me feel like we're in the matrix!

Reality Check: We "don't count" unless we move out of the safety of these boards into the ballot boxes!

I'd like to see one example of a threaded discussion that effected a policy change anywhere. Isn't this just an electronic bitch box? Aren't we just venting? Where's the representation from €ircon?

Paddy20

DSLinAbsentia,

quote: " Wheres the €ircon representation ?" *Reality check - Why do you not ask them directly?, and if this is just an electronic bitch box? as you stated.

Let me say, it is the only one around and it has proved its effectiveness many times over. You should be aware of that - unless you are just another Eircom plant/ slammer / propagandist?..